Washington Mandatory Alcohol Server Training (MAST) | Washington State
Liquor and Cannabis Board | Academic Year 2026/2027 |
Comprehensive Licensing Examination | Verified Questions and
Correct Answer Rationales
1. The criminal penalty for selling or serving alcohol to a minor is a gross misdemeanor
punishable by: - ANSWERS-A fine of up to a $5,000 and/or imprisonment in the county
jail for up to 1 year.
2. Sometimes _____________ may be mistaken for intoxication - ANSWERS-Illnesses or
disabilities
Some symptoms of illnesses and disabilities mimic signs of intoxication, such as
slurred speech or trouble with balance or motor skills.
Before jumping to the conclusion that someone is intoxicated, look for indicators
such as medical-alert jewelry, the absence or presence of the smell of alcohol, and
verbal statements.
3. What are common signs of apparent intoxication? - ANSWERS-
• Sparse eye contact
• Glassy or bloodshot eyes
• Disheveled hair or clothes
• Flushed face
• Disoriented Slurred words
• Change in behavior
4. If you determine a person is apparently intoxicated you must: - ANSWERS-Refuse to serve
or sell the person any alcohol.
Remove any alcohol from the person (if he or she has an unfinished drink).
5. Effective ways to inform your customers of the law without putting them on the defensive
include: - ANSWERS-
• Be courteous
• Be confident
• Be tactful
• Be discreet
• Be calm
• Be firm
6. Techniques to avoid over consumption of alcohol include: - ANSWERS-Talking and
listening to customers before serving them and whenever serving a subsequent drink.
• Serving a glass of water alongside each alcoholic drink.
• Not walking past their table as often.
• Taking their attention away from drinking with thinks such as pool tables and
dance floors.
, 7. The incident documentation log book is a bound book where ______________ are
recorded. - ANSWERS-Incidents that occur within and on the property of the
establishment.
Examples of an incident include use of a fake ID, a disturbance by a patron, a patron
refusing alternate transportation, a fight, or an accident.
8. When refusing service, you should: - ANSWERS-Avoid "you" statements.
• Use "I" statements.
• Focus on the law.
• Express concern for your customers.
9. What are effective methods for removing a drink from an intoxicated customer? -
ANSWERS-Ask questions that require the customer to look away from the table. This can
take the customer's attention away from the drink and allow you to remove it.
Use the wipe and swipe method: When you are wiping down the table or bar, remove
the drink as you wipe by it with your bar rag. Most visibly intoxicated people will not
notice the drink is gone right away, especially if you replace it with a glass of water
or a soda.
10. An apparently intoxicated customer may remain in the establishment as long as he does
not consume, possess, or purchase any alcohol and he is not being disorderly. True or
False? - ANSWERS-True
• If an intoxicated customer insists on driving, you should: - ANSWERS-Offer to call
a taxi for the customer.
• Call the police.
• Document the incident in the log book.
11. Drivers convicted of DUI may be required to participate in alcoholism treatment or driving
safety classes. True or False? - ANSWERS-True
12. Driving under the influence refers to operating a motor vehicle: - ANSWERS-With an
alcohol concentration of 0.08 or higher.
• With a THC concentration of 5.00 or higher.
• While under the influence of or affected by intoxicating liquor, marijuana, or any drug
or the combined influence of intoxicating liquor, marijuana, or any drug.
13. Any person who operates a motor vehicle in Washington state is deemed to have given
consent to _____________. - ANSWERS-a breath test if the arresting officer believes the
person to be under the influence.
14. Information on the location where persons who are arrested for DUI consumed their last
drink is provided to _______________. - ANSWERS-The Washington State Liquor and
Cannabis Board.
15. Penalties for ____________ include up to $5,000 in fines, imprisonment for up to a year
and driver's license suspension or revocation. - ANSWERS-Driving under the influence.
Liquor and Cannabis Board | Academic Year 2026/2027 |
Comprehensive Licensing Examination | Verified Questions and
Correct Answer Rationales
1. The criminal penalty for selling or serving alcohol to a minor is a gross misdemeanor
punishable by: - ANSWERS-A fine of up to a $5,000 and/or imprisonment in the county
jail for up to 1 year.
2. Sometimes _____________ may be mistaken for intoxication - ANSWERS-Illnesses or
disabilities
Some symptoms of illnesses and disabilities mimic signs of intoxication, such as
slurred speech or trouble with balance or motor skills.
Before jumping to the conclusion that someone is intoxicated, look for indicators
such as medical-alert jewelry, the absence or presence of the smell of alcohol, and
verbal statements.
3. What are common signs of apparent intoxication? - ANSWERS-
• Sparse eye contact
• Glassy or bloodshot eyes
• Disheveled hair or clothes
• Flushed face
• Disoriented Slurred words
• Change in behavior
4. If you determine a person is apparently intoxicated you must: - ANSWERS-Refuse to serve
or sell the person any alcohol.
Remove any alcohol from the person (if he or she has an unfinished drink).
5. Effective ways to inform your customers of the law without putting them on the defensive
include: - ANSWERS-
• Be courteous
• Be confident
• Be tactful
• Be discreet
• Be calm
• Be firm
6. Techniques to avoid over consumption of alcohol include: - ANSWERS-Talking and
listening to customers before serving them and whenever serving a subsequent drink.
• Serving a glass of water alongside each alcoholic drink.
• Not walking past their table as often.
• Taking their attention away from drinking with thinks such as pool tables and
dance floors.
, 7. The incident documentation log book is a bound book where ______________ are
recorded. - ANSWERS-Incidents that occur within and on the property of the
establishment.
Examples of an incident include use of a fake ID, a disturbance by a patron, a patron
refusing alternate transportation, a fight, or an accident.
8. When refusing service, you should: - ANSWERS-Avoid "you" statements.
• Use "I" statements.
• Focus on the law.
• Express concern for your customers.
9. What are effective methods for removing a drink from an intoxicated customer? -
ANSWERS-Ask questions that require the customer to look away from the table. This can
take the customer's attention away from the drink and allow you to remove it.
Use the wipe and swipe method: When you are wiping down the table or bar, remove
the drink as you wipe by it with your bar rag. Most visibly intoxicated people will not
notice the drink is gone right away, especially if you replace it with a glass of water
or a soda.
10. An apparently intoxicated customer may remain in the establishment as long as he does
not consume, possess, or purchase any alcohol and he is not being disorderly. True or
False? - ANSWERS-True
• If an intoxicated customer insists on driving, you should: - ANSWERS-Offer to call
a taxi for the customer.
• Call the police.
• Document the incident in the log book.
11. Drivers convicted of DUI may be required to participate in alcoholism treatment or driving
safety classes. True or False? - ANSWERS-True
12. Driving under the influence refers to operating a motor vehicle: - ANSWERS-With an
alcohol concentration of 0.08 or higher.
• With a THC concentration of 5.00 or higher.
• While under the influence of or affected by intoxicating liquor, marijuana, or any drug
or the combined influence of intoxicating liquor, marijuana, or any drug.
13. Any person who operates a motor vehicle in Washington state is deemed to have given
consent to _____________. - ANSWERS-a breath test if the arresting officer believes the
person to be under the influence.
14. Information on the location where persons who are arrested for DUI consumed their last
drink is provided to _______________. - ANSWERS-The Washington State Liquor and
Cannabis Board.
15. Penalties for ____________ include up to $5,000 in fines, imprisonment for up to a year
and driver's license suspension or revocation. - ANSWERS-Driving under the influence.
