TACO BELL MANAGER TRAINING UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS VERIFIED 2027 EDITION
1. What does BLAST stand for?
Believe Listen Apologize Satisfy Thank
2. When do you use BLAST
For Customers Issues, Give a drink cup because it takes time to fill while remaking the issue, if already
have a drink, Give Cinnamon Twist, NO NACHOS because then it takes time to make the nacho cheese.
3. What does CHAMPs stand for?
Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, and Speed With Service.
4. what's the most important attribute of CHAMPs?
Accuracy- Get what they ordered
5. How much does a taco weigh?
2.9 Ounces
6. what goes on a taco?
1.5 ounces of beef, 2 finger pinch of lettuce- 1/2 ounce, 1 finger pinch of cheese- 1/4 ounce
7. what's our best selling product?
Crunchy Taco
8. If a taco doesn't weigh 2.9oz, How do you fix it?
Throw Away and remake, DO NOT ADD TO IT
9. What Are our speed service goals?
75 seconds
10. What does VOC stand for?
Voice of the Customer
11. what are our VOC goals?
75% (area goal 85%)
12. What is a celebration alert?
Email that comes to the store that names an employee that was recognized
13. what is the best rating for VOCS?
Highly Satisfied- 5
14. What is the Deployment for 4 employees?
1 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register
15. Where Does the Manager go for a 4 person Deployment?
Front Line
16. What is the Deployment for 5 Employees?
2 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register
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CORRECT ANSWERS VERIFIED 2027 EDITION
1. What does BLAST stand for?
Believe Listen Apologize Satisfy Thank
2. When do you use BLAST
For Customers Issues, Give a drink cup because it takes time to fill while remaking the issue, if already
have a drink, Give Cinnamon Twist, NO NACHOS because then it takes time to make the nacho cheese.
3. What does CHAMPs stand for?
Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, and Speed With Service.
4. what's the most important attribute of CHAMPs?
Accuracy- Get what they ordered
5. How much does a taco weigh?
2.9 Ounces
6. what goes on a taco?
1.5 ounces of beef, 2 finger pinch of lettuce- 1/2 ounce, 1 finger pinch of cheese- 1/4 ounce
7. what's our best selling product?
Crunchy Taco
8. If a taco doesn't weigh 2.9oz, How do you fix it?
Throw Away and remake, DO NOT ADD TO IT
9. What Are our speed service goals?
75 seconds
10. What does VOC stand for?
Voice of the Customer
11. what are our VOC goals?
75% (area goal 85%)
12. What is a celebration alert?
Email that comes to the store that names an employee that was recognized
13. what is the best rating for VOCS?
Highly Satisfied- 5
14. What is the Deployment for 4 employees?
1 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register
15. Where Does the Manager go for a 4 person Deployment?
Front Line
16. What is the Deployment for 5 Employees?
2 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register
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