TEST BANK FOR NURSING DELEGATION AND
n1 n1 n1 n1 n1
n1 MANAGEMENT OF PATIENT CARE 3RD EDITION BY
n1 n1 n1 n1 n1 n1
MOTACKI RN MSN, KATHLEEN, BURKE RN PHD,
n1 n1 n1 n1 n1 n1 n1
KATHLEEN n1
,CH 01: Leadership and Management
n1 n1 n1 n1
Motacki: Nursing Delegation and Management of Patient Care, 3rd Edition
n1 n1 n1 n1 n1 n1 n 1 n1 n1
MULTIPLE CHOICE n1
1. A nursing attendants can be leaders without being managers.
n1 n1 n1 n1 n1 n1 n1 n1
Which nursing actions demonstrate leadership?
n1 n1 n1 n1 n1
a. Assisting a new nursing attendant with enteral tube feedings
n1 n1 n1 n1 n1 n1 n1 n1
b. Counseling a new nursing attendant regarding attendance n1 n1 n1 n1 n1 n1
c. Adjusting assignments after a staff member calls in sick n1 n1 n1 n1 n1 n1 n1 n1
d. Calling a physician for new order clarification n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-A n1
Reasoning:->>>Leaders act as role models and mentor new staff. The other options n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
are wrong because they are management responsibilities and not leadership roles.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
DIFFICULT:Cognitive Level: Application REF: PG 6 n1 n1 n1 n1
2. Which nursing actions demonstrate the role of management in nursing?
n1 n1 n1 n1 n1 n1 n1 n1 n1
a. Encouraging autonomous decision making n1 n1 n1
b. Observing the documentation of appropriate charges to hospital patients
n1 n1 n1 n1 n1 n1 n1 n1
c. Assisting in a code n1 n1 n1
d. Asking the hospital patient/family about advance directives
n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-B n1
Feedback :->>>Managers are responsible for the budget of their units. The
n 1 n 1 n 1 n 1 n 1 n 1 n 1 n 1 n 1 n 1
other options are wrong because those are leadership or mentoNriUngRrSolIesN
n 1 n1 n1 n1 n1 n1 n1 n1 n1 n1
DIFFICULT: Cognitive Level: Application REF:PG 6 n1 n1 n1 n1
3. Much like a politician, a nursing attendant manager must exhibit leadership that inspires
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
and motivates. In which instance is a nursing attendant demonstrating leadership
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
qualities?
n1
a. A staff nursing attendant becomes aware of increased infection rates
n1 n1 n1 n1 n1 n1 n1 n1 n1
following cardiac surgery. The nursing attendant takes it upon herself to
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
research the possible causes and prevention measures and to make
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
suggestions to better protect hospital patients.
n1 n1 n1 n1 n1 n1
b. A staff nursing attendant acts quickly when a cardiac arrest is called on her hospital patient.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
c. A staff nursing attendant notifies another staff member that she is being ―pulled‖ today.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
d. A new nursing attendant volunteers to work when another staff
n1 n1 n1 n1 n1 n1 n1 n1 n1
member must leave work because her child is ill.
n1 n1 n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-A n1
Feedback :->>>Nursing attendant leaders are interested in changing practice based on
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
evidence. Options B and D are wrong because they are actions taken by nursing
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
attendants as part of the functional structure of the unit. Option C is wrong because it is
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
an action taken by a manager.
n1 n1 n1 n1 n1 n1
DIFFICULT: n 1 n 1 Cognitive Level: Analysis REF:PG 6 n1 n1 n1
4. A nursing attendant manager must exhibit qualities of efficiency and
n1 n1 n1 n1 n1 n1 n1 n1 n1
organization. Which nursing attendant is demonstrating the qualities necessary
n1 n1 n1 n1 n1 n1 n1 n1 n1
for a manager?
