Alaska Airlines Exam 1 A+ | UPDATED ACTUAL Exam Questions
and CORRECT Answers
Question 1.
Premium Service
Correct Answer: "It's not WHAT we serve, but HOW we serve" Providing extra
attention to detail
Question 2.
First Class
Correct Answer: Extra leg room, personalized service, free drinks and meals,
dedicated FA to f/c.
Question 3.
Premium Class
Correct Answer: 4" more leg room than main cabin, early boarding option, free
drinks, option to buy food
Question 4.
Main cabin
Correct Answer: Leather seats, UBS and charger, option to buy food and
drinks, snacks and free non-alcoholic drink.
Question 5.
Guest inflight amenities
Correct Answer: Free 800+ movies and TV, usb and outlet, stream browse and
chat (tmobile), option to buy wifi for $8.00, inflight meal selections
Question 6.
All Flight Attendant duties
Correct Answer: - Offer warm and welcoming atmosphere - follow service
standards according to OSH (onboard service handbook) - Careful and
attentive to Galley space management - Prepare/clean galley for new crew -
respectful of shared supplies - provide service to all guests and answer all call
buttons
Question 7.
A - FA
, Correct Answer: - Resp. for first class cabin and f/c service. - lighting,
announcements, and music
Question 8.
B - FA
Correct Answer: - Resp. for main cabin meal service (food cart) - Assist A FA in
f/c if 3 person crew - inventory galley and organize food cart
• C - FA -✓✓- Resp. for m/c beverage cart set up and beverage service
Question 9.
D - FA
Correct Answer: - work with C FA on m/c beverage cart - positioned at front
end of m/c beverage cart - assist FA A in f/c if needed
Question 10.
What type of aircraft does Alaska use?
Correct Answer: Mainline fleet is comprised of Boeing 737
Question 11.
Boeing 737 - 700
Correct Answer: Smallest Aircraft
Question 12.
Boeing 737-700 (Freighter)
Correct Answer: A fleet of 3 737-700 that have been converted to an all
freighter configuration which FA's do not work on
Question 13.
Boeing 737-800
Correct Answer: Make up a sizable portion of aircrafts. - wifi, seat back power
Question 14.
Boeing 737-900/900ER
Correct Answer: Similar to 800s, but they are longer with more seats
Question 15.
Boeing 737-9MAX
and CORRECT Answers
Question 1.
Premium Service
Correct Answer: "It's not WHAT we serve, but HOW we serve" Providing extra
attention to detail
Question 2.
First Class
Correct Answer: Extra leg room, personalized service, free drinks and meals,
dedicated FA to f/c.
Question 3.
Premium Class
Correct Answer: 4" more leg room than main cabin, early boarding option, free
drinks, option to buy food
Question 4.
Main cabin
Correct Answer: Leather seats, UBS and charger, option to buy food and
drinks, snacks and free non-alcoholic drink.
Question 5.
Guest inflight amenities
Correct Answer: Free 800+ movies and TV, usb and outlet, stream browse and
chat (tmobile), option to buy wifi for $8.00, inflight meal selections
Question 6.
All Flight Attendant duties
Correct Answer: - Offer warm and welcoming atmosphere - follow service
standards according to OSH (onboard service handbook) - Careful and
attentive to Galley space management - Prepare/clean galley for new crew -
respectful of shared supplies - provide service to all guests and answer all call
buttons
Question 7.
A - FA
, Correct Answer: - Resp. for first class cabin and f/c service. - lighting,
announcements, and music
Question 8.
B - FA
Correct Answer: - Resp. for main cabin meal service (food cart) - Assist A FA in
f/c if 3 person crew - inventory galley and organize food cart
• C - FA -✓✓- Resp. for m/c beverage cart set up and beverage service
Question 9.
D - FA
Correct Answer: - work with C FA on m/c beverage cart - positioned at front
end of m/c beverage cart - assist FA A in f/c if needed
Question 10.
What type of aircraft does Alaska use?
Correct Answer: Mainline fleet is comprised of Boeing 737
Question 11.
Boeing 737 - 700
Correct Answer: Smallest Aircraft
Question 12.
Boeing 737-700 (Freighter)
Correct Answer: A fleet of 3 737-700 that have been converted to an all
freighter configuration which FA's do not work on
Question 13.
Boeing 737-800
Correct Answer: Make up a sizable portion of aircrafts. - wifi, seat back power
Question 14.
Boeing 737-900/900ER
Correct Answer: Similar to 800s, but they are longer with more seats
Question 15.
Boeing 737-9MAX
