WGU C720 Complete OA Exam Questions and Correct Answers 100% Verified Graded A+
Operations Management - The multidisciplinary science that organizations use to acquire
inputs (people, capital, material, or energy and transform them into outputs (products and/or
services) that ultimately provide value to the end customer
Biggest difference between Service Providers and Goods Producers - A good is tangible
and a service is not
Resources - People, Capital, and Materials
Product Design - The determination of the characteristics, features, and performance of
the product
Product Technology - The application of knowledge to improve the product
Process - Describes how to accomplish a task
Process Design - Describes how a product is made
Process Technology - The application of knowledge to improve a process
Teamwork Approach - In managing operation can help solve quality and productivity
problems
, Strategy - Consists of the organizational goals and the methods for implementing the
goals, called key procedures
Business Process - A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to the customer
Plan - List of actions that management expects to take
Organizational Structure - The infrastructure of formal relationships among different
functions or subsystems, such as marketing, finance, and operations
Relative Advantage - The difference between the lowest cost producer and the next lower
cost producer
Ethics - A sense of what is right and what is wrong that guide behavior
Sustainability - Reflects the efforts organizations are expected to make to balance their
interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
Competitive Advantage - A capability that customers value, such as short delivery lead-
time or high product quality that gives an organization an edge against its competition
Operations Management - The multidisciplinary science that organizations use to acquire
inputs (people, capital, material, or energy and transform them into outputs (products and/or
services) that ultimately provide value to the end customer
Biggest difference between Service Providers and Goods Producers - A good is tangible
and a service is not
Resources - People, Capital, and Materials
Product Design - The determination of the characteristics, features, and performance of
the product
Product Technology - The application of knowledge to improve the product
Process - Describes how to accomplish a task
Process Design - Describes how a product is made
Process Technology - The application of knowledge to improve a process
Teamwork Approach - In managing operation can help solve quality and productivity
problems
, Strategy - Consists of the organizational goals and the methods for implementing the
goals, called key procedures
Business Process - A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to the customer
Plan - List of actions that management expects to take
Organizational Structure - The infrastructure of formal relationships among different
functions or subsystems, such as marketing, finance, and operations
Relative Advantage - The difference between the lowest cost producer and the next lower
cost producer
Ethics - A sense of what is right and what is wrong that guide behavior
Sustainability - Reflects the efforts organizations are expected to make to balance their
interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
Competitive Advantage - A capability that customers value, such as short delivery lead-
time or high product quality that gives an organization an edge against its competition
