CLC Nursing Leadership |
Study Guide, Practice
Questions & Exam
Review
|Guaranteed success|
, INTERPERSONAL CONFLICT conflict that occurs between two or more individuals. For example: conflict
between Charge nurse and staff RN
Conflict Resolution Strategies -open communication among staff is needed
-deescalate the situation with open communication and problem-solving
strategies
-use "I" statements
-listen carefully to what other people are saying, try to understand their
perspective
-move conflict that is escalating to a private location
-share ground rules
What is HOSPITAL ASSESSMENT OF HEALTHCARE Survey of patients experience in hospitals and the care they received
PROVIDER AND SYSTEMS (HCAHPS)?
PERFORMANCE APPRAISAL An evaluation that measures employee performance against established
standards in order to make decisions about promotions, compensation, training
or termination.
- scheduled at regulat intervals
-includes personal goals
-provide a copy to the staff in advance
-peers can be source of an unbiased data
FRAUD A dishonest act by an employee that results in personal benefit to the
employee at a cost to the employer. Ex. The nurse takes supplies home for
personal use.
FIDELITY faithfulness; loyalty. Ex. Maintain client privacy at all times.
MALPRACTICE Failure by a health professional to meet accepted standards. Ex. Forgetting to
provide the call light to the patient, causing the patient to fall, or administering
the wrong medication
BATTERY intentional and unauthorized physical contact with a patient that may cause
harm or offense. Example: Performing a procedure on a patient without
obtaining informed consent
NONMALEFICENCE do no harm. Example: Stopping a medication known to be harmful to a patient
MALE in Spanish means BAD- therefore NON MALE is NOT BAD (Do no Harm)
VERACITY truthfulness. Example: When a patient has received a serious diagnosis, the
nurse practices veracity by sitting with the patient as the physician informs them
of the prognosis, and offering honest education and support.
VERA means truth - VERDAD in SPANISH
Study Guide, Practice
Questions & Exam
Review
|Guaranteed success|
, INTERPERSONAL CONFLICT conflict that occurs between two or more individuals. For example: conflict
between Charge nurse and staff RN
Conflict Resolution Strategies -open communication among staff is needed
-deescalate the situation with open communication and problem-solving
strategies
-use "I" statements
-listen carefully to what other people are saying, try to understand their
perspective
-move conflict that is escalating to a private location
-share ground rules
What is HOSPITAL ASSESSMENT OF HEALTHCARE Survey of patients experience in hospitals and the care they received
PROVIDER AND SYSTEMS (HCAHPS)?
PERFORMANCE APPRAISAL An evaluation that measures employee performance against established
standards in order to make decisions about promotions, compensation, training
or termination.
- scheduled at regulat intervals
-includes personal goals
-provide a copy to the staff in advance
-peers can be source of an unbiased data
FRAUD A dishonest act by an employee that results in personal benefit to the
employee at a cost to the employer. Ex. The nurse takes supplies home for
personal use.
FIDELITY faithfulness; loyalty. Ex. Maintain client privacy at all times.
MALPRACTICE Failure by a health professional to meet accepted standards. Ex. Forgetting to
provide the call light to the patient, causing the patient to fall, or administering
the wrong medication
BATTERY intentional and unauthorized physical contact with a patient that may cause
harm or offense. Example: Performing a procedure on a patient without
obtaining informed consent
NONMALEFICENCE do no harm. Example: Stopping a medication known to be harmful to a patient
MALE in Spanish means BAD- therefore NON MALE is NOT BAD (Do no Harm)
VERACITY truthfulness. Example: When a patient has received a serious diagnosis, the
nurse practices veracity by sitting with the patient as the physician informs them
of the prognosis, and offering honest education and support.
VERA means truth - VERDAD in SPANISH
