CALP UPDATED ACTUAL Exam Questions and CORRECT Answers
| Newest Comprehensive Questions and Answers with
Detailed Explanations | Grade A+
Question 1.
Which focus in a sales presentation is MOST likely to increase a leasing professional's
effectiveness?
Correct Answer: emotional appeal
Question 2.
What are the physical changes made to an apartment home or common area to protect
the fair housing rights of persons with disabilities?
Correct Answer: modifications
Question 3.
Who is responsible for the accuracy of data collected on a resident application?
Correct Answer: Applicant
Question 4.
Residential properties are permitted to use which screening criteria to legally
discriminate?
Correct Answer: Rental History
Question 5.
Which term best describes a situation in which a leasing professional takes prospects
through the community in a pre-planned or personalized manner to show off the office,
amenities, common areas, and/or model homes?
Correct Answer: Tour route
Question 6.
Which technique is most appropriate for limiting distractions while on the telephone with
prospective resident?
Correct Answer: position the desk chair to face the wall rather than nearby
coworkers
Question 7.
When a resident reports an unpleasant incident on the community's property, what is
the first action the leasing professional should take?
, Correct Answer: express concern and or sympathy for the resident
• Which method is best for maintaining an effective and reliable maintenance
team? -✓✓provide feedback adn recognition for all work performed
Question 8.
Discrimination due to disparate impact means that a policy or procedure:
Correct Answer: has different impacts on persons of certain protected classes
Question 9.
All of the following are part of an apartment community's curb appeal except the:
Correct Answer: maintenance office
Question 10.
The key to a good sales presentation is to match the prospect's wants and needs to the
community's:
Correct Answer: features adn benefits
Question 11.
Which piece of information is critical for the leasing professional to inquire about when
meeting a prospective resident?
Correct Answer: the source of the lead
Question 12.
Which is the best way for leasing professionals to learn what their community's
competing properties are offering?
Correct Answer: engage in mystery shopping at competing properties
Question 13.
An emotionally appealing sales technique typically involves connecting the features and
qualities of the apartment community with the:
Correct Answer: needs and interests of the prospective residents
Question 14.
Which aspect of an apartment community typically offers the residents the greatest
continuing value?
Correct Answer: High quality preventative maintenance services
• Which two types of impairments are generally considered disabilities? -
✓✓physical and mental
| Newest Comprehensive Questions and Answers with
Detailed Explanations | Grade A+
Question 1.
Which focus in a sales presentation is MOST likely to increase a leasing professional's
effectiveness?
Correct Answer: emotional appeal
Question 2.
What are the physical changes made to an apartment home or common area to protect
the fair housing rights of persons with disabilities?
Correct Answer: modifications
Question 3.
Who is responsible for the accuracy of data collected on a resident application?
Correct Answer: Applicant
Question 4.
Residential properties are permitted to use which screening criteria to legally
discriminate?
Correct Answer: Rental History
Question 5.
Which term best describes a situation in which a leasing professional takes prospects
through the community in a pre-planned or personalized manner to show off the office,
amenities, common areas, and/or model homes?
Correct Answer: Tour route
Question 6.
Which technique is most appropriate for limiting distractions while on the telephone with
prospective resident?
Correct Answer: position the desk chair to face the wall rather than nearby
coworkers
Question 7.
When a resident reports an unpleasant incident on the community's property, what is
the first action the leasing professional should take?
, Correct Answer: express concern and or sympathy for the resident
• Which method is best for maintaining an effective and reliable maintenance
team? -✓✓provide feedback adn recognition for all work performed
Question 8.
Discrimination due to disparate impact means that a policy or procedure:
Correct Answer: has different impacts on persons of certain protected classes
Question 9.
All of the following are part of an apartment community's curb appeal except the:
Correct Answer: maintenance office
Question 10.
The key to a good sales presentation is to match the prospect's wants and needs to the
community's:
Correct Answer: features adn benefits
Question 11.
Which piece of information is critical for the leasing professional to inquire about when
meeting a prospective resident?
Correct Answer: the source of the lead
Question 12.
Which is the best way for leasing professionals to learn what their community's
competing properties are offering?
Correct Answer: engage in mystery shopping at competing properties
Question 13.
An emotionally appealing sales technique typically involves connecting the features and
qualities of the apartment community with the:
Correct Answer: needs and interests of the prospective residents
Question 14.
Which aspect of an apartment community typically offers the residents the greatest
continuing value?
Correct Answer: High quality preventative maintenance services
• Which two types of impairments are generally considered disabilities? -
✓✓physical and mental
