TESTED EXAM QUESTIONS WITH
VERIFIED ANSWERS GRADED A+
ASSURED SUCCESS
Due to water migration, most drapery and upholstery that are in contact with moisture
will develop _____________ stains/rings over time. - ANSWER-Water
Remember that the water damage restoration is not complete until all materials are
returned to a _____ - ______ condition. - ANSWER-Pre-damage or former state
What are the three categories/colors of water sanitation? - ANSWER-Category 1, 2, and
3
Carpet ___________ is always replaced in Category "2" & "3" losses if wet. - ANSWER-
Pads
The absorption process, in all hygroscopic materials, becomes more dramatic above
_______% RH. - ANSWER-60%
As the humidity increases, hygroscopic materials take on more moisture i.e., water
vapor, from the air until they reach _______________ with the environment. -
ANSWER-Equilibrium
What are the four classes of water damage? - ANSWER-1, 2, 3, and 4
The Standard of Care for water damage restoration is _______________. - ANSWER-
ANSI-S500
What are the two types of secondary damage? - ANSWER-Hygroscopic and Fungal/
Mold
Accurate written _____________ must begin when the first contact is made with the
company. - ANSWER-Records
The property owner, insured, or authorized agent, must sign a _________
_____________ before a restorer begins work. States who is financially responsible for
payment of services. - ANSWER-Work Authorization
A requirement for an insurance ______________ (deposit) should be clearly explained
over the phone before you respond. - ANSWER-Deductible
, Restoration companies must provide a ____ hour phone response. - ANSWER-24 hour
Third party evaluations of water losses may be considered when there are _________
health issues; high _______ occupants in the structure; or when mold contamination is
present. - ANSWER-Public health issues and High Risk occupants
I.E.P. stands for: ____________ ________________ __________________. -
ANSWER-Indoor Enviornmental Profesional
___________ pressure is the force exerted by water or gas on the surrounding
environment. - ANSWER-Vapor
The amount of moisture in the air as compared to how much can be put into the air at
that temperature is called _____________ ______________. - ANSWER-Relative
Humidity
Evaporation can occur at a greater rate when the materials surface temperature is
above the ________ point _______________. - ANSWER-Dew Point Temperature
What two readings do we need from a thermo-hygrometer in order to work the
psychrometric chart? - ANSWER-Relative Humidity and Dry Bulb Temperature
Surfaces that are _______________ absorb moisture until they reach equilibrium and
are sometimes permanently damaged. - ANSWER-Hygroscopic
At what point does condensation occur at a condition of 750F (240C) at 60% RH?
______ - ANSWER-60 degrees faranhieght
What does PPE stand for? _______________ ______________ _______________ -
ANSWER-Personal Protective Equipment
What is a tool, at our disposal, that illustrates what the damage was like upon arrival on
the job site? ____________________ - ANSWER-Camera/photographs
As moisture evaporates from a surface, the temperature of that surface becomes
____________. - ANSWER-Cooler
Dehumidification is the process of reducing the ____________ content of the air. -
ANSWER-Moisture
It is important for the technician to understand the relationship between temperature,
airflow and ________________. - ANSWER-Humidity
The changing of water into a vapor is called ________________. - ANSWER-
Evaporation