U HAUL EHS 138A CT COMPLETE TEST PAPER
WITH CORRECT ANSWERS
◉ Your caller states they have a Patriot Truck with a dead battery.
How should you assist the customer?
Answer: Refer the customer to U-Haul Roadside Assistance for
further assistance.
◉ Your caller states they have a small business and are inquiring
about advertising solutions. How should you assist the customer?
Answer: Refer the customer to Patriot Truck Leasing at 1-877-844-
7446
◉ Your customer needs to keep their dispatched one-way rental for
two additional days. What is the correct course of action?
Answer: Refer the customer to the destination Scheduling Office
◉ If a file is assigned to a U-Haul Dealer, which personnel should be
emailed when a customer disputes a resolution (Select all that
apply)
Answer: Area Field Manager/ Marketing Company President
, ◉ For which reasons would a dispatched intown rental NOT be
extended (Select all that apply)
Answer: "Do Not Extend rental" message
Equipment recovery was notified
Equipment was reported stolen
a police report was filed
certified demand letter was requested, approved, or sent
◉ What do the terms "not covered" or "not assigned" mean as it
relates to the Equipment Scheduling Log?
Answer: Traffic still has to find a pick up location for the customer
◉ Your one-way customer has been assigned to drop off at entity
number 837054. the customer is requesting to drop off at another
location across town. What is the correct course of action?
Answer: Refer the customer to the destination Traffic Office for
assistance
◉ You may use the "Cost of Additional Days - One Way Move" section
of the Customer Service WIKI to answer the following question: Your
customer will be keeping their one way 6x12 Enclosed Trailer two
additional days. What will be their total additional coverage cost?
Answer: $16.00
WITH CORRECT ANSWERS
◉ Your caller states they have a Patriot Truck with a dead battery.
How should you assist the customer?
Answer: Refer the customer to U-Haul Roadside Assistance for
further assistance.
◉ Your caller states they have a small business and are inquiring
about advertising solutions. How should you assist the customer?
Answer: Refer the customer to Patriot Truck Leasing at 1-877-844-
7446
◉ Your customer needs to keep their dispatched one-way rental for
two additional days. What is the correct course of action?
Answer: Refer the customer to the destination Scheduling Office
◉ If a file is assigned to a U-Haul Dealer, which personnel should be
emailed when a customer disputes a resolution (Select all that
apply)
Answer: Area Field Manager/ Marketing Company President
, ◉ For which reasons would a dispatched intown rental NOT be
extended (Select all that apply)
Answer: "Do Not Extend rental" message
Equipment recovery was notified
Equipment was reported stolen
a police report was filed
certified demand letter was requested, approved, or sent
◉ What do the terms "not covered" or "not assigned" mean as it
relates to the Equipment Scheduling Log?
Answer: Traffic still has to find a pick up location for the customer
◉ Your one-way customer has been assigned to drop off at entity
number 837054. the customer is requesting to drop off at another
location across town. What is the correct course of action?
Answer: Refer the customer to the destination Traffic Office for
assistance
◉ You may use the "Cost of Additional Days - One Way Move" section
of the Customer Service WIKI to answer the following question: Your
customer will be keeping their one way 6x12 Enclosed Trailer two
additional days. What will be their total additional coverage cost?
Answer: $16.00
