GAINSIGHT ADMIN ACTUAL QUESTIONS
AND ANSWERS EXAMPREP STUDY GUIDE
◉ Among other things, gainsight provides:
A. A 360 Degree snapshot of customers
B. Proactive alerts when customers are at risk of churn
C. Assessment of risk renewal
D. All of the above
Answer: D. All of the above
◉ Select the three stages of Gainsight Elements Customer Success
Maturity.
A. Insights & Actions
B. Overviews
C. Outcomes
D. Transformation
Answer: A, C, and D
◉ What are the various sources through which Gainsight offers
help?
A. Gainsight Go
B. Community
C. Support Ticket
,D. All of the above
Answer: D
◉ Gainsight Community is...
A. Where you download best practice examples
B. Used to track open Gainsight Support Cases
C. A forum where customers can interact with each other and the
Gainsight team.
D. The best place to get answers to configuration questions.
Answer: C
◉ In Gainsight Go you can find (select all that apply):
A. Links to Gainsight support, community, and customer success
B. Gainsight Product Release Notes
C. Product documentation and tutorials
D. A support Chat feature
Answer: A, B, C, and D
◉ An admin's responsibilities may include (select all that apply):
A. Implementation
B. Maintenance and Support
C. Business Processess
D. A and B only
Answer: A, B, and C
,◉ Gainsight's Analytics Stack uses:
A. Mongo DB
B. Redshift
C. Heroku
D. All of the above
Answer: D
◉ Some key objects you as an Admin need to be familiar with
include:
A. Company
B. Call to Action
C. CS Tasks
D. All of the above
Answer: D
◉ Which Gainsight custom object stores your list of Customer
Accounts?
A. Person
B. Call to Action
C. Company
D. Relationship
Answer: C
, ◉ Data Management refers to the applications and tools we use to
create and manage data. (T/F)
Answer: True
◉ At Gainsight, we refer to our data management platform as:
A. Gainsight MDA
B. Gainsight Community
C. Gainsight Support
D. All of the above
Answer: A
◉ MDA allows you to:
A. Create and modify objects, fields and data types
B. Set up constraints: Update Key or Default Values
C. Check MDA object dependencies
D. View the data, record count and delete existing data
E. All of the above
Answer: E
◉ MDA
A. Is a processing and storage stack
B. Powers many Gainsight features
C. A and B
D. None of the above
AND ANSWERS EXAMPREP STUDY GUIDE
◉ Among other things, gainsight provides:
A. A 360 Degree snapshot of customers
B. Proactive alerts when customers are at risk of churn
C. Assessment of risk renewal
D. All of the above
Answer: D. All of the above
◉ Select the three stages of Gainsight Elements Customer Success
Maturity.
A. Insights & Actions
B. Overviews
C. Outcomes
D. Transformation
Answer: A, C, and D
◉ What are the various sources through which Gainsight offers
help?
A. Gainsight Go
B. Community
C. Support Ticket
,D. All of the above
Answer: D
◉ Gainsight Community is...
A. Where you download best practice examples
B. Used to track open Gainsight Support Cases
C. A forum where customers can interact with each other and the
Gainsight team.
D. The best place to get answers to configuration questions.
Answer: C
◉ In Gainsight Go you can find (select all that apply):
A. Links to Gainsight support, community, and customer success
B. Gainsight Product Release Notes
C. Product documentation and tutorials
D. A support Chat feature
Answer: A, B, C, and D
◉ An admin's responsibilities may include (select all that apply):
A. Implementation
B. Maintenance and Support
C. Business Processess
D. A and B only
Answer: A, B, and C
,◉ Gainsight's Analytics Stack uses:
A. Mongo DB
B. Redshift
C. Heroku
D. All of the above
Answer: D
◉ Some key objects you as an Admin need to be familiar with
include:
A. Company
B. Call to Action
C. CS Tasks
D. All of the above
Answer: D
◉ Which Gainsight custom object stores your list of Customer
Accounts?
A. Person
B. Call to Action
C. Company
D. Relationship
Answer: C
, ◉ Data Management refers to the applications and tools we use to
create and manage data. (T/F)
Answer: True
◉ At Gainsight, we refer to our data management platform as:
A. Gainsight MDA
B. Gainsight Community
C. Gainsight Support
D. All of the above
Answer: A
◉ MDA allows you to:
A. Create and modify objects, fields and data types
B. Set up constraints: Update Key or Default Values
C. Check MDA object dependencies
D. View the data, record count and delete existing data
E. All of the above
Answer: E
◉ MDA
A. Is a processing and storage stack
B. Powers many Gainsight features
C. A and B
D. None of the above
