BA 350 SDSU EXAM 1 EXPECTED QUESTIONS WITH
VERIFIED ANSWERS
Question 1.
indivudual
ANSWER
values how you see/ perceive
Question 2.
Interpersonal
ANSWER
conflict communication
Question 3.
Group
ANSWER
working with other team members, decision making
Question 4.
Organizational
ANSWER
leadership and culture, climate, sticky issues
Question 5.
Organizational Behavior
ANSWER
the field of study that investigates the impact that individual, group, and contextual factors have on
behavior within organizations for the purpose of improving organizational effectiveness
Question 6.
Open Systems Principles
ANSWER
-organizations are living entities; they have personalities -They affect and are affected by the
external environment -all systems within and outside the organization are interrelated and must be
congruent for survival -people and relationships are primary determinants of success
1
,Question 7.
Formal Organizations
ANSWER
part that is on the surface; official, legitimate
Question 8.
Informal Organizations
ANSWER
part that is beneath surface; not always recognized (e.g., attitudes, perceptions, motivation, group
norms, etc.)
Question 9.
Hawthorne Studies
ANSWER
-created by Charles lindberg -getting attention from managers and researchers -Employees have
needs beyond $$$ -Informal groups have an influence on behavior
Question 10.
Scientific Management
ANSWER
increase the efficiency of processes to improve productivity
Question 11.
Rate Buster
ANSWER
Example: a person in class gets an A+ and everyone else is mad they did good
Question 12.
ment
ANSWER
2. organizing
3. directing
4. controlling
Question 13.
Planning
ANSWER
-strategic; organizational -functional; for the unit -operational; for the individual
2
, Question 14.
Organizing
ANSWER
-fitting the right task to the right people using the skillset -matrix organizations
Question 15.
Directing
ANSWER
-leaderships comes in -motivating others
Question 16.
Controlling
ANSWER
evaluate the performance
Question 17.
Levels of Managers
ANSWER
1. top-level
2. middle-level
3. first-level
Question 18.
Top-level managers
ANSWER
CEO, CFO, COO, etc
Question 19.
Middle-level managers
ANSWER
Director, Branch manager, etc
Question 20.
First-level managers
ANSWER
Supervisor, team leader, dept.manager, etc
3
VERIFIED ANSWERS
Question 1.
indivudual
ANSWER
values how you see/ perceive
Question 2.
Interpersonal
ANSWER
conflict communication
Question 3.
Group
ANSWER
working with other team members, decision making
Question 4.
Organizational
ANSWER
leadership and culture, climate, sticky issues
Question 5.
Organizational Behavior
ANSWER
the field of study that investigates the impact that individual, group, and contextual factors have on
behavior within organizations for the purpose of improving organizational effectiveness
Question 6.
Open Systems Principles
ANSWER
-organizations are living entities; they have personalities -They affect and are affected by the
external environment -all systems within and outside the organization are interrelated and must be
congruent for survival -people and relationships are primary determinants of success
1
,Question 7.
Formal Organizations
ANSWER
part that is on the surface; official, legitimate
Question 8.
Informal Organizations
ANSWER
part that is beneath surface; not always recognized (e.g., attitudes, perceptions, motivation, group
norms, etc.)
Question 9.
Hawthorne Studies
ANSWER
-created by Charles lindberg -getting attention from managers and researchers -Employees have
needs beyond $$$ -Informal groups have an influence on behavior
Question 10.
Scientific Management
ANSWER
increase the efficiency of processes to improve productivity
Question 11.
Rate Buster
ANSWER
Example: a person in class gets an A+ and everyone else is mad they did good
Question 12.
ment
ANSWER
2. organizing
3. directing
4. controlling
Question 13.
Planning
ANSWER
-strategic; organizational -functional; for the unit -operational; for the individual
2
, Question 14.
Organizing
ANSWER
-fitting the right task to the right people using the skillset -matrix organizations
Question 15.
Directing
ANSWER
-leaderships comes in -motivating others
Question 16.
Controlling
ANSWER
evaluate the performance
Question 17.
Levels of Managers
ANSWER
1. top-level
2. middle-level
3. first-level
Question 18.
Top-level managers
ANSWER
CEO, CFO, COO, etc
Question 19.
Middle-level managers
ANSWER
Director, Branch manager, etc
Question 20.
First-level managers
ANSWER
Supervisor, team leader, dept.manager, etc
3
