HEALTH MANAGEMENT &
ADMINISTRATION EXAM 1: PRACTICE
QUESTIONS & ANSWERS | COMPLETE
HEALTH MANAGEMENT STUDY GUIDE,
EXAM PREP & REVIEW
| GRADED A+ | GUARANTEED SUCCESS
Updated Questions and Answers
100% Verified Exam Prep
,First-line supervisor A member of the management team who directly oversees operative or non-
management employees.
Management The process of getting things done through people.
Manager A general or specific title for a member of the management team.
Middle manager A manager positioned between first-line supervisors and top executive leadership.
Five basic management functions Planning, organizing, directing, controlling, and coordinating.
Planning Deciding in advance what should be accomplished and how it will be accomplished.
Organizing Arranging resources and relationships so that plans can be carried out.
Directing Guiding employees in accomplishing the work of the department.
Controlling Following up on performance and correcting deviations from the plan.
Coordinating Synchronizing people and activities so they work smoothly together.
Planning activities for supervisors Developing budgets, establishing goals, planning new methods, and continuing
education.
Organizing activities for supervisors Developing position descriptions, arranging equipment, organizing workstations, and
planning storage areas.
Directing activities for supervisors Hiring, orientation, scheduling, assigning work, training, coaching, and resolving
grievances.
Controlling activities for supervisors Applying policies, monitoring performance standards, conducting appraisals, and
monitoring quality, safety, and costs.
Important supervisory skills Communication, employee motivation, problem solving, decision making, delegation,
time management, and career development.
, Characteristics of an effective supervisor Self-confidence, respect, flexibility, resilience, creativity, good humor, energy, and
customer awareness.
Major shift when becoming a supervisor Moving from personally doing the work to accomplishing work through other people.
Leading versus doing The supervisor must enable employees to perform rather than trying to personally
perform all work.
Supervising former peers Can be difficult because former coworkers may now be subordinates accountable to the
new supervisor.
Supervisor peer networks Other supervisors provide an important network for information, coordination, advice,
and support.
Managing upward Developing an effective working relationship with your own manager while managing
employees below you.
Technical skill vs. supervision Technical skill alone does not make a good supervisor; supervision requires leadership
and management skills.
Common supervisory popularity mistake Trying to be liked rather than respected.
Supervisor as a bottleneck Occurs when work and decisions become unnecessarily dependent on the supervisor,
slowing the department down.
Starting successfully as a new supervisor Learn expectations, build relationships, listen, keep employees informed, ask for help,
and model ethical behavior.
Managed care definition A system that has shifted healthcare providers toward operating with less money while
shaping patient access.
External healthcare customers Patients, families, visitors, referring physicians, physicians' offices, blood donors, and
third-party payers.
Internal healthcare customers Nurses, staff physicians, other professionals, students, trainees, employees, departments,
and committees.
ADMINISTRATION EXAM 1: PRACTICE
QUESTIONS & ANSWERS | COMPLETE
HEALTH MANAGEMENT STUDY GUIDE,
EXAM PREP & REVIEW
| GRADED A+ | GUARANTEED SUCCESS
Updated Questions and Answers
100% Verified Exam Prep
,First-line supervisor A member of the management team who directly oversees operative or non-
management employees.
Management The process of getting things done through people.
Manager A general or specific title for a member of the management team.
Middle manager A manager positioned between first-line supervisors and top executive leadership.
Five basic management functions Planning, organizing, directing, controlling, and coordinating.
Planning Deciding in advance what should be accomplished and how it will be accomplished.
Organizing Arranging resources and relationships so that plans can be carried out.
Directing Guiding employees in accomplishing the work of the department.
Controlling Following up on performance and correcting deviations from the plan.
Coordinating Synchronizing people and activities so they work smoothly together.
Planning activities for supervisors Developing budgets, establishing goals, planning new methods, and continuing
education.
Organizing activities for supervisors Developing position descriptions, arranging equipment, organizing workstations, and
planning storage areas.
Directing activities for supervisors Hiring, orientation, scheduling, assigning work, training, coaching, and resolving
grievances.
Controlling activities for supervisors Applying policies, monitoring performance standards, conducting appraisals, and
monitoring quality, safety, and costs.
Important supervisory skills Communication, employee motivation, problem solving, decision making, delegation,
time management, and career development.
, Characteristics of an effective supervisor Self-confidence, respect, flexibility, resilience, creativity, good humor, energy, and
customer awareness.
Major shift when becoming a supervisor Moving from personally doing the work to accomplishing work through other people.
Leading versus doing The supervisor must enable employees to perform rather than trying to personally
perform all work.
Supervising former peers Can be difficult because former coworkers may now be subordinates accountable to the
new supervisor.
Supervisor peer networks Other supervisors provide an important network for information, coordination, advice,
and support.
Managing upward Developing an effective working relationship with your own manager while managing
employees below you.
Technical skill vs. supervision Technical skill alone does not make a good supervisor; supervision requires leadership
and management skills.
Common supervisory popularity mistake Trying to be liked rather than respected.
Supervisor as a bottleneck Occurs when work and decisions become unnecessarily dependent on the supervisor,
slowing the department down.
Starting successfully as a new supervisor Learn expectations, build relationships, listen, keep employees informed, ask for help,
and model ethical behavior.
Managed care definition A system that has shifted healthcare providers toward operating with less money while
shaping patient access.
External healthcare customers Patients, families, visitors, referring physicians, physicians' offices, blood donors, and
third-party payers.
Internal healthcare customers Nurses, staff physicians, other professionals, students, trainees, employees, departments,
and committees.
