BA 350- EXAM 1 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question 1.
OB Levels
ANSWER
individual, interpersonal, group, organizational ex. - individual: high stress, demands - interpersonal:
bad relationships - group: irresponsible coworkers - organizational: politics, poor management,
stressful environment, demands of the job.
* OB is more about the back of house.
Question 2.
What is OB?
ANSWER
the field of study that investigates the impact that individual, group and contextual factors have on
behavior within organizations for the purpose of improving organizational effectiveness.
Question 3.
Open Systems Framework
ANSWER
the OSM is based on open systems theory, which perceives organizations as units that interact with
their external environment rather than being closed & independent units.
Question 4.
Open Systems Principles
ANSWER
- organizations are living entities; they have personalities. - they affect & are affected by the external
organization. - all systems within & outside the organization are interrelated & must be congruent for
survival - people & relationships are primary determinants of success.
Question 5.
formal organizations
ANSWER
part that is on the surface; official, legitimate
1
, Question 6.
informal organizations
ANSWER
part that is beneath the surface; not always recognized (ex. attitudes, perceptions, motivation, group
norms, etc.)
Question 7.
Hawthorne Studies
ANSWER
scientific management: increase efficiency of processes to improve productivity. - hawthorne effect -
employees have needs beyond $$$ - informal groups have influence on behavior ("rate buster") ex.
raising the curve when a student gets a perfect score!
Question 8.
management
ANSWER
is the process of influencing behavior in organizations such that common purposes are identified,
worked toward, & achieved. *PODC- planning, organizing, directing, controlling
Question 9.
planning
ANSWER
selecting goals & ways to attain them 1st: strategic 2nd: functional 3rd: operational
Question 10.
organizing
ANSWER
assigning responsibility for task accomplishment
Question 11.
directing
ANSWER
using influence to motivate employees *communicating, motivating, inspiring
Question 12.
controlling
ANSWER
monitoring activities & making corrections *evaluating, performing @ set goals
2
CORRECT ANSWERS
Question 1.
OB Levels
ANSWER
individual, interpersonal, group, organizational ex. - individual: high stress, demands - interpersonal:
bad relationships - group: irresponsible coworkers - organizational: politics, poor management,
stressful environment, demands of the job.
* OB is more about the back of house.
Question 2.
What is OB?
ANSWER
the field of study that investigates the impact that individual, group and contextual factors have on
behavior within organizations for the purpose of improving organizational effectiveness.
Question 3.
Open Systems Framework
ANSWER
the OSM is based on open systems theory, which perceives organizations as units that interact with
their external environment rather than being closed & independent units.
Question 4.
Open Systems Principles
ANSWER
- organizations are living entities; they have personalities. - they affect & are affected by the external
organization. - all systems within & outside the organization are interrelated & must be congruent for
survival - people & relationships are primary determinants of success.
Question 5.
formal organizations
ANSWER
part that is on the surface; official, legitimate
1
, Question 6.
informal organizations
ANSWER
part that is beneath the surface; not always recognized (ex. attitudes, perceptions, motivation, group
norms, etc.)
Question 7.
Hawthorne Studies
ANSWER
scientific management: increase efficiency of processes to improve productivity. - hawthorne effect -
employees have needs beyond $$$ - informal groups have influence on behavior ("rate buster") ex.
raising the curve when a student gets a perfect score!
Question 8.
management
ANSWER
is the process of influencing behavior in organizations such that common purposes are identified,
worked toward, & achieved. *PODC- planning, organizing, directing, controlling
Question 9.
planning
ANSWER
selecting goals & ways to attain them 1st: strategic 2nd: functional 3rd: operational
Question 10.
organizing
ANSWER
assigning responsibility for task accomplishment
Question 11.
directing
ANSWER
using influence to motivate employees *communicating, motivating, inspiring
Question 12.
controlling
ANSWER
monitoring activities & making corrections *evaluating, performing @ set goals
2
