IHI PS 104 Exam with complete questions and
answers. Grade A+
Which of the following statements about apologizing after a medical error is
always true: - {Resolution Result Verified Answers }-None of the above.
Janice is a nurse on the orthopaedics unit. This night she is caring for five patients,
as well as a new admission from the emergency department. While juggling
patient care, she calls the on-call resident (house officer) about Mrs. Bernardo,
who is in significant pain from a fractured hip. Janice hastily writes down the
morphine order from the resident and is then called away when another patient
falls out of bed. An hour later she realizes, to her dismay, that she has not yet
given Mrs. Bernardo her pain medication. When she rushes into the room, the
patient is crying and asking, "Why won't someone help me?" Janice quickly
administers the morphine.
Why is it important for Janice to apologize to Mrs. Bernardo for the delay in her
pain medication? - {Resolution Result Verified Answers }-A and B
When giving an explanation for why an event happened, it is always important to:
- {Resolution Result Verified Answers }-Be factual.
You sit down with a patient to break the bad news about a lapse in follow-up on a
lung mass detected in a recent chest x-ray. Which of the following is important
information to include in this first discussion? - {Resolution Result Verified
Answers }-Your intention to prevent this type of error from happening again
, When an adverse event befalls a patient, who are the "second victims" according
to Dr. Albert Wu? - {Resolution Result Verified Answers }-The caregivers involved
in the error
As the Health Unit Coordinator (HUC), it is your job to enter orders from providers
into the computer system. You check charts every couple of hours for new orders,
unless the providers "flag" the chart by turning a dial on its side to red — in which
case, you check the chart right away. On a particularly busy day, you see a chart
tucked in a corner and realize that you have not looked at it in at least six hours.
Worse, you check the order dial and see that it's partly red. On the order sheet
are orders for "STAT" pain medications and antibiotics for a new patient. You
quickly input the orders, your heart pounding. Three hours later, the patient is
transferred to the intensive care unit with worsening sepsis (infection).
When your supervisor informs you about what happened, you go numb thinking
about those six hours and the cost to the patient. What should ideally happen? -
{Resolution Result Verified Answers }-She should speak calmly with you about
what happened and how you're feeling about it.
Why is it important for the organization to offer you help and support at this
time? - {Resolution Result Verified Answers }-Offering support helps prevent
depression or decreased job satisfaction.
Based on what you know about the incident, which of the following statements
seems to be a fundamental attribution error? - {Resolution Result Verified
Answers }-"The HUC almost killed someone yesterday because she doesn't pay
enough attention."
answers. Grade A+
Which of the following statements about apologizing after a medical error is
always true: - {Resolution Result Verified Answers }-None of the above.
Janice is a nurse on the orthopaedics unit. This night she is caring for five patients,
as well as a new admission from the emergency department. While juggling
patient care, she calls the on-call resident (house officer) about Mrs. Bernardo,
who is in significant pain from a fractured hip. Janice hastily writes down the
morphine order from the resident and is then called away when another patient
falls out of bed. An hour later she realizes, to her dismay, that she has not yet
given Mrs. Bernardo her pain medication. When she rushes into the room, the
patient is crying and asking, "Why won't someone help me?" Janice quickly
administers the morphine.
Why is it important for Janice to apologize to Mrs. Bernardo for the delay in her
pain medication? - {Resolution Result Verified Answers }-A and B
When giving an explanation for why an event happened, it is always important to:
- {Resolution Result Verified Answers }-Be factual.
You sit down with a patient to break the bad news about a lapse in follow-up on a
lung mass detected in a recent chest x-ray. Which of the following is important
information to include in this first discussion? - {Resolution Result Verified
Answers }-Your intention to prevent this type of error from happening again
, When an adverse event befalls a patient, who are the "second victims" according
to Dr. Albert Wu? - {Resolution Result Verified Answers }-The caregivers involved
in the error
As the Health Unit Coordinator (HUC), it is your job to enter orders from providers
into the computer system. You check charts every couple of hours for new orders,
unless the providers "flag" the chart by turning a dial on its side to red — in which
case, you check the chart right away. On a particularly busy day, you see a chart
tucked in a corner and realize that you have not looked at it in at least six hours.
Worse, you check the order dial and see that it's partly red. On the order sheet
are orders for "STAT" pain medications and antibiotics for a new patient. You
quickly input the orders, your heart pounding. Three hours later, the patient is
transferred to the intensive care unit with worsening sepsis (infection).
When your supervisor informs you about what happened, you go numb thinking
about those six hours and the cost to the patient. What should ideally happen? -
{Resolution Result Verified Answers }-She should speak calmly with you about
what happened and how you're feeling about it.
Why is it important for the organization to offer you help and support at this
time? - {Resolution Result Verified Answers }-Offering support helps prevent
depression or decreased job satisfaction.
Based on what you know about the incident, which of the following statements
seems to be a fundamental attribution error? - {Resolution Result Verified
Answers }-"The HUC almost killed someone yesterday because she doesn't pay
enough attention."
