OBHR 330 Chapter 2 Review Questions with Correct Answers
(Grade A+)
Question 1: The first category of job performance behaviors that focuses on a set of tasks, duties, and
responsibilities an employee must engage in to fulfill job requirements.
Answer: task performance
Question 2: responses to tasks completed in a routine or normal way
Answer: routine task performance
Question 3: responses to tasks that are novel or unanticipated
Answer: adaptive task performance
Question 4: degree to which individuals create novel or useful ideas or outcomes
Answer: creative task performance
Question 5: the process of studying jobs to gather, analyze, synthesize and report information about job
responsibilities and requirements and the conditions under which work is performed
Answer: job analysis
Question 6: The first step of job analysis is:
Answer: generating a list of activities involved in the job
Question 7: The second step of job analysis is:
Answer: the rating of each activity by subject matter experts
Question 8: The third step of job analysis is:
Answer: taking the highly rated activities and using them to define task performance for this specific job
Question 9: What are the four components of job analysis?
Answer: job description, job specification, job evaluation, and performance criteria
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, Question 10: The second category in job performance behaviors that focuses on the contributions that
employees make to the overall welfare of the organization that go beyond their required job duties is:
Answer: citizenship behavior
Question 11: The two categories of citizenship behaviors are:
Answer: interpersonal citizenship behavior and organizational citizenship behavior
Question 12: Helping, courtesy, and sportsmanship are all associated with:
Answer: interpersonal citizenship behavior
Question 13: Voice, civic virtue, and boosterism are all associated with:
Answer: organizational citizenship behavior
Question 14: The third category of job performance behaviors that focuses on employee behaviors that
intentionally hinder organizational goal accomplishment is:
Answer: counterproductive behaviors
Question 15: The two dimensions of counterproductive behaviors are:
Answer: target and severity
Question 16: A form of counterproductive behavior that reduces the efficiency of work output is called:
Answer: production deviance
Question 17: A form of counterproductive behavior that harms assets and possessions is called:
Answer: property deviance
Question 18: A form of counterproductive behavior that disadvantages other individuals is called:
Answer: political deviance
Question 19: A form of counterproductive behavior that involves hostile actions towards others is
called:
Answer: personal aggression
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(Grade A+)
Question 1: The first category of job performance behaviors that focuses on a set of tasks, duties, and
responsibilities an employee must engage in to fulfill job requirements.
Answer: task performance
Question 2: responses to tasks completed in a routine or normal way
Answer: routine task performance
Question 3: responses to tasks that are novel or unanticipated
Answer: adaptive task performance
Question 4: degree to which individuals create novel or useful ideas or outcomes
Answer: creative task performance
Question 5: the process of studying jobs to gather, analyze, synthesize and report information about job
responsibilities and requirements and the conditions under which work is performed
Answer: job analysis
Question 6: The first step of job analysis is:
Answer: generating a list of activities involved in the job
Question 7: The second step of job analysis is:
Answer: the rating of each activity by subject matter experts
Question 8: The third step of job analysis is:
Answer: taking the highly rated activities and using them to define task performance for this specific job
Question 9: What are the four components of job analysis?
Answer: job description, job specification, job evaluation, and performance criteria
Page 1
, Question 10: The second category in job performance behaviors that focuses on the contributions that
employees make to the overall welfare of the organization that go beyond their required job duties is:
Answer: citizenship behavior
Question 11: The two categories of citizenship behaviors are:
Answer: interpersonal citizenship behavior and organizational citizenship behavior
Question 12: Helping, courtesy, and sportsmanship are all associated with:
Answer: interpersonal citizenship behavior
Question 13: Voice, civic virtue, and boosterism are all associated with:
Answer: organizational citizenship behavior
Question 14: The third category of job performance behaviors that focuses on employee behaviors that
intentionally hinder organizational goal accomplishment is:
Answer: counterproductive behaviors
Question 15: The two dimensions of counterproductive behaviors are:
Answer: target and severity
Question 16: A form of counterproductive behavior that reduces the efficiency of work output is called:
Answer: production deviance
Question 17: A form of counterproductive behavior that harms assets and possessions is called:
Answer: property deviance
Question 18: A form of counterproductive behavior that disadvantages other individuals is called:
Answer: political deviance
Question 19: A form of counterproductive behavior that involves hostile actions towards others is
called:
Answer: personal aggression
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