TCI WRITTEN TEST EXAMINATION
COMPLETE QUESTIONS AND SOLUTIONS
◉ Goals of Crisis Intervention
Answer: Short term: support--provide immediate emotional and
environmental support to reduce stress and risk and increase
child's sense of safety
Long term: teach--help children learn and practice ways to
regulate their emotions and behaviors
◉ Recovery phase outcomes
Answer: 1. Higher: children learn to recognize their triggers,
physiological response; fresh perspective and learning outcomes
2. No change: no change in perception of adults, same trigger will
lead to same outcomes next time
3. Lower: child is emotionally or physically harmed, re-
traumatized
◉ Four questions we ask ourselves in a crisis situation
Answer: 1. What am I feeling now?
2. What does this child feel, expect, want, need?
3. How is the environment affecting the situation (setting
conditions/therapeutic milieu)
4. How do I best respond?
, ◉ Active listening: nonverbal techniques
Answer: 1. silence
2. facial expression
3. eye contact
4. tone of voice
◉ Active listening: encouraging and eliciting techniques
Answer: 1. minimal encouragements
2. door openers
3. closed questions
4. open questions
◉ Purposes of active listening
Answer: 1. helps children express their thoughts and feelings
2. reduces defensiveness and opposition
3. promotes change
4. communicates we understand and have a desire to help
5. helps children learn to self-soothe as we model ways to respond
(co-regulation)
6. helps children "talk out rather than act out"
◉ Active listening: understanding responses
Answer: 1. reflective responses
2. empathic responses
COMPLETE QUESTIONS AND SOLUTIONS
◉ Goals of Crisis Intervention
Answer: Short term: support--provide immediate emotional and
environmental support to reduce stress and risk and increase
child's sense of safety
Long term: teach--help children learn and practice ways to
regulate their emotions and behaviors
◉ Recovery phase outcomes
Answer: 1. Higher: children learn to recognize their triggers,
physiological response; fresh perspective and learning outcomes
2. No change: no change in perception of adults, same trigger will
lead to same outcomes next time
3. Lower: child is emotionally or physically harmed, re-
traumatized
◉ Four questions we ask ourselves in a crisis situation
Answer: 1. What am I feeling now?
2. What does this child feel, expect, want, need?
3. How is the environment affecting the situation (setting
conditions/therapeutic milieu)
4. How do I best respond?
, ◉ Active listening: nonverbal techniques
Answer: 1. silence
2. facial expression
3. eye contact
4. tone of voice
◉ Active listening: encouraging and eliciting techniques
Answer: 1. minimal encouragements
2. door openers
3. closed questions
4. open questions
◉ Purposes of active listening
Answer: 1. helps children express their thoughts and feelings
2. reduces defensiveness and opposition
3. promotes change
4. communicates we understand and have a desire to help
5. helps children learn to self-soothe as we model ways to respond
(co-regulation)
6. helps children "talk out rather than act out"
◉ Active listening: understanding responses
Answer: 1. reflective responses
2. empathic responses
