ITS Device Configuration and Management
INFORMATION TECHNOLOGY SPECIALIST - DEVICE CONFIGURATION
AND MANAGEMENT | EXAM QUESTIONS AND CORRECT ANSWERS |
LATEST 2026/2027
INFORMATION TECHNOLOGY SPECIALIST
DEVICE CONFIGURATION AND MANAGEMENT
1. A small business wants to join its new Windows 11 laptops to an on-
premises Active Directory domain. Which edition is the minimum that
supports this?
A. Windows 11 Pro
B. Windows 11 Home
C. Windows 11 Home in S mode
D. Windows 11 SE
A. Windows 11 Pro
Domain join is supported in Pro, Enterprise and Education editions;
Home editions cannot join an AD domain.
2. What is the minimum amount of RAM required to install Windows
11?
A. 8 GB
B. 2 GB
C. 4 GB
D. 1 GB
C. 4 GB
Microsoft lists 4 GB of RAM as the minimum system requirement for
Windows 11.
Page 1 of 60
, ITS Device Configuration and Management
3. Which Trusted Platform Module version must a device have to meet
the Windows 11 hardware requirements?
A. TPM 3.0
B. TPM 1.0
C. TPM 2.0
D. TPM 1.2
C. TPM 2.0
Windows 11 requires TPM 2.0 to support features such as Windows
Hello and BitLocker key protection.
4. What is the minimum storage capacity required for a Windows 11
installation?
A. 64 GB
B. 128 GB
C. 16 GB
D. 32 GB
A. 64 GB
A storage device of 64 GB or larger is required to install Windows 11.
5. A technician wants to quickly confirm whether an existing Windows
10 computer can be upgraded to Windows 11. Which tool should be
used?
A. PC Health Check
B. Disk Cleanup
C. Reliability Monitor
D. Resource Monitor
A. PC Health Check
PC Health Check evaluates the processor, TPM, Secure Boot and other
requirements and reports upgrade eligibility.
6. Which firmware configuration does Windows 11 require?
A. Legacy BIOS only
B. Legacy BIOS with CSM enabled
C. UEFI firmware that is Secure Boot capable
D. Any firmware supporting MBR disks
C. UEFI firmware that is Secure Boot capable
Windows 11 requires UEFI with Secure Boot capability; legacy BIOS
mode is not supported.
Page 2 of 60
, ITS Device Configuration and Management
7. Which type of installation keeps a user's applications, files and
settings while moving to a newer version of Windows?
A. Clean installation
B. In-place upgrade
C. Custom installation to a new partition
D. Image deployment with wipe-and-load
B. In-place upgrade
An in-place upgrade replaces the operating system while preserving
apps, data and settings.
8. What is the main result of performing a clean installation of
Windows on an existing partition?
A. All installed applications are migrated automatically
B. The operating system is installed fresh and existing data on that
partition is removed
C. User profiles are retained but drivers are removed
D. Only the registry is reset
B. The operating system is installed fresh and existing data on
that partition is removed
A clean install formats or replaces the target partition, so apps, settings
and data on it are not kept.
9. Which file name does Windows Setup automatically search for on
removable media to perform an unattended installation?
A. config.sys
B. autounattend.xml
C. setup.log
D. boot.ini
B. autounattend.xml
Windows Setup looks for autounattend.xml at the root of removable
media to answer setup prompts automatically.
Page 3 of 60
, ITS Device Configuration and Management
10. Which tool is used to create and edit Windows answer files?
A. Disk Management
B. Windows System Image Manager
C. Sysprep
D. Media Creation Tool
B. Windows System Image Manager
Windows SIM, part of the Windows ADK, is used to build and validate
answer files.
11. An administrator prepares a reference computer for imaging. What
does running Sysprep with the /generalize option accomplish?
A. Installs pending Windows updates
B. Encrypts the system drive
C. Removes computer-specific information such as the security
identifier
D. Joins the computer to a domain
C. Removes computer-specific information such as the security
identifier
The /generalize switch strips unique data like the SID so the image can
be deployed to many computers.
12. What is the main purpose of Windows Autopilot?
A. To set up and preconfigure new devices from the cloud so they are
business-ready
B. To scan devices for malware during startup
C. To back up user files to OneDrive
D. To roll back failed feature updates
A. To set up and preconfigure new devices from the cloud so they
are business-ready
Autopilot uses cloud services to customize the out-of-box experience
and enroll devices without reimaging.
