OMGT 6213 - Final Exam Prep | UPDATED Questions with 100%
Verified Answers
Question:
The term "conformance quality" refers to the relative level of
performance of a product as compared to competing products.
For instance, certain luxury sedans are said to be of "higher
quality" than some low-priced sub-compact automobiles.
Answer:
False Conformance quality refers to the degree to which the
product or service design specifications are met.
Question:
"Quality at the source" refers to the degree to which product
or service design specifications are met.
Answer:
False Quality at the source is frequently discussed in the
context of conformance quality. This means that the person
who does the work takes responsibility for making sure that
his or her output meets specifications.
Question:
ISO 14000 is primarily concerned with environmental
management.
Answer:
True ISO 9000 has become an international reference for
quality management requirements in business-to-business
dealing, and ISO 14000 is primarily concerned with
environmental management.
Question:
,ISO standards ask a company first to document and
implement its systems for quality management and then to
verify, by means of an internal audit, the compliance of those
systems with the requirements of the standards.
Answer:
False These standards ask a company first to document and
implement its systems for quality management and then to
verify, by means of an audit conducted by an independent
accredited third party, the compliance of those systems with
the requirements of the standards.
Question:
The philosophical leaders of the quality movement, Philip
Crosby, W. Edwards Deming, and Joseph M. Juran, had the
same general message about what it took to achieve
outstanding quality. Which of the following was not part of
that message?
- Quality is free
- Leadership from senior management
- Customer focus
- Total involvement of the workforce
- Continuous improvement
Answer:
Quality is Free The philosophical leaders of the quality
movement, notably Philip Crosby, W. Edwards Deming, and
Joseph M. Juran, had slightly different definitions of what
quality is and how to achieve it, but they all had the same
general message: To achieve outstanding quality requires
quality leadership from senior management, a customer focus,
total involvement of the workforce, and continuous
improvement based upon rigorous analysis of processes.
,Question:
The primary purpose of the Malcolm Baldrige National
Quality Award is which of the following?
- To encourage the spread of statistical quality control
- To improve human resource development and management
in manufacturing
- To help companies review and structure their quality
programs
- To prove that American firms were competitive in quality
- To emphasize the use of quantitative methods in process
management
Answer:
To help companies review and structure their quality
programs The Department of Commerce established the
Malcolm Baldrige National Quality Award in 1987 to help
companies review and structure their quality programs.
Question:
The dimension of design quality that concerns the sensory
characteristics of the product is which of the following?
- Features
- Serviceability
- Perceived quality
- Reputation
- Aesthetics
Answer:
Aesthetics See Exhibit 12.2: The Dimensions of Design
Quality. Aesthetics: Sensory characteristics (sound, feel, look,
and so on).
Question:
, Which of the following is the cost of quality classification for
costs such as inspection, testing, and other tasks to ensure that
the product or process is acceptable?
- Appraisal costs
- Prevention costs
- External failure costs
- Internal failure costs
- Checking costs
Answer:
Appraisal costs Appraisal costs are the cost of quality
classification for costs such as costs of the inspection, testing,
and other tasks to ensure that the product or process is
acceptable.
Question:
Cause-and-effect diagram ___________. (choose the most
inclusive answer)
- is also referred to as Show cause diagram
- is also referred to as fishbone diagram
- is also referred to as opportunity flow diagram
- is one of the analytical tools in DMAIC analysis
- B and D
- Both A, B and C
Answer:
B and D B and D are true and hence the best choice is E.
Question:
A customer call center is evaluating customer satisfaction
surveys to identify the most prevalent quality problems in
their process. Specific customer complaints have been
analyzed and grouped into eight different categories. Every
instance of a complaint adds to the count in its category.
Which six-sigma analytical tool would be most helpful to
Verified Answers
Question:
The term "conformance quality" refers to the relative level of
performance of a product as compared to competing products.
For instance, certain luxury sedans are said to be of "higher
quality" than some low-priced sub-compact automobiles.
Answer:
False Conformance quality refers to the degree to which the
product or service design specifications are met.
Question:
"Quality at the source" refers to the degree to which product
or service design specifications are met.
Answer:
False Quality at the source is frequently discussed in the
context of conformance quality. This means that the person
who does the work takes responsibility for making sure that
his or her output meets specifications.
Question:
ISO 14000 is primarily concerned with environmental
management.
Answer:
True ISO 9000 has become an international reference for
quality management requirements in business-to-business
dealing, and ISO 14000 is primarily concerned with
environmental management.
Question:
,ISO standards ask a company first to document and
implement its systems for quality management and then to
verify, by means of an internal audit, the compliance of those
systems with the requirements of the standards.
Answer:
False These standards ask a company first to document and
implement its systems for quality management and then to
verify, by means of an audit conducted by an independent
accredited third party, the compliance of those systems with
the requirements of the standards.
Question:
The philosophical leaders of the quality movement, Philip
Crosby, W. Edwards Deming, and Joseph M. Juran, had the
same general message about what it took to achieve
outstanding quality. Which of the following was not part of
that message?
- Quality is free
- Leadership from senior management
- Customer focus
- Total involvement of the workforce
- Continuous improvement
Answer:
Quality is Free The philosophical leaders of the quality
movement, notably Philip Crosby, W. Edwards Deming, and
Joseph M. Juran, had slightly different definitions of what
quality is and how to achieve it, but they all had the same
general message: To achieve outstanding quality requires
quality leadership from senior management, a customer focus,
total involvement of the workforce, and continuous
improvement based upon rigorous analysis of processes.
,Question:
The primary purpose of the Malcolm Baldrige National
Quality Award is which of the following?
- To encourage the spread of statistical quality control
- To improve human resource development and management
in manufacturing
- To help companies review and structure their quality
programs
- To prove that American firms were competitive in quality
- To emphasize the use of quantitative methods in process
management
Answer:
To help companies review and structure their quality
programs The Department of Commerce established the
Malcolm Baldrige National Quality Award in 1987 to help
companies review and structure their quality programs.
Question:
The dimension of design quality that concerns the sensory
characteristics of the product is which of the following?
- Features
- Serviceability
- Perceived quality
- Reputation
- Aesthetics
Answer:
Aesthetics See Exhibit 12.2: The Dimensions of Design
Quality. Aesthetics: Sensory characteristics (sound, feel, look,
and so on).
Question:
, Which of the following is the cost of quality classification for
costs such as inspection, testing, and other tasks to ensure that
the product or process is acceptable?
- Appraisal costs
- Prevention costs
- External failure costs
- Internal failure costs
- Checking costs
Answer:
Appraisal costs Appraisal costs are the cost of quality
classification for costs such as costs of the inspection, testing,
and other tasks to ensure that the product or process is
acceptable.
Question:
Cause-and-effect diagram ___________. (choose the most
inclusive answer)
- is also referred to as Show cause diagram
- is also referred to as fishbone diagram
- is also referred to as opportunity flow diagram
- is one of the analytical tools in DMAIC analysis
- B and D
- Both A, B and C
Answer:
B and D B and D are true and hence the best choice is E.
Question:
A customer call center is evaluating customer satisfaction
surveys to identify the most prevalent quality problems in
their process. Specific customer complaints have been
analyzed and grouped into eight different categories. Every
instance of a complaint adds to the count in its category.
Which six-sigma analytical tool would be most helpful to