n1 n1 n1
a. A nursing attendant becomes aware of increased infection rates following cardiac
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
surgery. The
n1 n1
, nursing attendant takes it upon herself to research the possible causes and
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
prevention measures and to make suggestions to better protect hospital
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
patients. n1
b. A nursing attendant acts quickly when a cardiac arrest is called on her hospital patient.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
c. A nursing attendant notifies another staff member that she is being ―pulled‖ today.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
d. A nursing attendant volunteers to work when another staff member
n1 n1 n1 n1 n1 n1 n1 n1 n1
must leave work because her child is ill.
n1 n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-C n1
Feedback :->>> determining who gets ―pulled‖ is a management decision. Option A is
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
wrong because it is a role taken by a nursing attendant leader. Option B is wrong
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
because it is an action taken by staff as part of the functional structure of the unit.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
Option D is wrong because it is an action taken by staff as part of the functional
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
structure of the unit.
n1 n1 n1 n1
DIFFICULT: n 1 n 1 Cognitive Level: Analysis n1 n1 REF:PG 6 n1
5. A nursing attendant has accepted a position on a nursing unit where the nursing
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
attendant manager promotes autonomy and staff involvement in decision making.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
What would the nursing attendant expect to observe on this unit?
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
a. Nursing attendant manager mandates changes. n1 n1 n1 n1
b. Staff takes responsibility for assignments.
n1 n1 n1 n1
c. Staff participates on health center committees.
n1 n1 n1 n1 n1
d. Nursing attendants are recognized for excellence in practice.
n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-C n1
Feedback :->>> Work environments that promote autonomy and decision making
n1 n1 n1 n1 n1 n1 n1 n1 n1
encourage participation on health center committees so that staff may become involved in
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
the decisions that are made.
n1 n1 n1 n1 n1
Option A is wrong because this is not an environment in which staff are encouraged to
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
participate
n1
in decision making. Option BNUi s R
n1
Sin coNIrr TecGt beBcaO.uCse iMt should
n1 n1 n1 n 1 n1 n 1 n 1 n 1 n 1 n1
be seen in all environments regardless of autonomy. Option D is wrong because excellence
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
in practice is not seen solely
n1 n1 n1 n1 n1 n1
in autonomous environments.
n1 n1
DIFFICULT: n 1 n 1 Cognitive Level: Analysis REF:PG 6 n1 n1 n1
6. The fundamental element of any hospital patient care delivery combines work allocation with
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
a. hospital patient acuity. n1 n1
b. leadership.
c. clinical decision making. n1 n1
d. delegation.
ACCURATE ANSWER:-C n1
Feedback :->>> Work allocation is necessary in any hospital patient care delivery
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
system. The other options are wrong because it is not necessarily useful in
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
determining the appropriate hospital patient care delivery systems needed.
n1 n1 n1 n1 n1 n1 n1 n1 n1
DIFFICULT: n 1 n 1 Cognitive Level: Analysis REF:PG 10 n1 n1 n1
7. The student nursing attendant, shadowing on a medical-surgical unit, observes the
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
charge nursing attendant. Which action would the student identify as a leadership
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
quality in the nursing attendant‘s actions?
n1 n1 n1 n1 n1 n1
a. Making hospital patient care assignments distributed equally to staff
n1 n1 n1 n1 n1 n1 n1 n1
b. Sitting with a confused combative hospital patient
n1 n1 n1 n1 n1 n1
c. Calling the nursing office for extra staff when an RN calls in sick
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
, d. Assisting in a code n1 n1 n1
ACCURATE ANSWER:-B n1
Feedback :->>> Leaders act as role models and do what is right for the hospital
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
patient. The other options are wrong because these actions are expected as part of
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
the functioning of the unit.
n1 n1 n1 n1 n1
DIFFICULT:Cognitive Level: Analysis n1 n1 REF:PG 5 n1
8. Primary health care is seen and managed as a business today. Which skills are
n1 n1 n 1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
considered essential to managing primary health care as a business?
n1 n1 n1 n1 n1 n1 n1 n 1 n1 n1
a. Ability to pressure staff to do what you want
n1 n1 n1 n1 n1 n1 n1 n1
b. Resource utilization n1
c. Cutting corners to make money n1 n1 n1 n1
d. Providing bonuses to staff members who help the organization to save money
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-B n1
Feedback :->>> the ability to manage a budget is essential to being a manager in primary
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
health care today. The other options are wrong because they are only a perception of
n1 n1 n 1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
the public regarding successful managers.
n1 n1 n1 n1 n1
DIFFICULT: Cognitive Level: Application REF:PG 3 | page 7
n1 n1 n1 n1 n1 n1 n1
9. The novice nursing attendant is speaking with the nursing attendant manager about their
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
roles within the hierarchy of the institution. The nursing attendant manager would most
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
likely identify which role as having the most internal conflict?
