MAN 4504 OPERATION MANAGEMENT - CH5 EXAM QUESTIONS WITH
VERIFIED ANSWERS LATEST UPDATE 2026
What percentage of sales from new products is indicative of industry leaders? -
Answers 50%
The customer may participate in the design or, and in the delivery of, services. True or
False - Answers True
Regal Marine's attempts to keep in touch with customers and respond to the
marketplace are made impossible because consumer tastes change and maritime
engineering improves - Answers False
Rapidly developing products and moving them to the market is part of time-based
competition - Answers True
Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers.
This process is known as - Answers Modular design.
Product strategy may focus on developing a competitive advantage via differentiation,
low cost, rapid response, or a combination of these. - Answers True
Relatively few new product ideas, perhaps only 1 in 250, become successfully
marketed products. True or False - Answers True
Which of the following shows in schematic form how a product is assembled? -
Answers an assembly chart
The objective of the product decision is to develop and implement a product strategy
that meets the demands of the marketplace with a competitive advantage - Answers
True
The four phases of the product life cycle are incubation, introduction, growth, and
decline - Answers False
Quality function deployment (QFD) determines what will satisfy the customer. -
Answers T
Meeting the needs of the present without compromising the ability of the future
generations to meet their needs is known as corporate social responsibility - Answers
False, its called sustainability
A measure of the total greenhouse gas emission caused directly or indirectly by an
organization, a product, an event, or a person is the nitrogen footprint. True or False -
Answers False, carbon footprint
,Quality function deployment (QFD) translates customer desires into the target design.
- Answers T
In the maturity stage of the product life cycle, operations managers will be
particularly concerned with adding capacity or enhancing existing capacity to
accommodate the increase in product demand. - Answers False
Managerial decision making that considers environmental, social and financial
impacts is known as sustainability. True or False - Answers False, its called corporate
social responsibility
T or F Quality function deployment (QFD) is used early in the design process. -
Answers T
Relatively few new product ideas, perhaps only 1 in 250, become successfully
marketed products - Answers True
Which stage of the product life cycle should product strategy focus on process
modification? - Answers Introduction
Quality function deployment (QFD) is used to determine where to deploy quality
efforts. - Answers T
3M's goal is to produce 30% of its profit from products introduced in the last 4 years -
Answers True
Which of these statements regarding Regal Marine is TRUE? - Answers E) All of the
above are true.
An engineering drawing shows the - Answers dimensions, tolerances, materials, and
finishes of a component.
The three major subdivisions of the product decision are - Answers selection,
definition, and design
Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers.
This process is known as what? - Answers Modular Design
At which stage of the product life cycle is product strategy likely to focus on
improved cost control? - Answers maturity
Regal Marine:
C) treats the product design decision as critical to its success. - Answers C
Modern ATM machines are an automated example of a service design that... -
Answers reduces customer interaction
, The hierarchy of components, their description, and the quantity of each required to
make one unit of a product are documented on - Answers a bill of material.
The three major elements of the product decision are: - Answers A) selection,
definition, and design.
Products are more "environmentally friendly" when they are made - Answers using
less energy
An assembly chart - Answers schematic showing how the product is assembled.
In which stage of the product life cycle should product strategy focus on process
modifications as the product is being "fine-tuned" for the market? - Answers A)
introduction
A product's life cycle is divided into four stages, which are:
A) introduction, growth, saturation, and maturity.
B) introduction, growth, stability, and decline.
C) introduction, maturity, saturation, and decline.
D) introduction, growth, maturity, and decline.
E) incubation, growth, maturity, and decline. - Answers D) introduction, growth,
maturity, and decline.
this is an advantages of CAD, virtually all products have their development cycle
shortened - Answers T
Which of the following typically shows the components, their description, and their
quantity of each required to make one unit of a product? - Answers bill of material
Resources held by the public are also said to be in what? - Answers the common
this is an advantages of CAD it provides accurate information flows to other
departments - Answers T
When should product strategy focus on forecasting capacity requirements?
