CHIA CERTIFICATION COMPREHENSIVE
EXAM QUESTIONS AND CORRECT
ANSWERS STUDY GUIDE
●● Occupancy
Answer: rooms sold (demand)/rooms available (supply)
●● ADR
Answer: revenue/rooms sold (demand)
●● RevPAR
Answer: revenue/rooms available (supply)
●● comp set
Answer: group of similar properties that you average and use as a
benchmark
●● index number
Answer: property / comp set * 100
●● how to read an index number
Answer: 101 = better (property), 100 = same, 99 = worse
, ●● parent company
Answer: group of multiple chains
●● asset management company
Answer: Represents the owner in the operation of a hotel
●● management company
Answer: An organization that operates a hotel for a fee. Sometimes
called a "contract company"
●● 3 different operation types
Answer: Corporate/chain managed, Franchise, Independent
●● soft brands
Answer: affiliation with companies but still unique
●● geographic categories
Answer: World, Continent, Sub-Continent, Country
●● the continent definition comes from
Answer: UNWTO
EXAM QUESTIONS AND CORRECT
ANSWERS STUDY GUIDE
●● Occupancy
Answer: rooms sold (demand)/rooms available (supply)
●● ADR
Answer: revenue/rooms sold (demand)
●● RevPAR
Answer: revenue/rooms available (supply)
●● comp set
Answer: group of similar properties that you average and use as a
benchmark
●● index number
Answer: property / comp set * 100
●● how to read an index number
Answer: 101 = better (property), 100 = same, 99 = worse
, ●● parent company
Answer: group of multiple chains
●● asset management company
Answer: Represents the owner in the operation of a hotel
●● management company
Answer: An organization that operates a hotel for a fee. Sometimes
called a "contract company"
●● 3 different operation types
Answer: Corporate/chain managed, Franchise, Independent
●● soft brands
Answer: affiliation with companies but still unique
●● geographic categories
Answer: World, Continent, Sub-Continent, Country
●● the continent definition comes from
Answer: UNWTO
