OCSM Exam 1 | UPDATED Questions with 100% Verified
Answers
Q1: ch1
A:
Q2: Operations and supply chain management (OSCM)
A: The design, operation, and improvement of the systems that create and deliver the firm's
primary products and services
Q3: operations and supply chain
A: op- refers to manufacturing and service processes used to transform the resources
employed by a firm into products desired by customers
sc- refers to processes that move information and material to and from the manufacturing
and service process of the firm
Q4: Processes
A: one or more activities that transform inputs into outputs
Q5: Planning
A: Consists of the processes needed to operate an existing supply chain strategically.
Firm must determine how anticipated demand will be met with available resources.
A major aspect is developing a set of metrics to monitor the supply chain so that it is
efficient and delivers high quality and value to customers.
Q6: Sourcing
A: involves the selection of suppliers that will deliver the goods and services needed to
create the firm's product.
A set of pricing, delivery, and payment processes are needed, along with metrics for
monitoring and improving the relationships between partners of the firm.
Receiving shipment, verifying them, transferring them to manufacturing facilities, and
authorizing supplier payments.
Q7: Making
A: Is where the major product is produced or the service provided.
Requires scheduling processes for workers and the coordination of material and other
critical resources such as equipment to support producing or providing the service.
Metrics that measure speed, quality, and worker productivity are used to monitor these
processes.
Q8: Delivering
, A: is also referred to as logistics processes.
Carriers are picked to move products to warehouses and customers, coordinate and
schedule the movement of goods and information through the supply network, develop
and operate a network of warehouses, and run the information systems that manage the
receipt of orders from customers and the invoicing systems that collect payments from
customers.
Q9: Returning
A: involves processes for receiving worn-out, defective, and excess products back from
customers and support for customers who have problems with delivered products.
In the case of services, this may involve all types of follow-up activities required for after
sales support.
Q10: Differences b/t goods and services
A: 1. tangible/intangible
2. service requires some degree of interaction with the customer; goods are generally
produced in a facility separate from the customer.
3. services are inherently heterogeneous—they vary from day to day and even hour to
hour as a function of the attitudes of the customers and the servers, goods can be
produced to meet very tight specifications day-in and day-out with essentially zero
variability.
4. perishable and time dependent
5. services are defined and evaluated as a package of features that affect the five senses
Q11: Supporting facility
A: location, decoration, layout, architectural appropriateness, supporting equipment
Q12: Facilitating goods
A: variety, consistency, quantity of the physical goods that go with the service; for example,
the food items that accompany a meal service
Q13: Explicit services
A: training of service personnel, consistency of service performance, availability and access
to the service, and comprehensiveness of the service
Q14: Implicit services
A: attitude of the servers, atmosphere, waiting time, status, privacy and security, and
convenience
Q15: Pure goods
A: Food products, chemicals, mining
Q16: Core goods
Answers
Q1: ch1
A:
Q2: Operations and supply chain management (OSCM)
A: The design, operation, and improvement of the systems that create and deliver the firm's
primary products and services
Q3: operations and supply chain
A: op- refers to manufacturing and service processes used to transform the resources
employed by a firm into products desired by customers
sc- refers to processes that move information and material to and from the manufacturing
and service process of the firm
Q4: Processes
A: one or more activities that transform inputs into outputs
Q5: Planning
A: Consists of the processes needed to operate an existing supply chain strategically.
Firm must determine how anticipated demand will be met with available resources.
A major aspect is developing a set of metrics to monitor the supply chain so that it is
efficient and delivers high quality and value to customers.
Q6: Sourcing
A: involves the selection of suppliers that will deliver the goods and services needed to
create the firm's product.
A set of pricing, delivery, and payment processes are needed, along with metrics for
monitoring and improving the relationships between partners of the firm.
Receiving shipment, verifying them, transferring them to manufacturing facilities, and
authorizing supplier payments.
Q7: Making
A: Is where the major product is produced or the service provided.
Requires scheduling processes for workers and the coordination of material and other
critical resources such as equipment to support producing or providing the service.
Metrics that measure speed, quality, and worker productivity are used to monitor these
processes.
Q8: Delivering
, A: is also referred to as logistics processes.
Carriers are picked to move products to warehouses and customers, coordinate and
schedule the movement of goods and information through the supply network, develop
and operate a network of warehouses, and run the information systems that manage the
receipt of orders from customers and the invoicing systems that collect payments from
customers.
Q9: Returning
A: involves processes for receiving worn-out, defective, and excess products back from
customers and support for customers who have problems with delivered products.
In the case of services, this may involve all types of follow-up activities required for after
sales support.
Q10: Differences b/t goods and services
A: 1. tangible/intangible
2. service requires some degree of interaction with the customer; goods are generally
produced in a facility separate from the customer.
3. services are inherently heterogeneous—they vary from day to day and even hour to
hour as a function of the attitudes of the customers and the servers, goods can be
produced to meet very tight specifications day-in and day-out with essentially zero
variability.
4. perishable and time dependent
5. services are defined and evaluated as a package of features that affect the five senses
Q11: Supporting facility
A: location, decoration, layout, architectural appropriateness, supporting equipment
Q12: Facilitating goods
A: variety, consistency, quantity of the physical goods that go with the service; for example,
the food items that accompany a meal service
Q13: Explicit services
A: training of service personnel, consistency of service performance, availability and access
to the service, and comprehensiveness of the service
Q14: Implicit services
A: attitude of the servers, atmosphere, waiting time, status, privacy and security, and
convenience
Q15: Pure goods
A: Food products, chemicals, mining
Q16: Core goods