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
a. Coordinating institutional goals with the immediate demands of the clinical area
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
b. Determining which of the staff members should get better raises than n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
other members
n1 n1
c. Deciding which employees should be recommended for promotion
n1 n1 n1 n1 n1 n1 n1
d. Determining which staff members get Christmas day off n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-A n1
Feedback :->>> Many times the goals of the institution conflict with the goals of the
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
individual employees of a particular clinical area and the nursing attendant manager must
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
implement institutional changes regardless of the nursing attendant‘s personal opinion. The
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
other options are wrong because those roles should not provoke as much conflict.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
DIFFICULT: Cognitive Level: Application REF: pages 7-8
n1 n1 n1 n1 n1
10. Nursing attendant managers can best be described as people who
n1 n1 n1 n1 n1 n1 n1 n1 n1
a. develop institutional goals based on staff suggestions.
n1 n1 n1 n1 n1 n1
b. develop institutional goals based on a personal theory.
n1 n1 n1 n1 n1 n1 n1
c. motivate staff to meet institutional goals through positional power.
n1 n1 n1 n1 n1 n1 n1 n1
d. inspire staff to meet institutional goals through personal power.
n1 n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-C n1
Feedback :->>>Managers motivate staff to make changes. Options A and B are
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
wrong because nursing attendant managers usually do not make institutional goals.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
Option C is wrong because leaders inspire, not managers.
n1 n1 n1 n1 n1 n1 n1 n1 n1
DIFFICULT: n 1 n 1 Cognitive Level: Application REF:PG 6 n1 n1 n1
n1 n1 n1 n1 n1
n1 MANAGEMENT OF PATIENT CARE 3RD EDITION BY
n1 n1 n1 n1 n1 n1
MOTACKI RN MSN, KATHLEEN, BURKE RN PHD,
n1 n1 n1 n1 n1 n1 n1
KATHLEEN n1
,CH 01: Leadership and Management
n1 n1 n1 n1
Motacki: Nursing Delegation and Management of Patient Care, 3rd Edition
n1 n1 n1 n1 n1 n1 n 1 n1 n1
MULTIPLE CHOICE n1
1. A nursing attendants can be leaders without being managers.
n1 n1 n1 n1 n1 n1 n1 n1
Which nursing actions demonstrate leadership?
n1 n1 n1 n1 n1
a. Assisting a new nursing attendant with enteral tube feedings
n1 n1 n1 n1 n1 n1 n1 n1
b. Counseling a new nursing attendant regarding attendance n1 n1 n1 n1 n1 n1
c. Adjusting assignments after a staff member calls in sick n1 n1 n1 n1 n1 n1 n1 n1
d. Calling a physician for new order clarification n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-A n1
Reasoning:->>>Leaders act as role models and mentor new staff. The other options n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
are wrong because they are management responsibilities and not leadership roles.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
DIFFICULT:Cognitive Level: Application REF: PG 6 n1 n1 n1 n1
2. Which nursing actions demonstrate the role of management in nursing?
n1 n1 n1 n1 n1 n1 n1 n1 n1
a. Encouraging autonomous decision making n1 n1 n1
b. Observing the documentation of appropriate charges to hospital patients
n1 n1 n1 n1 n1 n1 n1 n1
c. Assisting in a code n1 n1 n1
d. Asking the hospital patient/family about advance directives
n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-B n1
Feedback :->>>Managers are responsible for the budget of their units. The
n 1 n 1 n 1 n 1 n 1 n 1 n 1 n 1 n 1 n 1
other options are wrong because those are leadership or mentoNriUngRrSolIesN
n 1 n1 n1 n1 n1 n1 n1 n1 n1 n1
DIFFICULT: Cognitive Level: Application REF:PG 6 n1 n1 n1 n1
3. Much like a politician, a nursing attendant manager must exhibit leadership that inspires
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
and motivates. In which instance is a nursing attendant demonstrating leadership
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
qualities?
