NHS 111 EXAM 2: 100% EXPERT VERIFIED STUDY GUIDE
REAL TESTING 2026|2027 QUESTIONS DETAILED
ANSWERS AND INSTRUCTOR NOTE FOR A+
GUARANTEED PASS
What 2 factors would you need to establish if someone said, Iv hurt my back - Answers -Is it an
injury and is so was it within 7 days to help identify if it is an injury or illness
Why is someone who has injured themselves asked weather they had unusual symptoms or felt
unwell before the injury ? - Answers -Because an illness could have lead to the injury and the
illness which caused the injury could be more serious
What are the 4 in-house dispositions in order of highest priority first - Answers -Speak to a
clinician immediately
Speak to a clinician within 30 minutes
Speak to a clinician within 2 hours
Speak to a clinician from our service for home management advice
What is the purpose of the disposition for persistent or recurrent symptoms get in touch with a
local service within 3 working days - Answers -If the symptoms get more or re-occur they should
follow this disposition
Why is worsening advice so important - Answers -Worsening advice is so important because it
tells the caller what to do if there condition gets worse
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, What is the purpose of other symptoms - Answers -If there isn't a pathway for the callers
symptoms other symptoms will be used
What is a complex call? - Answers -Any call that isn't straight forward and the health advisor is
working beyond there knowledge
What patients have a particular course of action? - Answers -Patients with chronic conditions
e.g cancer, chronic illness, diabetes or people who have been discharged from hospital
If a caller is reluctant to accept a disposition- what should you do ? - Answers -Check call report
and make sure you get everything right
Why do we assess injury's older than 7 days as an illness - Answers -Account for any
complicated symptoms from the injury rather than the injury itself
If a caller provides additional information during a call what action should you take ? - Answers -
Fine the question and change the answer, CHECK AND CHANGE
2|Page
REAL TESTING 2026|2027 QUESTIONS DETAILED
ANSWERS AND INSTRUCTOR NOTE FOR A+
GUARANTEED PASS
What 2 factors would you need to establish if someone said, Iv hurt my back - Answers -Is it an
injury and is so was it within 7 days to help identify if it is an injury or illness
Why is someone who has injured themselves asked weather they had unusual symptoms or felt
unwell before the injury ? - Answers -Because an illness could have lead to the injury and the
illness which caused the injury could be more serious
What are the 4 in-house dispositions in order of highest priority first - Answers -Speak to a
clinician immediately
Speak to a clinician within 30 minutes
Speak to a clinician within 2 hours
Speak to a clinician from our service for home management advice
What is the purpose of the disposition for persistent or recurrent symptoms get in touch with a
local service within 3 working days - Answers -If the symptoms get more or re-occur they should
follow this disposition
Why is worsening advice so important - Answers -Worsening advice is so important because it
tells the caller what to do if there condition gets worse
1|Page
, What is the purpose of other symptoms - Answers -If there isn't a pathway for the callers
symptoms other symptoms will be used
What is a complex call? - Answers -Any call that isn't straight forward and the health advisor is
working beyond there knowledge
What patients have a particular course of action? - Answers -Patients with chronic conditions
e.g cancer, chronic illness, diabetes or people who have been discharged from hospital
If a caller is reluctant to accept a disposition- what should you do ? - Answers -Check call report
and make sure you get everything right
Why do we assess injury's older than 7 days as an illness - Answers -Account for any
complicated symptoms from the injury rather than the injury itself
If a caller provides additional information during a call what action should you take ? - Answers -
Fine the question and change the answer, CHECK AND CHANGE
2|Page
