QDM Expert Exam Flashcards
Question 1.
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3 Nobody uses it 4 QDM
applies to all functions and activities
ANSWER
QDM applies to all functions and activities
Question 2.
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids
ANSWER
$100 for the failure
Question 3.
The QDM Principle Measure, Measure, Measure involves measuring...
ANSWER
failures, variation, and success
Question 4.
Which principle addresses waste reduction and/or elimination
ANSWER
Optimize Business Performance
Question 5.
Which type of activity is the customer willing to pay for
ANSWER
value-added activity
Question 6.
Which action does not embody the Be Scientific Principle
ANSWER
Following your gut instinct
Question 7.
Which tool is used in a quality improvement project and states the business objectives
ANSWER
QAT Charter
, Question 8.
Which tool will help determine the scope of my project
ANSWER
SIPOC
Question 9.
What tool will help me gain insight into customer expectations
ANSWER
Voice of Customer (VOC)
Question 10.
What tool helps link projects to strategic objectives regarding customer relationships
ANSWER
Customer Corridor
Question 11.
You should always pilot your solution to ensure it performs as expected
ANSWER
False
Question 12.
A diagram used to brainstorm causes of a failure and sort the causes into categories
ANSWER
Fishbone
Question 13.
Way of brainstorming that helps to dig beyond initial observations of a problem's cause
ANSWER
5 Whys
Question 14.
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a control plan 3 Build
understanding 4 Launch a full-scale implementation
ANSWER
Build understandin
Question 15.
Which is not a component of a control plan 1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans
ANSWER
Flow Chart
, Question 16.
How much a measure deviates from the norm over time
ANSWER
Variation
Question 17.
A graph that pictures the degree of variation in a process
ANSWER
Run Chart
Question 18.
If your targets aren't achieved you should return to the Assess phase and restart
ANSWER
False
Question 19.
Repacking equipment to move storage is an example of what type of activity
ANSWER
Non-value add
Question 20.
What type of activity is training on a new regulation
ANSWER
Value enabling
Question 21.
What type of waste can result from under -delivering on a product or service
ANSWER
Correction
Question 22.
Which tool helps you to maintain an organized, safe and high-performing way of working
ANSWER
5S+1
Question 23.
Identifying and removing core constraints is an example of
ANSWER
Systems thinking
Question 1.
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3 Nobody uses it 4 QDM
applies to all functions and activities
ANSWER
QDM applies to all functions and activities
Question 2.
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids
ANSWER
$100 for the failure
Question 3.
The QDM Principle Measure, Measure, Measure involves measuring...
ANSWER
failures, variation, and success
Question 4.
Which principle addresses waste reduction and/or elimination
ANSWER
Optimize Business Performance
Question 5.
Which type of activity is the customer willing to pay for
ANSWER
value-added activity
Question 6.
Which action does not embody the Be Scientific Principle
ANSWER
Following your gut instinct
Question 7.
Which tool is used in a quality improvement project and states the business objectives
ANSWER
QAT Charter
, Question 8.
Which tool will help determine the scope of my project
ANSWER
SIPOC
Question 9.
What tool will help me gain insight into customer expectations
ANSWER
Voice of Customer (VOC)
Question 10.
What tool helps link projects to strategic objectives regarding customer relationships
ANSWER
Customer Corridor
Question 11.
You should always pilot your solution to ensure it performs as expected
ANSWER
False
Question 12.
A diagram used to brainstorm causes of a failure and sort the causes into categories
ANSWER
Fishbone
Question 13.
Way of brainstorming that helps to dig beyond initial observations of a problem's cause
ANSWER
5 Whys
Question 14.
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a control plan 3 Build
understanding 4 Launch a full-scale implementation
ANSWER
Build understandin
Question 15.
Which is not a component of a control plan 1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans
ANSWER
Flow Chart
, Question 16.
How much a measure deviates from the norm over time
ANSWER
Variation
Question 17.
A graph that pictures the degree of variation in a process
ANSWER
Run Chart
Question 18.
If your targets aren't achieved you should return to the Assess phase and restart
ANSWER
False
Question 19.
Repacking equipment to move storage is an example of what type of activity
ANSWER
Non-value add
Question 20.
What type of activity is training on a new regulation
ANSWER
Value enabling
Question 21.
What type of waste can result from under -delivering on a product or service
ANSWER
Correction
Question 22.
Which tool helps you to maintain an organized, safe and high-performing way of working
ANSWER
5S+1
Question 23.
Identifying and removing core constraints is an example of
ANSWER
Systems thinking
