HSCO EXAM 1 UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
◉ What is the difference between empathy and sympany
Answer: empathy: you can feel their pain
sympathy:"Im sorry" "Sorry to inform you"
having compassion for the patient
◉ Explain whose responsibility it is to understand a message
given, the sender or the receiver?
Answer: both
◉ You need to explain to a patient how to take oral Tylenol
Answer: 1.
◉ What is a close ended question?
Answer: a question that can be answered with a "yes " "no"
◉ What are open-ended questions?
,Answer: Cannot be answered with a simple yes or no. Requires a
more complete response ans are for patients to provide more
detail.
◉ What is a leading question?
Answer: all or part of the answer is included in the wording of the
questions
◉ Leading question
Answer: "Would you describe the pain as sharp, dull, throbbing or
aching?
◉ Open ended question
Answer: "How did you fall"
"Why do you think you are feeling sad"
◉ What are Probing questions
Answer: are requests for additional information or clarification.
-they can be used to lead patients to more fully discuss their
symptoms
◉ Probing questions
Answer: "When is it the most severe?"
"Can you tell me more about when you get these headaches?"
, ◉ Closed ended question
Answer: "What is your date if birth"
"Are you taking any medications"
◉ Is humor used in health care setting?" Explain
Answer: You dont use humor, or use it with care
◉ Explain the use of non-verbal, body language, facial expression
and the use of touch in communication
Answer: non verbal- one that you can read with the body
ex: smiling, eye contact, tone of voice
◉ touch in communication
Answer: can be different depending on culture
always say or have permission when you are going to touch
-when administering an injection HCW should inform the patient
of its purpose, where it will be given etc
◉ Describe a good physical environment, in a clinical setting,
when talking to a patient about a private matter involving their
health
Answer: get everybody else out of the room, temperature, is the
light on
QUESTIONS AND CORRECT ANSWERS
◉ What is the difference between empathy and sympany
Answer: empathy: you can feel their pain
sympathy:"Im sorry" "Sorry to inform you"
having compassion for the patient
◉ Explain whose responsibility it is to understand a message
given, the sender or the receiver?
Answer: both
◉ You need to explain to a patient how to take oral Tylenol
Answer: 1.
◉ What is a close ended question?
Answer: a question that can be answered with a "yes " "no"
◉ What are open-ended questions?
,Answer: Cannot be answered with a simple yes or no. Requires a
more complete response ans are for patients to provide more
detail.
◉ What is a leading question?
Answer: all or part of the answer is included in the wording of the
questions
◉ Leading question
Answer: "Would you describe the pain as sharp, dull, throbbing or
aching?
◉ Open ended question
Answer: "How did you fall"
"Why do you think you are feeling sad"
◉ What are Probing questions
Answer: are requests for additional information or clarification.
-they can be used to lead patients to more fully discuss their
symptoms
◉ Probing questions
Answer: "When is it the most severe?"
"Can you tell me more about when you get these headaches?"
, ◉ Closed ended question
Answer: "What is your date if birth"
"Are you taking any medications"
◉ Is humor used in health care setting?" Explain
Answer: You dont use humor, or use it with care
◉ Explain the use of non-verbal, body language, facial expression
and the use of touch in communication
Answer: non verbal- one that you can read with the body
ex: smiling, eye contact, tone of voice
◉ touch in communication
Answer: can be different depending on culture
always say or have permission when you are going to touch
-when administering an injection HCW should inform the patient
of its purpose, where it will be given etc
◉ Describe a good physical environment, in a clinical setting,
when talking to a patient about a private matter involving their
health
Answer: get everybody else out of the room, temperature, is the
light on
