AETNA INDIVIDUAL CORE CERTIFICATION MASTERY
TEST
UPDATED ACTUAL EXAM QUESTIONS AND CORRECT
ANSWERS
Question 1.
The Permission to Contact form is used by Aetna sales representatives and external agents to contact
beneficiaries and must be completed prior to conducting an outbound call to a Medicare prospect.
ANSWER
True
Question 2.
When obtaining a Scope of Appointment, you may NOT:
ANSWER
All of the above
Question 3.
Our Agent Oversight team will implement corrective action when there are CMS infractions and
prohibited tactics. Disciplinary or corrective action may include:
ANSWER
All of the above
Question 4.
Aetna Medicare enrollment options include mail, e-mail, over the phone, or through the online Ascend
Virtual Sales Office app.
ANSWER
True
1/6
, Question 5.
You are prohibited from soliciting referral clients through cold calling, door-to-door visits, or other
actions prohibited under state or federal law.
ANSWER
True
Question 6.
You may not contact your own clients by telephone and plans may not contact current members by
telephone at any time to discuss plan business.
ANSWER
False
Question 7.
Annual Election Period is from:
ANSWER
October 15 - December 7
Question 8.
Every time you meet with beneficiaries to discuss MA/MAPD Products, you must be Ready to Sell (RTS),
use the appropriate CMS-approved consumer sales presentation from beginning to end, read the
presentation notes or talking points, and, if/when you use the MA/MAPD sales video, it should be in
conjunction with the approved sales presentation.
ANSWER
True
Question 9.
A signed Medicare enrollment application must reach us within two (2) calendar days of when you
receive it from the beneficiary.
ANSWER
True
2/6
TEST
UPDATED ACTUAL EXAM QUESTIONS AND CORRECT
ANSWERS
Question 1.
The Permission to Contact form is used by Aetna sales representatives and external agents to contact
beneficiaries and must be completed prior to conducting an outbound call to a Medicare prospect.
ANSWER
True
Question 2.
When obtaining a Scope of Appointment, you may NOT:
ANSWER
All of the above
Question 3.
Our Agent Oversight team will implement corrective action when there are CMS infractions and
prohibited tactics. Disciplinary or corrective action may include:
ANSWER
All of the above
Question 4.
Aetna Medicare enrollment options include mail, e-mail, over the phone, or through the online Ascend
Virtual Sales Office app.
ANSWER
True
1/6
, Question 5.
You are prohibited from soliciting referral clients through cold calling, door-to-door visits, or other
actions prohibited under state or federal law.
ANSWER
True
Question 6.
You may not contact your own clients by telephone and plans may not contact current members by
telephone at any time to discuss plan business.
ANSWER
False
Question 7.
Annual Election Period is from:
ANSWER
October 15 - December 7
Question 8.
Every time you meet with beneficiaries to discuss MA/MAPD Products, you must be Ready to Sell (RTS),
use the appropriate CMS-approved consumer sales presentation from beginning to end, read the
presentation notes or talking points, and, if/when you use the MA/MAPD sales video, it should be in
conjunction with the approved sales presentation.
ANSWER
True
Question 9.
A signed Medicare enrollment application must reach us within two (2) calendar days of when you
receive it from the beneficiary.
ANSWER
True
2/6
