Leadership Midterm
Conceptual | Study Guide,
Practice Questions &
Exam Review
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, Terms in this set (158)
Personal Attitudes Represent our feelings or opinions about people, places, and objects.
Cognitive Dissonance represents the psychological discomfort a person experiences when they
experience inconsistency between two or more attitudes (cognitions), or
between behavior and attitudes
Reduce Cognitive Dissonance by... - Changing attitudes, behaviors, or both.
- Belittle the importance of the inconsistent behavior.
- Find consonant elements that outweigh dissonant ones.
Organizational Commitment the extent to which an individual identifies with an organization and is
committed to its goals
Employee Engagement the extent to which employees give their all to their work roles
Perceived Organizational Support The extent to which employees believe that the organization:
- Values their contributions.
- Genuinely cares about their well-being
Job Satisfaction The extent to which an individual likes his or her job
Organizational Commitment Leads to... - Greater employee retention
- Greater motivation in pursuit of organizational goals
Employee Engagement Leads to... - Increased customer loyalty and satisfaction
- Increased employee performance
- Increased employee well-being
- Financial performance
Perceived Organizational Support Leads to... - Increased organizational
commitment
- Job satisfaction
- Organizational citizenship behavior
- Task performance
- Lower turnover
Counterproductive Work Behaviors Actions that actively damage the organization, including stealing, behaving
aggressively toward coworkers, or being late or absent
Responses to Dissatisfaction: active and constructive voice
Conceptual | Study Guide,
Practice Questions &
Exam Review
|Guaranteed success|
, Terms in this set (158)
Personal Attitudes Represent our feelings or opinions about people, places, and objects.
Cognitive Dissonance represents the psychological discomfort a person experiences when they
experience inconsistency between two or more attitudes (cognitions), or
between behavior and attitudes
Reduce Cognitive Dissonance by... - Changing attitudes, behaviors, or both.
- Belittle the importance of the inconsistent behavior.
- Find consonant elements that outweigh dissonant ones.
Organizational Commitment the extent to which an individual identifies with an organization and is
committed to its goals
Employee Engagement the extent to which employees give their all to their work roles
Perceived Organizational Support The extent to which employees believe that the organization:
- Values their contributions.
- Genuinely cares about their well-being
Job Satisfaction The extent to which an individual likes his or her job
Organizational Commitment Leads to... - Greater employee retention
- Greater motivation in pursuit of organizational goals
Employee Engagement Leads to... - Increased customer loyalty and satisfaction
- Increased employee performance
- Increased employee well-being
- Financial performance
Perceived Organizational Support Leads to... - Increased organizational
commitment
- Job satisfaction
- Organizational citizenship behavior
- Task performance
- Lower turnover
Counterproductive Work Behaviors Actions that actively damage the organization, including stealing, behaving
aggressively toward coworkers, or being late or absent
Responses to Dissatisfaction: active and constructive voice
