TICO EXAM [2026] | UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS | A+ VERIFIED ANSWERS
|
• TICO is funded by:
a. the Ontario government
b. consumers
c. Ontario registrants
d. the Canadian travel industry -✓✓ANSWER: c. Ontario registrants
• TICO works with consumers to ensure that
a. they are aware of their rights under Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents -✓✓ANSWER: a. they
are aware of their rights under Travel Industry Act, 2002
• TICO enhances industry professionalism in many ways, including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers -✓✓ANSWER: b. maintaining an informative and
up-to-date website
• The registration and inspection of travel businesses in Ontario is conducted by
a. the federal government
,b. International Air Transport Association (IATA)
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO) -✓✓ANSWER: d. the Travel
Industry Council of Ontario (TICO)
• The Travel Industry Act, 2002 defines travel agent as
a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and wholesalers
d. a person who conducts sightseeing tours -✓✓ANSWER: b. a person who sells
travel services provided by another person
• The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in Canada
b. Manitoba consumers who purchase travel from an Ontario travel agency
c. Manitoba consumers who purchase from a local agency that has a branch
agency in Ontario
d. Ontario consumers who travel exclusively in Ontario -✓✓ANSWER: b. Manitoba
consumers who purchase travel from an Ontario travel agency
• In cases where the Registrar issues a false advertising order because a
registrant's advertising violates the Act, when does the order take effect?
a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued -✓✓ANSWER: b. immediately
,• ABC agency is promoting a resort on its website. It has included an artist's
drawing of the resort as part of the representation. Would TICO approve of this?
a. no, because only photographs may be used in a representation
b. yes, as long as the representation states that the drawing is fairly accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states that the
drawing is not a photograph -✓✓ANSWER: d. yes, as long as the drawing is
accurate and the representation states that the drawing is not a photograph
• When a travel agent publishes a price in a tour brochure or similar
representation, Ontario Regulation 26/05 demands that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST -✓✓ANSWER: d. All taxes except PST, GST
and HST
• The statement included on the customer's invoice says that price increases are
permitted. The customer will have to pay more if the price is increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full -✓✓ANSWER: b. 5% before the
customer has paid in full
, • Joe Smith purchases travel services from ABC agency, which includes a
scheduled flight. Joe may be entitled to a full immediate refund or comparable
alternative travel services if the scheduled flight is delayed by
a. 12 hours
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations -✓✓ANSWER: c. 25 hours
• Whose responsibility is it to check that a client's accommodation is going to be
in the same condition as when it was described to the client at the time of
purchase?
a. client
b. Registrar
c. registrant
d. hotel supplying the accommodation -✓✓ANSWER: c. registrant
• Which item takes precedence over other claims on the Travel Industry
Compensation Fund? Payments for
a. immediate departure
b. trip interruption
c. trip completion
d. a major event -✓✓ANSWER: c. trip completion
• Joe Smith purchases a package tour from ABC agency that includes a return
economy flight. The airline end supplier becomes bankrupt during Joe's trip and
he is stranded at the destination. He purchases a business class flight home and
AND CORRECT ANSWERS | A+ VERIFIED ANSWERS
|
• TICO is funded by:
a. the Ontario government
b. consumers
c. Ontario registrants
d. the Canadian travel industry -✓✓ANSWER: c. Ontario registrants
• TICO works with consumers to ensure that
a. they are aware of their rights under Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents -✓✓ANSWER: a. they
are aware of their rights under Travel Industry Act, 2002
• TICO enhances industry professionalism in many ways, including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers -✓✓ANSWER: b. maintaining an informative and
up-to-date website
• The registration and inspection of travel businesses in Ontario is conducted by
a. the federal government
,b. International Air Transport Association (IATA)
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO) -✓✓ANSWER: d. the Travel
Industry Council of Ontario (TICO)
• The Travel Industry Act, 2002 defines travel agent as
a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and wholesalers
d. a person who conducts sightseeing tours -✓✓ANSWER: b. a person who sells
travel services provided by another person
• The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in Canada
b. Manitoba consumers who purchase travel from an Ontario travel agency
c. Manitoba consumers who purchase from a local agency that has a branch
agency in Ontario
d. Ontario consumers who travel exclusively in Ontario -✓✓ANSWER: b. Manitoba
consumers who purchase travel from an Ontario travel agency
• In cases where the Registrar issues a false advertising order because a
registrant's advertising violates the Act, when does the order take effect?
a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued -✓✓ANSWER: b. immediately
,• ABC agency is promoting a resort on its website. It has included an artist's
drawing of the resort as part of the representation. Would TICO approve of this?
a. no, because only photographs may be used in a representation
b. yes, as long as the representation states that the drawing is fairly accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states that the
drawing is not a photograph -✓✓ANSWER: d. yes, as long as the drawing is
accurate and the representation states that the drawing is not a photograph
• When a travel agent publishes a price in a tour brochure or similar
representation, Ontario Regulation 26/05 demands that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST -✓✓ANSWER: d. All taxes except PST, GST
and HST
• The statement included on the customer's invoice says that price increases are
permitted. The customer will have to pay more if the price is increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full -✓✓ANSWER: b. 5% before the
customer has paid in full
, • Joe Smith purchases travel services from ABC agency, which includes a
scheduled flight. Joe may be entitled to a full immediate refund or comparable
alternative travel services if the scheduled flight is delayed by
a. 12 hours
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations -✓✓ANSWER: c. 25 hours
• Whose responsibility is it to check that a client's accommodation is going to be
in the same condition as when it was described to the client at the time of
purchase?
a. client
b. Registrar
c. registrant
d. hotel supplying the accommodation -✓✓ANSWER: c. registrant
• Which item takes precedence over other claims on the Travel Industry
Compensation Fund? Payments for
a. immediate departure
b. trip interruption
c. trip completion
d. a major event -✓✓ANSWER: c. trip completion
• Joe Smith purchases a package tour from ABC agency that includes a return
economy flight. The airline end supplier becomes bankrupt during Joe's trip and
he is stranded at the destination. He purchases a business class flight home and
