Icrm Cra Crm Actual Exam Solved Questions Complete Study Guide

ICRM CRA CRM ACTUAL EXAM SOLVED
QUESTIONS COMPLETE STUDY GUIDE

●● Acquisitions
Answer: Purchasing another company to expand operations or market
share


●● Advisory committee
Answer: Group providing expert guidance and recommendations to
management


●● Assessment
Answer: Process of evaluating conditions, capabilities, or performance


●● Audit Process
Answer: Systematic examination of records, procedures, or systems


●● Audits
Answer: Formal inspections of organizational activities, records, or
finances


●● Benchmarking

,Answer: Comparing processes and performance metrics to industry best
practices


●● BPM
Answer: Business Process Management - systematic approach to
improving an organization's workflows


●● BPM Life cycle
Answer: The phases of BPM: design, model, execute, monitor, and
optimize


●● Brainstorming
Answer: Group creativity technique for generating ideas without
criticism


●● Budgeting
Answer: Process of creating a plan to allocate financial resources


●● Building
Answer: In RIM context, developing and constructing information
management programs


●● Business Ethics

, Answer: Application of ethical principles to business activities


●● Business Process Reengineering
Answer: Radical redesign of core business processes to achieve dramatic
improvements


●● Cash flow management
Answer: Monitoring and controlling the inflow and outflow of cash


●● Centralization
Answer: Concentration of decision-making authority at top management
levels


●● Change management
Answer: Structured approach to transitioning individuals and
organizations to a desired future state


●● Code of Ethics
Answer: Formal document outlining ethical principles and expected
behaviors


●● Communication
Answer: Exchange of information between individuals or groups