ENGINEERING UNIT 1 TEAMWORK AND EFFECTIVE COMMUNICATION
UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS VERIFIED 2027
EDITION
1. Communication
Development of mutual understanding Ultimate goal of communication is collaboration its a two way
process -message sending and receiving
2. Model of communication
6 Components: Initiation Transmission Reception Processing Feedback Environmental and mental noise
(distractions)
3. Sender Initiation
prepares both verbal and nonverbal messages
4. Reception
Sensory impact of the message on the receiver -- independent of the sender
5. Verbal Communication
Components: The voice content of the message and response method used to transmit the information
6. Voice Modulations
articulation intensity pitch range rhythm tempo variation superimposed on chosen words
7. True listening requires...
use two ears, two eyes, and all your mental energy ie. 100% focused on person
8. Nonverbal communication consists of:
movements, postures, gestures, eye contact, place of focus, touch, smell, space, distance, timing, and
silence
9. Planned communication
Can be used to limit rumors - bulletin boards - regular performance feedback to employees - timely
meetings - deal with dysfunctional conflict
10. Agenda
The list of topics for discussion/action at a team meeting.
11. Consensus
A process of decision making where an option is chosen that everyone supports.
12. Critical path
The sequence of activities in a project that have the longest duration.
13. Devil's advocate
The team member who challenges ideas to ensure that all options are considered by the group.
14. Gnatt Chart
A tool for scheduling a project timeline.
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UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS VERIFIED 2027
EDITION
1. Communication
Development of mutual understanding Ultimate goal of communication is collaboration its a two way
process -message sending and receiving
2. Model of communication
6 Components: Initiation Transmission Reception Processing Feedback Environmental and mental noise
(distractions)
3. Sender Initiation
prepares both verbal and nonverbal messages
4. Reception
Sensory impact of the message on the receiver -- independent of the sender
5. Verbal Communication
Components: The voice content of the message and response method used to transmit the information
6. Voice Modulations
articulation intensity pitch range rhythm tempo variation superimposed on chosen words
7. True listening requires...
use two ears, two eyes, and all your mental energy ie. 100% focused on person
8. Nonverbal communication consists of:
movements, postures, gestures, eye contact, place of focus, touch, smell, space, distance, timing, and
silence
9. Planned communication
Can be used to limit rumors - bulletin boards - regular performance feedback to employees - timely
meetings - deal with dysfunctional conflict
10. Agenda
The list of topics for discussion/action at a team meeting.
11. Consensus
A process of decision making where an option is chosen that everyone supports.
12. Critical path
The sequence of activities in a project that have the longest duration.
13. Devil's advocate
The team member who challenges ideas to ensure that all options are considered by the group.
14. Gnatt Chart
A tool for scheduling a project timeline.
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