n1
a. A staff nursing attendant becomes aware of increased infection rates
n1 n1 n1 n1 n1 n1 n1 n1 n1
following cardiac surgery. The nursing attendant takes it upon herself to
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
research the possible causes and prevention measures and to make
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
suggestions to better protect hospital patients.
n1 n1 n1 n1 n1 n1
b. A staff nursing attendant acts quickly when a cardiac arrest is called on her hospital patient.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
c. A staff nursing attendant notifies another staff member that she is being ―pulled‖ today.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
d. A new nursing attendant volunteers to work when another staff
n1 n1 n1 n1 n1 n1 n1 n1 n1
member must leave work because her child is ill.
n1 n1 n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-A n1
Feedback :->>>Nursing attendant leaders are interested in changing practice based on
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
evidence. Options B and D are wrong because they are actions taken by nursing
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
attendants as part of the functional structure of the unit. Option C is wrong because it is
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
an action taken by a manager.
n1 n1 n1 n1 n1 n1
DIFFICULT: n 1 n 1 Cognitive Level: Analysis REF:PG 6 n1 n1 n1
4. A nursing attendant manager must exhibit qualities of efficiency and
n1 n1 n1 n1 n1 n1 n1 n1 n1
organization. Which nursing attendant is demonstrating the qualities necessary
n1 n1 n1 n1 n1 n1 n1 n1 n1
for a manager?
n1 n1 n1
a. A nursing attendant becomes aware of increased infection rates following cardiac
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
surgery. The
n1 n1
, nursing attendant takes it upon herself to research the possible causes and
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
prevention measures and to make suggestions to better protect hospital
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
patients. n1
b. A nursing attendant acts quickly when a cardiac arrest is called on her hospital patient.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
c. A nursing attendant notifies another staff member that she is being ―pulled‖ today.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
d. A nursing attendant volunteers to work when another staff member
n1 n1 n1 n1 n1 n1 n1 n1 n1
must leave work because her child is ill.
n1 n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-C n1
Feedback :->>> determining who gets ―pulled‖ is a management decision. Option A is
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
wrong because it is a role taken by a nursing attendant leader. Option B is wrong
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
because it is an action taken by staff as part of the functional structure of the unit.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
Option D is wrong because it is an action taken by staff as part of the functional
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
structure of the unit.
n1 n1 n1 n1
DIFFICULT: n 1 n 1 Cognitive Level: Analysis n1 n1 REF:PG 6 n1
5. A nursing attendant has accepted a position on a nursing unit where the nursing
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
attendant manager promotes autonomy and staff involvement in decision making.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
What would the nursing attendant expect to observe on this unit?
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
a. Nursing attendant manager mandates changes. n1 n1 n1 n1
b. Staff takes responsibility for assignments.
n1 n1 n1 n1
c. Staff participates on health center committees.
n1 n1 n1 n1 n1
d. Nursing attendants are recognized for excellence in practice.
n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-C n1
Feedback :->>> Work environments that promote autonomy and decision making
n1 n1 n1 n1 n1 n1 n1 n1 n1
encourage participation on health center committees so that staff may become involved in
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
the decisions that are made.
n1 n1 n1 n1 n1
Option A is wrong because this is not an environment in which staff are encouraged to
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
participate
n1
in decision making. Option BNUi s R
n1
Sin coNIrr TecGt beBcaO.uCse iMt should
n1 n1 n1 n 1 n1 n 1 n 1 n 1 n 1 n1
be seen in all environments regardless of autonomy. Option D is wrong because excellence
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
in practice is not seen solely
n1 n1 n1 n1 n1 n1
in autonomous environments.
n1 n1
DIFFICULT: n 1 n 1 Cognitive Level: Analysis REF:PG 6 n1 n1 n1
6. The fundamental element of any hospital patient care delivery combines work allocation with
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
a. hospital patient acuity. n1 n1
b. leadership.
c. clinical decision making. n1 n1
d. delegation.
