CSA FINAL EXAM WITH COMPLETE QUESTIONS
AND 100% VERIFIED ANSWERS A+
NO.1 Which would NOT appear in the History section of the Application
Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms - {Resolution Result Verified Answers }-B
NO.2 What module in the Service Catalog application does an Administrator
access to begin creating a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items - {Resolution Result Verified Answers }-B
NO.3 Which term refers to application menus and modules which you may want
to access quickly and often?
A. Breadcrumb
B. Favorite
,C. Tag
D. Bookmark - {Resolution Result Verified Answers }-B
NO.4 Which term best describes something that is created, has worked
performed upon it, and is eventually moved to a state of closed?
A. report
B. workflow
C. event
D. task - {Resolution Result Verified Answers }-D
NO.5 Which of the following are a type of client scripts supported in
ServiceNow? (Choose four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave - {Resolution Result Verified Answers }-Answer: A C D F
NO.6 What is a formatter? Select one of the following.
A. A formatter allows you to configure applications on your instance
B. A formatter allows you to populate fields automatically
C. A formatter is a set of conditions applied to a table to help find and work
with data - {Resolution Result Verified Answers }-B
, NO.7 Which one of the following statements describes the contents of the
Configuration Management Database (CMDB)?
A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable
assets used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and
usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items -
{Resolution Result Verified Answers }-A
NO.8 Which one of the following statements describes the purpose of a Service
Catalog workflow?
A. A Service Catalog workflow generates three basic components: item
variable types, tasks, and approvals
B. Although a Service Catalog workflow cannot send notifications, the
workflow drives complex fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes
and sends notifications to defined users or groups
D. A Service Catalog workflow generates three basic components: item
variable types, tasks, and notifications - {Resolution Result Verified Answers }-C
NO.9 Which of the following statement describes the purpose of an Order
Guide?
A. Order Guides restrict the number of items in an order to only one item
per request
B. Order Guide provide a list of guidelines for Administrators on how to set
up item variables
AND 100% VERIFIED ANSWERS A+
NO.1 Which would NOT appear in the History section of the Application
Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms - {Resolution Result Verified Answers }-B
NO.2 What module in the Service Catalog application does an Administrator
access to begin creating a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items - {Resolution Result Verified Answers }-B
NO.3 Which term refers to application menus and modules which you may want
to access quickly and often?
A. Breadcrumb
B. Favorite
,C. Tag
D. Bookmark - {Resolution Result Verified Answers }-B
NO.4 Which term best describes something that is created, has worked
performed upon it, and is eventually moved to a state of closed?
A. report
B. workflow
C. event
D. task - {Resolution Result Verified Answers }-D
NO.5 Which of the following are a type of client scripts supported in
ServiceNow? (Choose four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave - {Resolution Result Verified Answers }-Answer: A C D F
NO.6 What is a formatter? Select one of the following.
A. A formatter allows you to configure applications on your instance
B. A formatter allows you to populate fields automatically
C. A formatter is a set of conditions applied to a table to help find and work
with data - {Resolution Result Verified Answers }-B
, NO.7 Which one of the following statements describes the contents of the
Configuration Management Database (CMDB)?
A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable
assets used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and
usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items -
{Resolution Result Verified Answers }-A
NO.8 Which one of the following statements describes the purpose of a Service
Catalog workflow?
A. A Service Catalog workflow generates three basic components: item
variable types, tasks, and approvals
B. Although a Service Catalog workflow cannot send notifications, the
workflow drives complex fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes
and sends notifications to defined users or groups
D. A Service Catalog workflow generates three basic components: item
variable types, tasks, and notifications - {Resolution Result Verified Answers }-C
NO.9 Which of the following statement describes the purpose of an Order
Guide?
A. Order Guides restrict the number of items in an order to only one item
per request
B. Order Guide provide a list of guidelines for Administrators on how to set
up item variables
