BUSINESS COMMUNICATION EXAM TEST BANK
2026: 100+ QUESTIONS AND 100% VERIFIED
ANSWERS | GRADED A+ | GUARANTEED PASS!!
When readers post comments on your blog, which guidelines should you follow
when you respond? Check all that apply.
Proofread your responses before posting them.
Wait at least a week before responding to a comment.
Respond only to positive comments.
Respectfully respond to comments with which you disagree.
Don't ramble.
ANS: Proofread your responses before posting them.
Respectfully respond to comments with which you disagree.
Don't ramble.
You should respond politely and promptly to comments on your blog. If you
disagree with a comment, be respectful in your reply. Avoid rambling, and
remember to edit and proofread everything on your blog, including your responses
to readers' comments. You can strengthen your online presence by posting
thoughtful comments on other blogs relevant to your business.
When blogging, remember these eight tips: Craft a catchy and concise title, ace the
opening paragraph, provide details in the body, consider visuals, include calls to
action, edit and proofread, respond to posts respectfully, and learn from the best.
Which of the following is an example of how businesses use social networking?
Employees at a public relations firm express their level of job satisfaction on
Facebook.
A public relations firm models an internal social network after Facebook.
Employees use the network to share ideas.
Employees at a public relations firm connect with family and friends through
Facebook.
ANS: A public relations firm models an internal social network after Facebook.
Employees use the network to share ideas.
,Some business have adopted the Facebook model for internal social networks.
These internal networks can connect far-flung workers and facilitate collaboration
and teamwork. Many companies use public networks, like Facebook and Twitter,
to connect with customers, create buzz, and crowdsource (derive input and ideas
from the public).
Connecting with family and friends via Facebook is a personal, not professional,
use of social networking. Avoid personal use of social networking at work, and be
sure to understand your company's policies on electronic media. Beware of posting
about your job on social networking sites; remember that privacy doesn't really
exist when it comes to the Internet.
What are the dos of using electronic media professionally? Check all that apply.
Separate work and personal data.
Keep sensitive information private.
Download software on your work computer as long as it's free.
Be careful when blogging, tweeting, or posting on social networking sites.
ANS: Separate work and personal data.
Keep sensitive information private.
Be careful when blogging, tweeting, or posting on social networking sites.
Understanding the dos and don'ts of using electronic media professionally will help
you maintain professional credibility and communicate more effectively at work.
You should keep sensitive information private, separate work and personal data,
and be careful when blogging, tweeting, or posting on social networking sites.
You should not download free software and utilities to your work computer
because you could compromise the security of your company's computer network.
Positive Messages and the Writing Process
ANS: Organizations exchange information internally and externally. External
messages go to customers, vendors, the government, and other business partners.
Internal messages travel upward to supervisors, downward to employees, and
horizontally among workers. Understanding the different types of business
messages and following the 3-x-3 writing process will help you write more
effective professional messages.
Direct claim messages are considered positive messages. Negative messages
include refusals and other types of bad news. A sales pitch is an example of a
persuasive message.
Business messages fall into three content areas: positive messages that
communicate straightforward requests, replies, and goodwill; negative messages
,that deliver refusals and bad news; and persuasive messages, such as sales pitches.
Understanding the different categories of messages will help you follow the
appropriate organization and write more effectively.
While most business communication is now done electronically, there remain
situations in which a business letter is most appropriate.
Messages delivered through business letters are less likely to reach unintended
recipients than messages delivered through e-mail . Thus, business letters are more
confidential .
In certain situations, business letters remain the preferred channel for delivering
messages outside an organization. These external business letters go to recipients
such as customers, suppliers, government agencies, and other businesses; and they
may be used to deliver contracts, explain terms, exchange ideas, negotiate
agreements, answer vendor questions, and maintain customer relations. Business
letters provide a permanent record and are more confidential than other channels,
such as e-mail, because they are less likely to reach unintended recipients.
Additionally, business lette
Which of the following sentences uses the imperative mood?
