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Test Bank Operations Management Sustainability and
Supply Chain Management 13th Global Edition By Jay
Heizer, Barry Render, Chuck Munson All Chapters 1-
17 | Test Bank All Chapters Verified

SUBJECT:
Business & Money



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Operations Management, 13e, Global Edition (Heizer/Render/Munson)
Chapter 1 Operations and Productivity

Section 1 What is Operations Management?

1) Some of the operations-related activities of Hard Rock Café include designing music
instruments and analyzing them for cost and labor requirements.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout
design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1




UK
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization ult
3) All organizations, including service firms such as banks and hospitals, have a production
function.
Answer: TRUE
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Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
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for the organization
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4) Operations management is the set of activities that creates value in the form of tangible goods,
not services, by transforming inputs into outputs.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

5) Production is the creation of goods and services.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization




1
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6) At Hard Rock Café, tasks that reflect operations or operations management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of these.
Answer: E
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

7) An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) creating the company income statement.
D) preparing employee schedules.




UK
E) overseeing financial reports.
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
ult
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization
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8) Operations management is applicable:
A) mostly to the service sector.
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B) to services exclusively.
C) mostly to the manufacturing sector.
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D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

9) ________ is the set of activities that creates value in the form of goods and services by
transforming inputs into outputs.
Answer: Operations management
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization




3
.
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10) Identify three or more operations-related tasks carried out by Hard Rock Café.
Answer: Providing custom meals; designing, testing, and costing meals; acquiring, receiving,
and storing supplies; recruiting and training employees; preparing employee schedules;
designing efficient restaurant layouts.
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

11) Define operations management. Will your definition accommodate both manufacturing and
service operations?
Answer: Operations management can be defined as the management of all activities directly
related to the creation of goods and/or services through the transformation of inputs into outputs.
Yes.
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage




UK
for the organization

Section 2 Organizing to Produce Goods and Services
ult
1) Which of the following are the primary functions of all organizations?
A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
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C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
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Answer: D
Diff: 2
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Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

2) Which of the following tasks within a manufacturing firm is performed by the operations
function?
A) market research
B) borrowing funds
C) sales promotion
D) stock issue
E) quality assurance and control
Answer: E
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization



4
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