HSA 203 FINAL EXAM QUESTIONS UPDATED AND
CORRECT ANSWERS UPDATED QUESTIONS AND
CORRECT ANSWERS
Question:
1. some of the patterns of accommodation to or-ganizational life that are functional for the
orga-nization can be dysfunctional for the individual employee
Answer:
True
Question:
2. one of the principal advantages of face-to-face communication is that the recipient of the mes-sage
is exposed to nonverbal as well as verbal elements
Answer:
True
Question:
3. all conflict should be resolved at as low an organi-zational level as possible
Answer:
True
Question:
4. distrust of various individuals within the chain of command can impede both upward and
down-ward communication
Answer:
True
Question:
5. the development of an employee's sense of iden-tification with the organization is good for the
or-ganization but rarely good for the individual
Answer:
False
Question:
6. conflict within the work organization is -expected to consume a significant portion of top
management's time and attention -contrary to efficient operations, counterproduc-tive, and to be
avoided whenever possible -an ever destructive force that detracts from orga-nizational effectiveness
-an inevitable component of cooperative action; that is, can always be expected
Answer:
an inevitable component of co-operative action; that is, can al-ways be expected
Question:
7. e-mail is an efficient means of communication be-cause, unlike formal letter writing, editing, and
rewriting are unnecessary
Answer:
False
, Question:
8. salary and benefits are generally accepted as the strongest forces motivating employees to per-form
Answer:
False
Question:
9. one significant problem affecting interpersonal communication is the tendency of most people to
believe they are better communicators
Answer:
True
Question:
10. when writing a business letter, it is recommend-ed to make the sane important statement two or
three times in different words to ensure it is understood
Answer:
False
Question:
11. the potentially strongest means of communica-tion in business is the formal letter
Answer:
False
Question:
12. factors that can potentially have a adverse effect on employee morale and motivation if they are
not maintained at a level acceptable to the employees
Answer:
Dissatisfiers
Question:
13. forces, existing largely in the form of opportuni-ties, found primarily in the work itself rather than
in supporting factors such as salary and benefits
Answer:
Motivators
Question:
14. the essential characteristic of human interchange that defines two-way communication
Answer:
Feedback
Question:
15. often this has a negative and destruction poten-tial, it is the task of the manager to contain and
control and whenever possible help resolve it pro-ductively
Answer:
Conflict
CORRECT ANSWERS UPDATED QUESTIONS AND
CORRECT ANSWERS
Question:
1. some of the patterns of accommodation to or-ganizational life that are functional for the
orga-nization can be dysfunctional for the individual employee
Answer:
True
Question:
2. one of the principal advantages of face-to-face communication is that the recipient of the mes-sage
is exposed to nonverbal as well as verbal elements
Answer:
True
Question:
3. all conflict should be resolved at as low an organi-zational level as possible
Answer:
True
Question:
4. distrust of various individuals within the chain of command can impede both upward and
down-ward communication
Answer:
True
Question:
5. the development of an employee's sense of iden-tification with the organization is good for the
or-ganization but rarely good for the individual
Answer:
False
Question:
6. conflict within the work organization is -expected to consume a significant portion of top
management's time and attention -contrary to efficient operations, counterproduc-tive, and to be
avoided whenever possible -an ever destructive force that detracts from orga-nizational effectiveness
-an inevitable component of cooperative action; that is, can always be expected
Answer:
an inevitable component of co-operative action; that is, can al-ways be expected
Question:
7. e-mail is an efficient means of communication be-cause, unlike formal letter writing, editing, and
rewriting are unnecessary
Answer:
False
, Question:
8. salary and benefits are generally accepted as the strongest forces motivating employees to per-form
Answer:
False
Question:
9. one significant problem affecting interpersonal communication is the tendency of most people to
believe they are better communicators
Answer:
True
Question:
10. when writing a business letter, it is recommend-ed to make the sane important statement two or
three times in different words to ensure it is understood
Answer:
False
Question:
11. the potentially strongest means of communica-tion in business is the formal letter
Answer:
False
Question:
12. factors that can potentially have a adverse effect on employee morale and motivation if they are
not maintained at a level acceptable to the employees
Answer:
Dissatisfiers
Question:
13. forces, existing largely in the form of opportuni-ties, found primarily in the work itself rather than
in supporting factors such as salary and benefits
Answer:
Motivators
Question:
14. the essential characteristic of human interchange that defines two-way communication
Answer:
Feedback
Question:
15. often this has a negative and destruction poten-tial, it is the task of the manager to contain and
control and whenever possible help resolve it pro-ductively
Answer:
Conflict