Call the hotel to confirm the reservations.
Perhaps you should call the hotel to confirm the reservations.
If I were you, I would call the hotel to confirm the reservations.
ANS: Call the hotel to confirm the reservations.
The correct answer is "Call the hotel to confirm the reservations". The imperative
mood expresses a command. An imperative sentence often begins with a verb, and
the subject of the action is understood to be you.
Adjustment Messages
ANS: Adjustment messages respond to a customer's claim. Understanding how to
craft an effective adjustment message will help you maintain a customer's
goodwill.
Adjustments are favorable messages that businesses should make promptly . In
regards to response time, social media has had a positive effect on adjustment
messages.
Adjustments are favorable messages that businesses should make promptly. The
sooner you grant a customer's claim, the more likely you are to retain the
, customer's goodwill. In regards to response time, social media has had a positive
effect on adjustment messages. With social media, businesses are able to address
customers' claims at a significantly faster speed.
What should you include in the closing of an adjustment message?
A statement blaming another party
A guarantee that the situation will never occur again
An expression of confidence that the situation has been resolved
ANS: In closing, express confidence that the problem has been resolved and that
continued business relationships will result. Do not guarantee that the situation will
never occur again, and do not blame others.
What are the main goals of an adjustment message? Check all that apply.
Apologizing
Rectifying the wrong
Assigning blame
Promoting further business
Regaining the customer's confidence
ANS: Rectifying the wrong
Promoting further business
Regaining the customer's confidence
Any time you communicate, you should project professionalism. This even
includes when you are using current digital technologies, such as texting and
instant messaging.
Your boss is in a meeting and just sent you a text with the question "Is PhacedCo's
annual revenue $4 million?" You text the information back to him. Which of the
following responses is most professional?
U bet. $4 mill
Ur right its $4 mill
Yes. PhacedCo earns $4 million in annual revenue.
ANS: You should recognize that your credibility can be damaged if you respond
unprofessionally, even when using cell phone and texting technology. The
professional response is Yes. PhacedCo earns $4 million in annual revenue. The
2026: 100+ QUESTIONS AND 100% VERIFIED
ANSWERS | GRADED A+ | GUARANTEED PASS!!
When readers post comments on your blog, which guidelines should you follow
when you respond? Check all that apply.
Proofread your responses before posting them.
Wait at least a week before responding to a comment.
Respond only to positive comments.
Respectfully respond to comments with which you disagree.
Don't ramble.
ANS: Proofread your responses before posting them.
Respectfully respond to comments with which you disagree.
Don't ramble.
You should respond politely and promptly to comments on your blog. If you
disagree with a comment, be respectful in your reply. Avoid rambling, and
remember to edit and proofread everything on your blog, including your responses
to readers' comments. You can strengthen your online presence by posting
thoughtful comments on other blogs relevant to your business.
When blogging, remember these eight tips: Craft a catchy and concise title, ace the
opening paragraph, provide details in the body, consider visuals, include calls to
action, edit and proofread, respond to posts respectfully, and learn from the best.
Which of the following is an example of how businesses use social networking?
Employees at a public relations firm express their level of job satisfaction on
Facebook.
A public relations firm models an internal social network after Facebook.
Employees use the network to share ideas.
Employees at a public relations firm connect with family and friends through
Facebook.
ANS: A public relations firm models an internal social network after Facebook.
Employees use the network to share ideas.
,Some business have adopted the Facebook model for internal social networks.
These internal networks can connect far-flung workers and facilitate collaboration
and teamwork. Many companies use public networks, like Facebook and Twitter,
to connect with customers, create buzz, and crowdsource (derive input and ideas
from the public).
Connecting with family and friends via Facebook is a personal, not professional,
use of social networking. Avoid personal use of social networking at work, and be
sure to understand your company's policies on electronic media. Beware of posting
about your job on social networking sites; remember that privacy doesn't really
exist when it comes to the Internet.
What are the dos of using electronic media professionally? Check all that apply.
Separate work and personal data.
Keep sensitive information private.
