CALP Exam 2027 Question and Answer | Latest Update Verified
Questions with Clear Explanations | A+ Verified
Question 1.
Which focus in a sales presentation is MOST likely to increase a leasing professional's
effectiveness?
Correct Answer: Emotional Appeal
Question 2.
What are the physical changes made to an apartment home or common area to protect
the fair housing rights of persons with disabilities
Correct Answer: Modifications
Question 3.
Who is responsible for the accuracy of data collected in a resident application?
Correct Answer: Applicant
Question 4.
Residential properties are permitted to use which screening criteria to legally
discriminate?
Correct Answer: Rental History
Question 5.
Which term BEST describes a situation in which a leasing professional takes prospects
through the community in a pre-planned or personalized manner to show off the office,
amenities, common areas, and/or model homes?
Correct Answer: Tour Route
Question 6.
Which technique is MOST appropriate for limiting distractions while on the telephone
with a prospective resident?
Correct Answer: Position the desk chair to face the wall rather than nearby
coworkers
Question 7.
When a resident reports an unpleasant incident on the community's property, what is
the FIRST action the leasing professional should take?
, Correct Answer: Express concern and/or sympathy for the resident.
• Which method is BEST for maintaining an effective and reliable maintenance
team? -✓✓Provide feedback and recognition for all work performed
Question 8.
Discrimination due to disparate impact means that a policy or procedure:
Correct Answer: Has different impacts on persons of certain protected classes
Question 9.
All of the following are part of an apartment community's curb appeal EXCEPT the:
Correct Answer: Maintenance Office
Question 10.
The key to a good sales presentation is to match the prospect's wants and needs to the
community's:
Correct Answer: Features & Benefits
Question 11.
Which piece of information is critical for the leasing professional to inquire about when
meeting a prospective resident?
Correct Answer: The source of lead
Question 12.
Which is the BEST way for leasing professionals to learn what their community's
competing properties are offering?
Correct Answer: Engage in mystery shopping at competing properties
Question 13.
An emotionally appealing sales technique typically involves connecting the features and
qualities of the apartment community with the:
Correct Answer: Needs & Interests of the prospective residents
Question 14.
Which aspect of an apartment community typically offers the residents the greatest
continuing value?
Correct Answer: High-Quality preventive maintenance services
Questions with Clear Explanations | A+ Verified
Question 1.
Which focus in a sales presentation is MOST likely to increase a leasing professional's
effectiveness?
Correct Answer: Emotional Appeal
Question 2.
What are the physical changes made to an apartment home or common area to protect
the fair housing rights of persons with disabilities
Correct Answer: Modifications
Question 3.
Who is responsible for the accuracy of data collected in a resident application?
Correct Answer: Applicant
Question 4.
Residential properties are permitted to use which screening criteria to legally
discriminate?
Correct Answer: Rental History
Question 5.
Which term BEST describes a situation in which a leasing professional takes prospects
through the community in a pre-planned or personalized manner to show off the office,
amenities, common areas, and/or model homes?
Correct Answer: Tour Route
Question 6.
Which technique is MOST appropriate for limiting distractions while on the telephone
with a prospective resident?
Correct Answer: Position the desk chair to face the wall rather than nearby
coworkers
Question 7.
When a resident reports an unpleasant incident on the community's property, what is
the FIRST action the leasing professional should take?
, Correct Answer: Express concern and/or sympathy for the resident.
• Which method is BEST for maintaining an effective and reliable maintenance
team? -✓✓Provide feedback and recognition for all work performed
Question 8.
Discrimination due to disparate impact means that a policy or procedure:
Correct Answer: Has different impacts on persons of certain protected classes
Question 9.
All of the following are part of an apartment community's curb appeal EXCEPT the:
Correct Answer: Maintenance Office
Question 10.
The key to a good sales presentation is to match the prospect's wants and needs to the
community's:
Correct Answer: Features & Benefits
Question 11.
Which piece of information is critical for the leasing professional to inquire about when
meeting a prospective resident?
Correct Answer: The source of lead
Question 12.
Which is the BEST way for leasing professionals to learn what their community's
competing properties are offering?
Correct Answer: Engage in mystery shopping at competing properties
Question 13.
An emotionally appealing sales technique typically involves connecting the features and
qualities of the apartment community with the:
Correct Answer: Needs & Interests of the prospective residents
Question 14.
Which aspect of an apartment community typically offers the residents the greatest
continuing value?
Correct Answer: High-Quality preventive maintenance services
