Final Exam HCAD 301 | UPDATED Questions with 100%
Verified Answers
Q1: When are improvement teams helpful?
A: acquire new skills and gain a gain deeper understanding of problem-solving techniques.
Impovement projects shouldn't be done alone
Q2: What are the two factors that influence the decision to start a
project?
A: Timeliness priority tasks and risk management
Q3: What are the 4 common steps of performance improvement?
A: Step 1: define the improvement goal Step 2: Analyze current practices Step 3: Design and
implement improvements Step 4: Measure success
Q4: What is the most widely recognized improvement process
today?
A: Do-Study-Act (PDSA) cycle. PDSA (Plan do Study Act Cycle)
Q5: Briefly discuss how rapid cycle improvement works
A: When an improvement needs to be made and the company has an efficient system in
place to make the improvement and put it into practice. They also have a system in place
to see if the improvement made is doing what it is intended and no further changes need
to be made. PDSA within 6 weeks
Q6: pell out these acronyms (steps): - FOCUS- PDCA - FADE
A: FOCUS: Find, Organize, Clarify, Understand, Select.
PDCA: Plan, Do, Check, Act
FADE: Focus, Analyze, Develop, Execute
Q7: What is the main purpose of LEAN Models?
A: A performance improvement approach aimed at eliminating waste; also called Lean
manufacturing or Lean thinking.
, Q8: What is a Kaizen event?
A: a focused, short term project aimed at improving a particular process
Q9: 5S Methodology
A: "The 5Ss are Sort, Simplify, Sweep, Standardize, and Sustain. They are tactical ways of
organizing any process and can guide your Kaizan events, helping you find and eliminate
the eight wastes. "
Example: When delivering food trays, waste less time.
Q10: Mistake Proofing
A: Improving processes to prevent mistakes or to make mistakes obvious at a glance; also
called error-proofing. EX: set up instructions on how to check certain residents
Q11: visual control
A: making current performance and potential problems immediately visually apparent
warning lables EX: Set up safety bed heights to help make sure residents don't fall at a
dangerous hight
Q12: Kanban
A: a manual system that signals the need for parts or materials, ways to show your process.
Ex: When new medications need to be ordered, have a system in place to order them on
time
Q13: Value Stream Map
A: A complex flowchart documenting processes and flows to help a manager determine
which processes add value and which do not. EX: emergency evacuation
Q14: Discuss 6 sigma and its relation to the normal distribution in
statistics
A: Lean Six Sigma solves problems where the number of defects is too high. A high number
of defects statistically equals high variation in the process. Helps Figure out how
significant certain events are
Q15: What does DMAIC stand for?
A: (D) - Define
(M) - Measure
(A) - Analyze
(I) - Improve
(C) - Control
Verified Answers
Q1: When are improvement teams helpful?
A: acquire new skills and gain a gain deeper understanding of problem-solving techniques.
Impovement projects shouldn't be done alone
Q2: What are the two factors that influence the decision to start a
project?
A: Timeliness priority tasks and risk management
Q3: What are the 4 common steps of performance improvement?
A: Step 1: define the improvement goal Step 2: Analyze current practices Step 3: Design and
implement improvements Step 4: Measure success
Q4: What is the most widely recognized improvement process
today?
A: Do-Study-Act (PDSA) cycle. PDSA (Plan do Study Act Cycle)
Q5: Briefly discuss how rapid cycle improvement works
A: When an improvement needs to be made and the company has an efficient system in
place to make the improvement and put it into practice. They also have a system in place
to see if the improvement made is doing what it is intended and no further changes need
to be made. PDSA within 6 weeks
Q6: pell out these acronyms (steps): - FOCUS- PDCA - FADE
A: FOCUS: Find, Organize, Clarify, Understand, Select.
PDCA: Plan, Do, Check, Act
FADE: Focus, Analyze, Develop, Execute
Q7: What is the main purpose of LEAN Models?
A: A performance improvement approach aimed at eliminating waste; also called Lean
manufacturing or Lean thinking.
, Q8: What is a Kaizen event?
A: a focused, short term project aimed at improving a particular process
Q9: 5S Methodology
A: "The 5Ss are Sort, Simplify, Sweep, Standardize, and Sustain. They are tactical ways of
organizing any process and can guide your Kaizan events, helping you find and eliminate
the eight wastes. "
Example: When delivering food trays, waste less time.
Q10: Mistake Proofing
A: Improving processes to prevent mistakes or to make mistakes obvious at a glance; also
called error-proofing. EX: set up instructions on how to check certain residents
Q11: visual control
A: making current performance and potential problems immediately visually apparent
warning lables EX: Set up safety bed heights to help make sure residents don't fall at a
dangerous hight
Q12: Kanban
A: a manual system that signals the need for parts or materials, ways to show your process.
Ex: When new medications need to be ordered, have a system in place to order them on
time
Q13: Value Stream Map
A: A complex flowchart documenting processes and flows to help a manager determine
which processes add value and which do not. EX: emergency evacuation
Q14: Discuss 6 sigma and its relation to the normal distribution in
statistics
A: Lean Six Sigma solves problems where the number of defects is too high. A high number
of defects statistically equals high variation in the process. Helps Figure out how
significant certain events are
Q15: What does DMAIC stand for?
A: (D) - Define
(M) - Measure
(A) - Analyze
(I) - Improve
(C) - Control