Download software on your work computer as long as it's free.
Be careful when blogging, tweeting, or posting on social networking sites.
ANS: Separate work and personal data.
Keep sensitive information private.
Be careful when blogging, tweeting, or posting on social networking sites.
Understanding the dos and don'ts of using electronic media professionally will help
you maintain professional credibility and communicate more effectively at work.
You should keep sensitive information private, separate work and personal data,
and be careful when blogging, tweeting, or posting on social networking sites.
You should not download free software and utilities to your work computer
because you could compromise the security of your company's computer network.
Positive Messages and the Writing Process
ANS: Organizations exchange information internally and externally. External
messages go to customers, vendors, the government, and other business partners.
Internal messages travel upward to supervisors, downward to employees, and
horizontally among workers. Understanding the different types of business
messages and following the 3-x-3 writing process will help you write more
effective professional messages.
Direct claim messages are considered positive messages. Negative messages
include refusals and other types of bad news. A sales pitch is an example of a
persuasive message.
Business messages fall into three content areas: positive messages that
communicate straightforward requests, replies, and goodwill; negative messages
,that deliver refusals and bad news; and persuasive messages, such as sales pitches.
Understanding the different categories of messages will help you follow the
appropriate organization and write more effectively.
While most business communication is now done electronically, there remain
situations in which a business letter is most appropriate.
Messages delivered through business letters are less likely to reach unintended
recipients than messages delivered through e-mail . Thus, business letters are more
confidential .
In certain situations, business letters remain the preferred channel for delivering
messages outside an organization. These external business letters go to recipients
such as customers, suppliers, government agencies, and other businesses; and they
may be used to deliver contracts, explain terms, exchange ideas, negotiate
agreements, answer vendor questions, and maintain customer relations. Business
letters provide a permanent record and are more confidential than other channels,
such as e-mail, because they are less likely to reach unintended recipients.
Additionally, business lette
Which of the following sentences uses the imperative mood?
Call the hotel to confirm the reservations.
Perhaps you should call the hotel to confirm the reservations.
If I were you, I would call the hotel to confirm the reservations.
ANS: Call the hotel to confirm the reservations.
The correct answer is "Call the hotel to confirm the reservations". The imperative
mood expresses a command. An imperative sentence often begins with a verb, and
the subject of the action is understood to be you.
Adjustment Messages
ANS: Adjustment messages respond to a customer's claim. Understanding how to
craft an effective adjustment message will help you maintain a customer's
goodwill.
Adjustments are favorable messages that businesses should make promptly . In
regards to response time, social media has had a positive effect on adjustment
messages.
Adjustments are favorable messages that businesses should make promptly. The
sooner you grant a customer's claim, the more likely you are to retain the
, customer's goodwill. In regards to response time, social media has had a positive
effect on adjustment messages. With social media, businesses are able to address
customers' claims at a significantly faster speed.
What should you include in the closing of an adjustment message?
A statement blaming another party
A guarantee that the situation will never occur again
An expression of confidence that the situation has been resolved
ANS: In closing, express confidence that the problem has been resolved and that
continued business relationships will result. Do not guarantee that the situation will
never occur again, and do not blame others.
What are the main goals of an adjustment message? Check all that apply.
Apologizing
Rectifying the wrong
Assigning blame
Promoting further business
Regaining the customer's confidence
ANS: Rectifying the wrong
Promoting further business
Regaining the customer's confidence
Any time you communicate, you should project professionalism. This even
includes when you are using current digital technologies, such as texting and
instant messaging.
Your boss is in a meeting and just sent you a text with the question "Is PhacedCo's
annual revenue $4 million?" You text the information back to him. Which of the
following responses is most professional?
U bet. $4 mill
Ur right its $4 mill
Yes. PhacedCo earns $4 million in annual revenue.
ANS: You should recognize that your credibility can be damaged if you respond
unprofessionally, even when using cell phone and texting technology. The
professional response is Yes. PhacedCo earns $4 million in annual revenue. The
