TICO UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS COMPREHENSIVE
STUDY GUIDE
●● TICO works with consumers to ensure that
a. they are aware of their rights under the Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents
Answer: a. they are aware of their rights under the Travel Industry Act,
2002
●● TICO enhances industry professionalism in many ways,
including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers
Answer: b. maintaining an informative and up-to-date website
●● The registration and inspection of travel businesses in
Ontario is conducted by
,a. the federal government
b. International Air Transport Association (IATA)
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO)
Answer: d. the Travel Industry Council of Ontario (TICO)
●● The Travel Industry Act, 2002 defines travel agent as
a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and
wholesalers
d. a person who conducts sightseeing tours
Answer: b. a person who sells travel services provided by another person
●● The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in
Canada
b. Manitoba consumers who purchase travel from an Ontario travel
agency
c. Manitoba consumers who purchase from a local agency that has a
branch agency in Ontario
d. Ontario consumers who travel exclusively in Ontario
, Answer: b. Manitoba consumers who purchase travel from an Ontario
travel agency
●● In cases where the Registrar issues a false advertising order
because a registrant's advertising violates the Act, when does the order
take effect?
a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued
Answer: b. immediately
●● ABC agency is promoting a resort on its website. It has
included an artist's drawing of the resort as part of the representation.
Would TICO approve of this?
a. no, because only photographs may be used in a
representation
b. yes, as long as the representation states that the drawing is fairly
accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states
that the drawing is not a photograph
Answer: d. yes, as long as the drawing is accurate and the representation
states that the drawing is not a photograph
CORRECT ANSWERS COMPREHENSIVE
STUDY GUIDE
●● TICO works with consumers to ensure that
a. they are aware of their rights under the Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents
Answer: a. they are aware of their rights under the Travel Industry Act,
2002
●● TICO enhances industry professionalism in many ways,
including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers
Answer: b. maintaining an informative and up-to-date website
●● The registration and inspection of travel businesses in
Ontario is conducted by
,a. the federal government
b. International Air Transport Association (IATA)
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO)
Answer: d. the Travel Industry Council of Ontario (TICO)
●● The Travel Industry Act, 2002 defines travel agent as
a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and
wholesalers
d. a person who conducts sightseeing tours
Answer: b. a person who sells travel services provided by another person
●● The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in
Canada
b. Manitoba consumers who purchase travel from an Ontario travel
agency
c. Manitoba consumers who purchase from a local agency that has a
branch agency in Ontario
d. Ontario consumers who travel exclusively in Ontario
, Answer: b. Manitoba consumers who purchase travel from an Ontario
travel agency
●● In cases where the Registrar issues a false advertising order
because a registrant's advertising violates the Act, when does the order
take effect?
a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued
Answer: b. immediately
●● ABC agency is promoting a resort on its website. It has
included an artist's drawing of the resort as part of the representation.
Would TICO approve of this?
a. no, because only photographs may be used in a
representation
b. yes, as long as the representation states that the drawing is fairly
accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states
that the drawing is not a photograph
Answer: d. yes, as long as the drawing is accurate and the representation
states that the drawing is not a photograph