Page 4 of 60
INFORMATION TECHNOLOGY SPECIALIST - DEVICE CONFIGURATION
AND MANAGEMENT | EXAM QUESTIONS AND CORRECT ANSWERS |
LATEST 2026/2027
INFORMATION TECHNOLOGY SPECIALIST
DEVICE CONFIGURATION AND MANAGEMENT
1. A small business wants to join its new Windows 11 laptops to an on-
premises Active Directory domain. Which edition is the minimum that
supports this?
A. Windows 11 Pro
B. Windows 11 Home
C. Windows 11 Home in S mode
D. Windows 11 SE
A. Windows 11 Pro
Domain join is supported in Pro, Enterprise and Education editions;
Home editions cannot join an AD domain.
2. What is the minimum amount of RAM required to install Windows
11?
A. 8 GB
B. 2 GB
C. 4 GB
D. 1 GB
C. 4 GB
Microsoft lists 4 GB of RAM as the minimum system requirement for
Windows 11.
Page 1 of 60
, ITS Device Configuration and Management
3. Which Trusted Platform Module version must a device have to meet
the Windows 11 hardware requirements?
A. TPM 3.0
B. TPM 1.0
C. TPM 2.0
D. TPM 1.2
C. TPM 2.0
Windows 11 requires TPM 2.0 to support features such as Windows
Hello and BitLocker key protection.
4. What is the minimum storage capacity required for a Windows 11
installation?
A. 64 GB
B. 128 GB
C. 16 GB
D. 32 GB
A. 64 GB
A storage device of 64 GB or larger is required to install Windows 11.
5. A technician wants to quickly confirm whether an existing Windows
10 computer can be upgraded to Windows 11. Which tool should be
used?
A. PC Health Check
B. Disk Cleanup
C. Reliability Monitor
D. Resource Monitor
A. PC Health Check
PC Health Check evaluates the processor, TPM, Secure Boot and other
requirements and reports upgrade eligibility.
6. Which firmware configuration does Windows 11 require?
A. Legacy BIOS only
B. Legacy BIOS with CSM enabled
C. UEFI firmware that is Secure Boot capable
D. Any firmware supporting MBR disks
C. UEFI firmware that is Secure Boot capable
Windows 11 requires UEFI with Secure Boot capability; legacy BIOS
mode is not supported.
Page 2 of 60
, ITS Device Configuration and Management
7. Which type of installation keeps a user's applications, files and
settings while moving to a newer version of Windows?
A. Clean installation
B. In-place upgrade
C. Custom installation to a new partition
D. Image deployment with wipe-and-load
B. In-place upgrade
An in-place upgrade replaces the operating system while preserving
apps, data and settings.
8. What is the main result of performing a clean installation of
Windows on an existing partition?
A. All installed applications are migrated automatically
B. The operating system is installed fresh and existing data on that
partition is removed
C. User profiles are retained but drivers are removed
D. Only the registry is reset
B. The operating system is installed fresh and existing data on
that partition is removed
A clean install formats or replaces the target partition, so apps, settings
and data on it are not kept.
9. Which file name does Windows Setup automatically search for on
removable media to perform an unattended installation?
A. config.sys
B. autounattend.xml
C. setup.log
D. boot.ini
B. autounattend.xml
Windows Setup looks for autounattend.xml at the root of removable
media to answer setup prompts automatically.
Page 3 of 60
, ITS Device Configuration and Management
10. Which tool is used to create and edit Windows answer files?
A. Disk Management
B. Windows System Image Manager
C. Sysprep
D. Media Creation Tool
B. Windows System Image Manager
Windows SIM, part of the Windows ADK, is used to build and validate
answer files.
11. An administrator prepares a reference computer for imaging. What
does running Sysprep with the /generalize option accomplish?
A. Installs pending Windows updates
B. Encrypts the system drive
C. Removes computer-specific information such as the security
identifier
D. Joins the computer to a domain
C. Removes computer-specific information such as the security
identifier
The /generalize switch strips unique data like the SID so the image can
be deployed to many computers.
12. What is the main purpose of Windows Autopilot?
A. To set up and preconfigure new devices from the cloud so they are
business-ready
B. To scan devices for malware during startup
C. To back up user files to OneDrive
D. To roll back failed feature updates
A. To set up and preconfigure new devices from the cloud so they
are business-ready
Autopilot uses cloud services to customize the out-of-box experience
and enroll devices without reimaging.
Page 4 of 60