A) at the introduction stage of the product life cycle
B) at the growth stage of the product life cycle
C) at the maturity stage of the product life cycle
D) at the decline stage of the product life cycle
E) at the saturation stage of the product life cycle - Answers B
Which of the following refers to developing policies and practices that enhance the
competitiveness of an organization while advancing the economic and social
conditions in which it operates? - Answers Shared Value
VERIFIED ANSWERS LATEST UPDATE 2026
What percentage of sales from new products is indicative of industry leaders? -
Answers 50%
The customer may participate in the design or, and in the delivery of, services. True or
False - Answers True
Regal Marine's attempts to keep in touch with customers and respond to the
marketplace are made impossible because consumer tastes change and maritime
engineering improves - Answers False
Rapidly developing products and moving them to the market is part of time-based
competition - Answers True
Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers.
This process is known as - Answers Modular design.
Product strategy may focus on developing a competitive advantage via differentiation,
low cost, rapid response, or a combination of these. - Answers True
Relatively few new product ideas, perhaps only 1 in 250, become successfully
marketed products. True or False - Answers True
Which of the following shows in schematic form how a product is assembled? -
Answers an assembly chart
The objective of the product decision is to develop and implement a product strategy
that meets the demands of the marketplace with a competitive advantage - Answers
True
The four phases of the product life cycle are incubation, introduction, growth, and
decline - Answers False
Quality function deployment (QFD) determines what will satisfy the customer. -
Answers T
Meeting the needs of the present without compromising the ability of the future
generations to meet their needs is known as corporate social responsibility - Answers
False, its called sustainability
A measure of the total greenhouse gas emission caused directly or indirectly by an
organization, a product, an event, or a person is the nitrogen footprint. True or False -
Answers False, carbon footprint
,Quality function deployment (QFD) translates customer desires into the target design.
- Answers T
In the maturity stage of the product life cycle, operations managers will be
particularly concerned with adding capacity or enhancing existing capacity to
accommodate the increase in product demand. - Answers False
Managerial decision making that considers environmental, social and financial
impacts is known as sustainability. True or False - Answers False, its called corporate
social responsibility
T or F Quality function deployment (QFD) is used early in the design process. -
Answers T
Relatively few new product ideas, perhaps only 1 in 250, become successfully
marketed products - Answers True
Which stage of the product life cycle should product strategy focus on process
modification? - Answers Introduction
Quality function deployment (QFD) is used to determine where to deploy quality
efforts. - Answers T
3M's goal is to produce 30% of its profit from products introduced in the last 4 years -
Answers True
Which of these statements regarding Regal Marine is TRUE? - Answers E) All of the
above are true.
An engineering drawing shows the - Answers dimensions, tolerances, materials, and
finishes of a component.
The three major subdivisions of the product decision are - Answers selection,
definition, and design
Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers.
This process is known as what? - Answers Modular Design
At which stage of the product life cycle is product strategy likely to focus on
improved cost control? - Answers maturity
Regal Marine:
C) treats the product design decision as critical to its success. - Answers C
Modern ATM machines are an automated example of a service design that... -
Answers reduces customer interaction
, The hierarchy of components, their description, and the quantity of each required to
make one unit of a product are documented on - Answers a bill of material.
The three major elements of the product decision are: - Answers A) selection,
definition, and design.
Products are more "environmentally friendly" when they are made - Answers using
less energy
An assembly chart - Answers schematic showing how the product is assembled.
In which stage of the product life cycle should product strategy focus on process
modifications as the product is being "fine-tuned" for the market? - Answers A)
introduction
A product's life cycle is divided into four stages, which are:
A) introduction, growth, saturation, and maturity.
B) introduction, growth, stability, and decline.
C) introduction, maturity, saturation, and decline.
D) introduction, growth, maturity, and decline.
E) incubation, growth, maturity, and decline. - Answers D) introduction, growth,
maturity, and decline.
this is an advantages of CAD, virtually all products have their development cycle
shortened - Answers T
Which of the following typically shows the components, their description, and their
quantity of each required to make one unit of a product? - Answers bill of material
Resources held by the public are also said to be in what? - Answers the common
this is an advantages of CAD it provides accurate information flows to other
departments - Answers T
When should product strategy focus on forecasting capacity requirements?
A) at the introduction stage of the product life cycle
B) at the growth stage of the product life cycle
C) at the maturity stage of the product life cycle
D) at the decline stage of the product life cycle
E) at the saturation stage of the product life cycle - Answers B
Which of the following refers to developing policies and practices that enhance the
competitiveness of an organization while advancing the economic and social
conditions in which it operates? - Answers Shared Value
