TCOLE BPOC Exam Questions and Verified Answers Graded A+ 2026/27
reflective/mirroring - Repeating back the last word or phrase the caller has just said is an
example of the active listening technique ________
Images/videos forwarding - Enhanced 911 services involve all of the following EXCEPT:
not always obvious and usually vary from person to person - Warning signs for a suicide
are _________
alternatives (identify all choices), consequences (project outcomes), tell your story (prepare your
defense) - Ethical decision-making tools include _________
improve - Eustress is seen as a positive stress and can even ________ performance
no one is watching; I cannot make a difference; if I did not know it was wrong, it must be okay -
Misconceptions about ethics include:
positive - Exercising, eating a balanced diet, and getting enough sleep are all _______
ways of reducing or eliminating stress.
Are you near an area that stores or uses radioactive material? Are there any radioactive markings
or warnings? - Which questions should a telecommunicator ask of the caller if there is a
suspicion of a radiological leak or incident?
, cognitive - Constant worry, racing thoughts, forgetfulness, disorganization, inability to
focus, poor judgment, and negative outlook are signs of ________ stress.
Cause of action - In order to bring a lawsuit based on breach of contract, there must first
be an offer of acceptance. This serves as which element of a prima facie negligence case?
WFA, 500, 120 - Given the NCIC abbreviations for descriptors, how would you broadcast
the description of a white female who is by appearances an adult, an approximate height of five
feet, and approximate weight of 120 pounds?
tort - _______ is a civil wrong or wrongful act, which include all negligence cases as well
as intentional wrongs which result in harm.
Telecommunicator Emergency Response Taskforce (TERT) - What is the term for the
comprehensive program that involves the assistance of many state and national initiatives that
develop trained teams to be mobilized in the instance of a disaster?
communicate the relevant information to the responders - Telecommunicators answering a
call must be able to recognize the caller is suffering from a mental illness, ask the appropriate
questions, and __________
Teenagers - Which group could have suicidal thoughts as they struggle with sexual
orientation in a non-supportive environment?
reflective/mirroring - Repeating back the last word or phrase the caller has just said is an
example of the active listening technique ________
Images/videos forwarding - Enhanced 911 services involve all of the following EXCEPT:
not always obvious and usually vary from person to person - Warning signs for a suicide
are _________
alternatives (identify all choices), consequences (project outcomes), tell your story (prepare your
defense) - Ethical decision-making tools include _________
improve - Eustress is seen as a positive stress and can even ________ performance
no one is watching; I cannot make a difference; if I did not know it was wrong, it must be okay -
Misconceptions about ethics include:
positive - Exercising, eating a balanced diet, and getting enough sleep are all _______
ways of reducing or eliminating stress.
Are you near an area that stores or uses radioactive material? Are there any radioactive markings
or warnings? - Which questions should a telecommunicator ask of the caller if there is a
suspicion of a radiological leak or incident?
, cognitive - Constant worry, racing thoughts, forgetfulness, disorganization, inability to
focus, poor judgment, and negative outlook are signs of ________ stress.
Cause of action - In order to bring a lawsuit based on breach of contract, there must first
be an offer of acceptance. This serves as which element of a prima facie negligence case?
WFA, 500, 120 - Given the NCIC abbreviations for descriptors, how would you broadcast
the description of a white female who is by appearances an adult, an approximate height of five
feet, and approximate weight of 120 pounds?
tort - _______ is a civil wrong or wrongful act, which include all negligence cases as well
as intentional wrongs which result in harm.
Telecommunicator Emergency Response Taskforce (TERT) - What is the term for the
comprehensive program that involves the assistance of many state and national initiatives that
develop trained teams to be mobilized in the instance of a disaster?
communicate the relevant information to the responders - Telecommunicators answering a
call must be able to recognize the caller is suffering from a mental illness, ask the appropriate
questions, and __________
Teenagers - Which group could have suicidal thoughts as they struggle with sexual
orientation in a non-supportive environment?
