ServiceNow Certified System Administration Exam Questions and Correct Answers 100%
Verified Graded A+
What are the four areas of the primary UI? - Banner Frame, Edge, Application Navigator
and Content Frame
What runs across the top of every page and contains a logo and global navigational controls? -
The Banner Frame
What allows you to create and customize bookmarks, toggle screen views, display tagged
documents, and view a live feed flyout? - The Edge
What provides links to all application menus and modules? - The Application Navigator
What displays information such as lists, forms, homepages, knowledge bas and service catalog? -
The Content Frame
Name the various tools and controls contained in the banner frame? - Welcome Message,
Impersonation Icon, Elevated Privileges, Global Text Search, Collapse/Expand Banner, Logout,
and System Menu Gear
What part of the banner frame shows the name of the current user and provides a link to the
user's profile? - The Welcome Message
,What allows the administrator to switch user views without logging out? - The
Impersonation Icon
What screen element in the banner frame, that is "Administrators Only", is used for testing
security and role-specific setup functions? - The Impersonation Icon
This allows the user to elevate to a higher security role when needed then return to thier normal
role? - Elevated Privileges
What are two "Administrators Only" controls used in the banner frame? - Impersonation
Icon and Elevated Privileges
What banner frame control searches for text in multiple applications? - Global Text
Search
This alters the amount of space the banner frame occupies? - Collape/Expand Banner
What screen element in the banner frame returns the user to the welcome page for subsequent
logins? - Logout
What are the actions associated with the System Menu Gear? - Access Homepages, Use
the Application Picker, Select Update Sets, Change Themes, Configure Displays of Lists and
Forms, Modify Time Zone Settings, and Enable Split Layout
,What is the difference between the System Gear Icon and the System Menu Gear? - They
are the same
What happens when you click on the "Printer Friendly Version" Hyperlink while in the System
Gear Icon Menu? - It loads the content frame into a new window
This allows you to create and customize bookmarks, toggle screen views, and display tagged
documents? - The Edge
What screen element allows you to display your instance homepage? - The Edge
What organizes and provides links to all the applications and modules you have access to in
ServiceNow? - The Application Navigator
What screen element is used by administrators to customize which applications are available to
users? - The Application Navigator
What is used to quickly access application menus and modules? - The Type Filter Text
What is used to toggle between showing only the favorite modules and showing all modules? -
The Filter Favorite Icon
What must you use at the end of URL to simulate a mobile environment on your desktop/laptop
browser? - $m.do
, What should you type in at the end of the URL to return to the standard browser interface? -
navpage.do
What must you use at the end of URL to simulate a tablet environment on your PC browser? -
$tablet.do
Where are changes made to allow changing header bar color across an instance, globally? -
CSS Properties
Displayed information from a data table, organized in sortable columns is known as: -
Lists
These are used to display information from a record in a data table. - Forms
What is a Table? - A database element. It also organizes data by rows (records) and
columns (fields)
What is a Record? - One set of table fields
What is a Field? - A cell in a table (the intersection of a row and a column)
Verified Graded A+
What are the four areas of the primary UI? - Banner Frame, Edge, Application Navigator
and Content Frame
What runs across the top of every page and contains a logo and global navigational controls? -
The Banner Frame
What allows you to create and customize bookmarks, toggle screen views, display tagged
documents, and view a live feed flyout? - The Edge
What provides links to all application menus and modules? - The Application Navigator
What displays information such as lists, forms, homepages, knowledge bas and service catalog? -
The Content Frame
Name the various tools and controls contained in the banner frame? - Welcome Message,
Impersonation Icon, Elevated Privileges, Global Text Search, Collapse/Expand Banner, Logout,
and System Menu Gear
What part of the banner frame shows the name of the current user and provides a link to the
user's profile? - The Welcome Message
,What allows the administrator to switch user views without logging out? - The
Impersonation Icon
What screen element in the banner frame, that is "Administrators Only", is used for testing
security and role-specific setup functions? - The Impersonation Icon
This allows the user to elevate to a higher security role when needed then return to thier normal
role? - Elevated Privileges
What are two "Administrators Only" controls used in the banner frame? - Impersonation
Icon and Elevated Privileges
What banner frame control searches for text in multiple applications? - Global Text
Search
This alters the amount of space the banner frame occupies? - Collape/Expand Banner
What screen element in the banner frame returns the user to the welcome page for subsequent
logins? - Logout
What are the actions associated with the System Menu Gear? - Access Homepages, Use
the Application Picker, Select Update Sets, Change Themes, Configure Displays of Lists and
Forms, Modify Time Zone Settings, and Enable Split Layout
,What is the difference between the System Gear Icon and the System Menu Gear? - They
are the same
What happens when you click on the "Printer Friendly Version" Hyperlink while in the System
Gear Icon Menu? - It loads the content frame into a new window
This allows you to create and customize bookmarks, toggle screen views, and display tagged
documents? - The Edge
What screen element allows you to display your instance homepage? - The Edge
What organizes and provides links to all the applications and modules you have access to in
ServiceNow? - The Application Navigator
What screen element is used by administrators to customize which applications are available to
users? - The Application Navigator
What is used to quickly access application menus and modules? - The Type Filter Text
What is used to toggle between showing only the favorite modules and showing all modules? -
The Filter Favorite Icon
What must you use at the end of URL to simulate a mobile environment on your desktop/laptop
browser? - $m.do
, What should you type in at the end of the URL to return to the standard browser interface? -
navpage.do
What must you use at the end of URL to simulate a tablet environment on your PC browser? -
$tablet.do
Where are changes made to allow changing header bar color across an instance, globally? -
CSS Properties
Displayed information from a data table, organized in sortable columns is known as: -
Lists
These are used to display information from a record in a data table. - Forms
What is a Table? - A database element. It also organizes data by rows (records) and
columns (fields)
What is a Record? - One set of table fields
What is a Field? - A cell in a table (the intersection of a row and a column)
