OMGT 6213 - Exam 1 East Carolina University | UPDATED Questions
with 100% Verified Answers
Question:
Operations and Supply Chain Management
Answer:
The design, operation, and improvement of the systems that
create and deliver the firm's primary products and services
Question:
OSCM
Answer:
A functional field of business, with clear line management
responsibilities, and concerned with the management of the
entire production/delivery system
Question:
Operations
Answer:
Manufacturing and service processes used to transform
resources into products
Question:
Supply Chain
Answer:
Processes that move information and material to and from the
firm
Question:
The Elements of OSCM
Answer:
Strategy, Processes, and Analytics
,Question:
Process
Answer:
one or more activities that transform inputs into outputs
Question:
Operations and Supply Chain Processes
Answer:
1. Planning
2. Sourcing
3. Making
4. Delivering
5. Returning
Question:
Transformation Processes
Answer:
Understanding how different types of processes are organized
How to determine the capacity of a process How long it
should take a process to make a unit How the quality of a
process is monitored How information is used to make
decisions related to the design and operation of the process
Question:
Planning
Answer:
processes needed to operate an existing supply chain
Question:
Sourcing
Answer:
,selection of suppliers that will deliver the goods and services
needed to create the firm's product
Question:
Making
Answer:
producing the major product or service
Question:
Delivering
Answer:
logistics processes such as selecting carriers, coordinating the
movement of goods and information, and collecting payments
from customers
Question:
Returning
Answer:
receiving worn-out, excess, and/or defective products back
from customers
Question:
Differences between services and goods
Answer:
1. A service is an intangible process that cannot be weighed or
measured, whereas a good is a tangible output of a process
that has physical dimensions.
2. A service requires some degree of interaction with the
customer for it to be a service. Even If the interaction is brief.
3. Services, with the big exception of hard technologies (like
ATMs) and info tech, are inherently heterogeneous- they vary
from day to day and even hour to hour as a function of the
attitudes of the customers and the servers
, 4. Services as a process are perishable and time dependent,
and unlike goods, they cannot be stored.
5. Specifications of a service are defined and evaluated as a
package of features that affect the five senses.
Question:
Upstream
Answer:
activities or firms positioned earlier in the supply chain
Question:
Downstream
Answer:
activities or firms positioned later in the supply chain
Question:
Tier 1 Supplier
Answer:
a supplier that provides products or services directly to a firm
Question:
Tier 2 Supplier
Answer:
A supplier that provides products or services to a firm's
first-tier supplier.
Question:
4 Main Types of Service Businesses
Answer:
Impact human bodies (health, fitness, beauty) Directed at
physical products (freight transportation, laundry,
environmental landscaping) Directed at people's minds
(advertising, education, arts and entertainment) Directed at
with 100% Verified Answers
Question:
Operations and Supply Chain Management
Answer:
The design, operation, and improvement of the systems that
create and deliver the firm's primary products and services
Question:
OSCM
Answer:
A functional field of business, with clear line management
responsibilities, and concerned with the management of the
entire production/delivery system
Question:
Operations
Answer:
Manufacturing and service processes used to transform
resources into products
Question:
Supply Chain
Answer:
Processes that move information and material to and from the
firm
Question:
The Elements of OSCM
Answer:
Strategy, Processes, and Analytics
,Question:
Process
Answer:
one or more activities that transform inputs into outputs
Question:
Operations and Supply Chain Processes
Answer:
1. Planning
2. Sourcing
3. Making
4. Delivering
5. Returning
Question:
Transformation Processes
Answer:
Understanding how different types of processes are organized
How to determine the capacity of a process How long it
should take a process to make a unit How the quality of a
process is monitored How information is used to make
decisions related to the design and operation of the process
Question:
Planning
Answer:
processes needed to operate an existing supply chain
Question:
Sourcing
Answer:
,selection of suppliers that will deliver the goods and services
needed to create the firm's product
Question:
Making
Answer:
producing the major product or service
Question:
Delivering
Answer:
logistics processes such as selecting carriers, coordinating the
movement of goods and information, and collecting payments
from customers
Question:
Returning
Answer:
receiving worn-out, excess, and/or defective products back
from customers
Question:
Differences between services and goods
Answer:
1. A service is an intangible process that cannot be weighed or
measured, whereas a good is a tangible output of a process
that has physical dimensions.
2. A service requires some degree of interaction with the
customer for it to be a service. Even If the interaction is brief.
3. Services, with the big exception of hard technologies (like
ATMs) and info tech, are inherently heterogeneous- they vary
from day to day and even hour to hour as a function of the
attitudes of the customers and the servers
, 4. Services as a process are perishable and time dependent,
and unlike goods, they cannot be stored.
5. Specifications of a service are defined and evaluated as a
package of features that affect the five senses.
Question:
Upstream
Answer:
activities or firms positioned earlier in the supply chain
Question:
Downstream
Answer:
activities or firms positioned later in the supply chain
Question:
Tier 1 Supplier
Answer:
a supplier that provides products or services directly to a firm
Question:
Tier 2 Supplier
Answer:
A supplier that provides products or services to a firm's
first-tier supplier.
Question:
4 Main Types of Service Businesses
Answer:
Impact human bodies (health, fitness, beauty) Directed at
physical products (freight transportation, laundry,
environmental landscaping) Directed at people's minds
(advertising, education, arts and entertainment) Directed at