ACCURATE ANSWER:-C n1
Feedback :->>> Work allocation is necessary in any hospital patient care delivery
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
system. The other options are wrong because it is not necessarily useful in
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
determining the appropriate hospital patient care delivery systems needed.
n1 n1 n1 n1 n1 n1 n1 n1 n1
DIFFICULT: n 1 n 1 Cognitive Level: Analysis REF:PG 10 n1 n1 n1
7. The student nursing attendant, shadowing on a medical-surgical unit, observes the
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
charge nursing attendant. Which action would the student identify as a leadership
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
quality in the nursing attendant‘s actions?
n1 n1 n1 n1 n1 n1
a. Making hospital patient care assignments distributed equally to staff
n1 n1 n1 n1 n1 n1 n1 n1
b. Sitting with a confused combative hospital patient
n1 n1 n1 n1 n1 n1
c. Calling the nursing office for extra staff when an RN calls in sick
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
, d. Assisting in a code n1 n1 n1
ACCURATE ANSWER:-B n1
Feedback :->>> Leaders act as role models and do what is right for the hospital
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
patient. The other options are wrong because these actions are expected as part of
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
the functioning of the unit.
n1 n1 n1 n1 n1
DIFFICULT:Cognitive Level: Analysis n1 n1 REF:PG 5 n1
8. Primary health care is seen and managed as a business today. Which skills are
n1 n1 n 1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
considered essential to managing primary health care as a business?
n1 n1 n1 n1 n1 n1 n1 n 1 n1 n1
a. Ability to pressure staff to do what you want
n1 n1 n1 n1 n1 n1 n1 n1
b. Resource utilization n1
c. Cutting corners to make money n1 n1 n1 n1
d. Providing bonuses to staff members who help the organization to save money
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-B n1
Feedback :->>> the ability to manage a budget is essential to being a manager in primary
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
health care today. The other options are wrong because they are only a perception of
n1 n1 n 1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
the public regarding successful managers.
n1 n1 n1 n1 n1
DIFFICULT: Cognitive Level: Application REF:PG 3 | page 7
n1 n1 n1 n1 n1 n1 n1
9. The novice nursing attendant is speaking with the nursing attendant manager about their
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
roles within the hierarchy of the institution. The nursing attendant manager would most
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
likely identify which role as having the most internal conflict?
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
a. Coordinating institutional goals with the immediate demands of the clinical area
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
b. Determining which of the staff members should get better raises than n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
other members
n1 n1
c. Deciding which employees should be recommended for promotion
n1 n1 n1 n1 n1 n1 n1
d. Determining which staff members get Christmas day off n1 n1 n1 n1 n1 n1 n1
ACCURATE ANSWER:-A n1
Feedback :->>> Many times the goals of the institution conflict with the goals of the
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
individual employees of a particular clinical area and the nursing attendant manager must
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
implement institutional changes regardless of the nursing attendant‘s personal opinion. The
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
other options are wrong because those roles should not provoke as much conflict.
n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1 n1
DIFFICULT: Cognitive Level: Application REF: pages 7-8
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10. Nursing attendant managers can best be described as people who
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a. develop institutional goals based on staff suggestions.
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b. develop institutional goals based on a personal theory.
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c. motivate staff to meet institutional goals through positional power.
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d. inspire staff to meet institutional goals through personal power.
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ACCURATE ANSWER:-C n1
Feedback :->>>Managers motivate staff to make changes. Options A and B are
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wrong because nursing attendant managers usually do not make institutional goals.
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Option C is wrong because leaders inspire, not managers.
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DIFFICULT: n 1 n 1 Cognitive Level: Application REF:PG 6 n1 n1 n1