2024/12/1 00:21 Week 3_Test Your Knowledge (TYK): PJM6135 71779 Project Quality Management SEC 14 Fall 2024 CPS [BOS-B-HY]
Week 3_Test Your Knowledge (TYK)
Due No due date
Points 100
Questions 10
Time Limit None
Allowed Attempts Unlimited
Instructions
This practice test covers weeks 1-3 course materials, which include an introduction to project quality
management, quality planning, and quality plan implementation. Each answer contains detailed
explanations to help you master the course materials. Take notes as you learn as the final exam will
cover week 1-week 6 course materials.
Test Parameters
Logistics: Online
Number of Questions: 10
Duration: 60 minutes
Possible points: 100 points
Questions Type: Fill in the blank, multiple choice, multiple answer, and matching
Question Delivery: One question at a time
Multiple Attempts: Unlimited
Force Completion: Once started, this Test must be completed in one sitting.
Due date: Sunday of the THIRD week of the course
Take the Quiz Again
Attempt History
Attempt Time Score
KEPT Attempt 3 6 minutes 100 out of 100
LATEST Attempt 6 6 minutes 90 out of 100
Attempt 5 5 minutes 85 out of 100
Attempt 4 4 minutes 90 out of 100
Attempt 3 6 minutes 100 out of 100
Attempt 2 13 minutes 90 out of 100
Attempt 1 11 minutes 90 out of 100 *
* Some questions not yet graded
https://northeastern.instructure.com/courses/196393/quizzes/642867 177
, 2024/12/1 00:21 Week 3 Test Your Knowledge (TYK): PUM6135 71779 Project Quality Management SEC 14 Fall 2024 CPS [BOS-B-HY]
Submitted Dec 1 at 12:21am
Question 1
10/ 10 pts
The hardest cost of quality to measure is
Appraisal cost.
Internal failure cost.
Prevention cost.
Correct!
External failure cost.
Examples of external failure costs include the costs of warranty repairs, product recalls, post-sales
support to answer questions and respond to complaints, and even litigation. Sometimes, external failure
costs are borne by customers and are often ignored by industries. These costs don’'t show up in an
organization’s financial reporting, but they nonetheless damage the provider’s reputation and the
goodwill established with clients.
Question 2
10/ 10 pts
According to Garvin's definition of quality, quality is found in the components and attributes of
a product.
Value-based
Transcendent
Manufacturing-based
Correct!
Product-based
Garvin found that most definitions of quality were transcendent, product-based, user-based,
manufacturing-based, or value-based. According to the product-based definition, differences in quality
amount to differences in the quantity of some desired ingredient in or attribute of the product.
https://northeastern.instructure.com/courses/196393/quizzes/642867 2/7
Week 3_Test Your Knowledge (TYK)
Due No due date
Points 100
Questions 10
Time Limit None
Allowed Attempts Unlimited
Instructions
This practice test covers weeks 1-3 course materials, which include an introduction to project quality
management, quality planning, and quality plan implementation. Each answer contains detailed
explanations to help you master the course materials. Take notes as you learn as the final exam will
cover week 1-week 6 course materials.
Test Parameters
Logistics: Online
Number of Questions: 10
Duration: 60 minutes
Possible points: 100 points
Questions Type: Fill in the blank, multiple choice, multiple answer, and matching
Question Delivery: One question at a time
Multiple Attempts: Unlimited
Force Completion: Once started, this Test must be completed in one sitting.
Due date: Sunday of the THIRD week of the course
Take the Quiz Again
Attempt History
Attempt Time Score
KEPT Attempt 3 6 minutes 100 out of 100
LATEST Attempt 6 6 minutes 90 out of 100
Attempt 5 5 minutes 85 out of 100
Attempt 4 4 minutes 90 out of 100
Attempt 3 6 minutes 100 out of 100
Attempt 2 13 minutes 90 out of 100
Attempt 1 11 minutes 90 out of 100 *
* Some questions not yet graded
https://northeastern.instructure.com/courses/196393/quizzes/642867 177
, 2024/12/1 00:21 Week 3 Test Your Knowledge (TYK): PUM6135 71779 Project Quality Management SEC 14 Fall 2024 CPS [BOS-B-HY]
Submitted Dec 1 at 12:21am
Question 1
10/ 10 pts
The hardest cost of quality to measure is
Appraisal cost.
Internal failure cost.
Prevention cost.
Correct!
External failure cost.
Examples of external failure costs include the costs of warranty repairs, product recalls, post-sales
support to answer questions and respond to complaints, and even litigation. Sometimes, external failure
costs are borne by customers and are often ignored by industries. These costs don’'t show up in an
organization’s financial reporting, but they nonetheless damage the provider’s reputation and the
goodwill established with clients.
Question 2
10/ 10 pts
According to Garvin's definition of quality, quality is found in the components and attributes of
a product.
Value-based
Transcendent
Manufacturing-based
Correct!
Product-based
Garvin found that most definitions of quality were transcendent, product-based, user-based,
manufacturing-based, or value-based. According to the product-based definition, differences in quality
amount to differences in the quantity of some desired ingredient in or attribute of the product.
https://northeastern.instructure.com/courses/196393/quizzes/642867 2/7
