CHAM Comprehensive Resource To Help You Ace 2026-2027
Exams Includes Frequently Tested Questions With
Elaborated 100% Correct Complete Solutions
Guaranteed Pass First Attempt!! Current Update!!
1. HCAHPS - CORRECT ANSWER : Hospital consumers assessment of
healthcare provers and systems (established in 2002 to measure patient
satisfaction levels of inpatient hospital stays)
2. Patient Rounding - CORRECT ANSWER post discharge or post appt phone
calls, to follow up real-time on patient satisfaction issues, and to give
patients the opportunity to ask questions, resulting in reduction of
readmission rates
3. Key Words at Key Times - CORRECT ANSWER using words that explain why
we do what we do in terms that demonstrate how it is important or
beneficial for the patient
4. Lobby Management - CORRECT ANSWER
5. AIDET - CORRECT ANSWER acknowledge, introduce, duration, explanation,
thank you
6. Consumerism and Satisfaction Surveys - CORRECT ANSWER
,7. Scripting - CORRECT ANSWER
8. Patient engagement/Satisfaction - CORRECT ANSWER
9. EMTALA - CORRECT ANSWER Emergency Medical Treatment and Active
Labor Act
Prevent the transfer of unstable patients between care facilities solely for
economic purposes
10.Pre-admission - CORRECT ANSWER the process of creating a registration
record for future inpatient service. Commonly known as "pre-admit".
11.Pre-registration - CORRECT ANSWER the process of creating a registration
record for future outpatient service.
12.Financial management systems - CORRECT ANSWER billing and
reimbursement
13.Patient care systems - CORRECT ANSWER lab, radiology and nursing
14.Administrative systems - CORRECT ANSWER decision support and quality
review
15.A Patient check-in - CORRECT ANSWER process where patient checks in to
begin their registration with the facility
,16.First impression - CORRECT ANSWER a way of classifying or categorizing
people at the first meeting
17.Patient demographic data - CORRECT ANSWER verify name at address at
each visit
18.Insurance data - CORRECT ANSWER verify and scan at each visit
19.Insurance verification - CORRECT ANSWER The process of contacting the
insurance carrier and receiving validation of coverage for that patient,
deductible status, and co-pay amount.
20.Patient identity - CORRECT ANSWER verify name and dob
21.biometric technology - CORRECT ANSWER Use human characteristics (e.g.,
fingerprints, retinas, irises, voices, facial patterns) to authenticate or grant
access to data or information
22.patient self-service check-in - CORRECT ANSWER clip board, electronic
tablet, touch screen self-service kiosk or other software
23.patient tracking - CORRECT ANSWER Documentation of patient arrival and
departure. Example would be computer systems linked to scheduling.
, 24.communication - CORRECT ANSWER A process through which you send
messages to and receive messages from others, from patient's arrival,
flowing all the way throw their departure.
25.waiting room optimization - CORRECT ANSWER improving waiting room
satisfaction typically improves overall satisfaction scores by providing
patients with pagers similar to those in restaurants allowing them to roam
freely .
26.Time use study data - CORRECT ANSWER manually gathered data that's spot
checked. Staff document times for every step of the process for a given set
of patient on a given day. An action plan is implemented and measured .
Utilization Review - CORRECT ANSWER Assessing medical services to determine
whether they are appropriate, necessary, and of high quality
Prospective Review - CORRECT ANSWER reviewing appropriateness and necessity
of care provided to patients prior to administration of care.
Concurrent Review - CORRECT ANSWER review for medical necessity of tests and
procedures ordered during an inpatient hospitalization
Retrospective Review - CORRECT ANSWER reviewing appropriateness and
necessity of care provided to patients after the administration of care
Discharge Summary - CORRECT ANSWER *Begins as son as the patient is admitted
*Comprehensive outline of patient's entire hospital stay; includes condition at
Exams Includes Frequently Tested Questions With
Elaborated 100% Correct Complete Solutions
Guaranteed Pass First Attempt!! Current Update!!
1. HCAHPS - CORRECT ANSWER : Hospital consumers assessment of
healthcare provers and systems (established in 2002 to measure patient
satisfaction levels of inpatient hospital stays)
2. Patient Rounding - CORRECT ANSWER post discharge or post appt phone
calls, to follow up real-time on patient satisfaction issues, and to give
patients the opportunity to ask questions, resulting in reduction of
readmission rates
3. Key Words at Key Times - CORRECT ANSWER using words that explain why
we do what we do in terms that demonstrate how it is important or
beneficial for the patient
4. Lobby Management - CORRECT ANSWER
5. AIDET - CORRECT ANSWER acknowledge, introduce, duration, explanation,
thank you
6. Consumerism and Satisfaction Surveys - CORRECT ANSWER
,7. Scripting - CORRECT ANSWER
8. Patient engagement/Satisfaction - CORRECT ANSWER
9. EMTALA - CORRECT ANSWER Emergency Medical Treatment and Active
Labor Act
Prevent the transfer of unstable patients between care facilities solely for
economic purposes
10.Pre-admission - CORRECT ANSWER the process of creating a registration
record for future inpatient service. Commonly known as "pre-admit".
11.Pre-registration - CORRECT ANSWER the process of creating a registration
record for future outpatient service.
12.Financial management systems - CORRECT ANSWER billing and
reimbursement
13.Patient care systems - CORRECT ANSWER lab, radiology and nursing
14.Administrative systems - CORRECT ANSWER decision support and quality
review
15.A Patient check-in - CORRECT ANSWER process where patient checks in to
begin their registration with the facility
,16.First impression - CORRECT ANSWER a way of classifying or categorizing
people at the first meeting
17.Patient demographic data - CORRECT ANSWER verify name at address at
each visit
18.Insurance data - CORRECT ANSWER verify and scan at each visit
19.Insurance verification - CORRECT ANSWER The process of contacting the
insurance carrier and receiving validation of coverage for that patient,
deductible status, and co-pay amount.
20.Patient identity - CORRECT ANSWER verify name and dob
21.biometric technology - CORRECT ANSWER Use human characteristics (e.g.,
fingerprints, retinas, irises, voices, facial patterns) to authenticate or grant
access to data or information
22.patient self-service check-in - CORRECT ANSWER clip board, electronic
tablet, touch screen self-service kiosk or other software
23.patient tracking - CORRECT ANSWER Documentation of patient arrival and
departure. Example would be computer systems linked to scheduling.
, 24.communication - CORRECT ANSWER A process through which you send
messages to and receive messages from others, from patient's arrival,
flowing all the way throw their departure.
25.waiting room optimization - CORRECT ANSWER improving waiting room
satisfaction typically improves overall satisfaction scores by providing
patients with pagers similar to those in restaurants allowing them to roam
freely .
26.Time use study data - CORRECT ANSWER manually gathered data that's spot
checked. Staff document times for every step of the process for a given set
of patient on a given day. An action plan is implemented and measured .
Utilization Review - CORRECT ANSWER Assessing medical services to determine
whether they are appropriate, necessary, and of high quality
Prospective Review - CORRECT ANSWER reviewing appropriateness and necessity
of care provided to patients prior to administration of care.
Concurrent Review - CORRECT ANSWER review for medical necessity of tests and
procedures ordered during an inpatient hospitalization
Retrospective Review - CORRECT ANSWER reviewing appropriateness and
necessity of care provided to patients after the administration of care
Discharge Summary - CORRECT ANSWER *Begins as son as the patient is admitted
*Comprehensive outline of patient's entire hospital stay; includes condition at
