D072 FUNDAMENTALS FOR SUCCESS IN
BUSINESS COMPLETE STUDY GUIDE WITH
SOLVED QUESTIONS
◉ Active listening.
Answer: Giving the sender full, undisturbed attention with the
intention of fully receiving his or her message
◉ Aggressive communicaton.
Answer: Forceful communication style often carried out in a loud
and hostile manner
◉ Assertive communicator.
Answer: Productive communication style used by those who express
their ideas while listening attentively to others
◉ Attraction-selection-attrition (A-S-A).
Answer: A theory holding that (1) individuals are attracted to
organizations whose members are similar to themselves in terms of
personality, values, interests, and other attributes; (2) organizations
are more likely to select those who possess knowledge, skills, and
abilities similar to the ones their existing members possess; and (3)
over time, those who do not fit in well are more likely to leave
,◉ Attrition.
Answer: The unpredictable and uncontrollable but normal reduction
of work force due to resignations, retirement, sickness, or death
◉ Autocratic style.
Answer: Leadership style that keeps close control over subordinates
and does not seek much input from others
◉ Barrier to effective communication.
Answer: Factor that prevents the receiver from receiving and
understanding the message accurately
◉ Behavioral Event Interviews.
Answer: Guided interview questions where individuals describe
their thoughts and feelings during specific situations and a coach
helps establish a development plan,
◉ Channel.
Answer: Means of passing information from sender to recipient,
such as via face-to-face meeting or telephone call
◉ Code of ethics.
, Answer: Guide that publicly sets out an organization's key values
and ethical obligations
◉ Coercive power.
Answer: Ability to take something away or punish someone for
noncompliance
◉ Communication.
Answer: Sharing understanding and meaning via oral, nonverbal,
and written forms
◉ Communication style.
Answer: Dominant way in which an individual interacts and
exchanges information with others
◉ Consideration.
Answer: The relationship-oriented behaviors of a leader
◉ Corporate culture.
Answer: The attitudes, values, and standards of behavior that
distinguishes one organization from another
◉ Corporate social responsibility (CSR).
BUSINESS COMPLETE STUDY GUIDE WITH
SOLVED QUESTIONS
◉ Active listening.
Answer: Giving the sender full, undisturbed attention with the
intention of fully receiving his or her message
◉ Aggressive communicaton.
Answer: Forceful communication style often carried out in a loud
and hostile manner
◉ Assertive communicator.
Answer: Productive communication style used by those who express
their ideas while listening attentively to others
◉ Attraction-selection-attrition (A-S-A).
Answer: A theory holding that (1) individuals are attracted to
organizations whose members are similar to themselves in terms of
personality, values, interests, and other attributes; (2) organizations
are more likely to select those who possess knowledge, skills, and
abilities similar to the ones their existing members possess; and (3)
over time, those who do not fit in well are more likely to leave
,◉ Attrition.
Answer: The unpredictable and uncontrollable but normal reduction
of work force due to resignations, retirement, sickness, or death
◉ Autocratic style.
Answer: Leadership style that keeps close control over subordinates
and does not seek much input from others
◉ Barrier to effective communication.
Answer: Factor that prevents the receiver from receiving and
understanding the message accurately
◉ Behavioral Event Interviews.
Answer: Guided interview questions where individuals describe
their thoughts and feelings during specific situations and a coach
helps establish a development plan,
◉ Channel.
Answer: Means of passing information from sender to recipient,
such as via face-to-face meeting or telephone call
◉ Code of ethics.
, Answer: Guide that publicly sets out an organization's key values
and ethical obligations
◉ Coercive power.
Answer: Ability to take something away or punish someone for
noncompliance
◉ Communication.
Answer: Sharing understanding and meaning via oral, nonverbal,
and written forms
◉ Communication style.
Answer: Dominant way in which an individual interacts and
exchanges information with others
◉ Consideration.
Answer: The relationship-oriented behaviors of a leader
◉ Corporate culture.
Answer: The attitudes, values, and standards of behavior that
distinguishes one organization from another
◉ Corporate social responsibility (CSR).
