APCO Telecommunicator Test UPDATED ACTUAL EXAM
QUESTIONS AND CORRECT ANSWERS
Question 1.
The term PSAP stands for Public Safety Access Point
ANSWER
False, Public Safety Answering Point
Question 2.
Professionalism is defined by who you are, what you do, and how others perceive you
ANSWER
True
,Question 3.
Ethics involves an individuals personal, professional, and organizational rules of conduct
ANSWER
True
Question 4.
The three primary fields of public safety communications are law enforcement, fire service, and
emergency management
ANSWER
False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services)
Question 5.
The term vital services defines the primary functions or tasks of public safety communications systems
ANSWER
True
Question 6.
Telephone books, maps, and cross reference directories are examples of PSAP informational resources
ANSWER
True
, Question 7.
A policy is a guide to action and a procedure is a guide to thinking
ANSWER
False, A policy is a guide to thinking and a procedure is a guide to action
Question 8.
All non verbal communication requires face to face communication
ANSWER
False
QUESTIONS AND CORRECT ANSWERS
Question 1.
The term PSAP stands for Public Safety Access Point
ANSWER
False, Public Safety Answering Point
Question 2.
Professionalism is defined by who you are, what you do, and how others perceive you
ANSWER
True
,Question 3.
Ethics involves an individuals personal, professional, and organizational rules of conduct
ANSWER
True
Question 4.
The three primary fields of public safety communications are law enforcement, fire service, and
emergency management
ANSWER
False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services)
Question 5.
The term vital services defines the primary functions or tasks of public safety communications systems
ANSWER
True
Question 6.
Telephone books, maps, and cross reference directories are examples of PSAP informational resources
ANSWER
True
, Question 7.
A policy is a guide to action and a procedure is a guide to thinking
ANSWER
False, A policy is a guide to thinking and a procedure is a guide to action
Question 8.
All non verbal communication requires face to face communication
ANSWER
False
