MGMT 310 EXAM 3 QUESTIONS WITH
ANSWERS AND EXPLANATIONS
| American Public University
1. The phrase "a team-development stage in which a mature team focuses effectively on task
accomplishment with well-developed coordination" most directly refers to which concept?
A. Team norms
B. Distributive negotiation
C. Forming stage
D. Performing stage
Correct Answer: D. Performing stage
Explanation: Performing stage refers to a team-development stage in which a mature team focuses
effectively on task accomplishment with well-developed coordination. That meaning matches the description
in the stem more closely than the other management concepts listed.
2. Which option correctly differentiates Lewin change model and management by exception?
A. Lewin change model focuses on directing managerial attention to significant deviations from standards
rather than reviewing every routine result equally, whereas management by exception focuses on a
change framework that prepares people to leave the current state, implements change, and stabilizes the
new way of working.
B. Both concepts primarily focus on control applied while work is being performed so deviations can be
corrected in real time.
C. Lewin change model focuses on a change framework that prepares people to leave the current state,
implements change, and stabilizes the new way of working, whereas management by exception focuses
on directing managerial attention to significant deviations from standards rather than reviewing every
routine result equally.
D. Lewin change model and management by exception are interchangeable terms for control based on
results after an activity is completed so performance can be compared with standards and future action
adjusted.
Correct Answer: C. Lewin change model focuses on a change framework that prepares people to leave the
current state, implements change, and stabilizes the new way of working, whereas management by
exception focuses on directing managerial attention to significant deviations from standards rather than
reviewing every routine result equally.
Explanation: Lewin change model concerns a change framework that prepares people to leave the current
state, implements change, and stabilizes the new way of working; management by exception concerns
directing managerial attention to significant deviations from standards rather than reviewing every routine
result equally. The correct option preserves that distinction instead of reversing or conflating the two
concepts.
, 3. Which management concept is best described as leadership that emphasizes serving, developing,
listening to, and empowering followers while pursuing organizational purpose?
A. Leadership credibility
B. Situational leadership
C. Expert power
D. Servant leadership
Correct Answer: D. Servant leadership
Explanation: Servant leadership refers to leadership that emphasizes serving, developing, listening to, and
empowering followers while pursuing organizational purpose. That meaning matches the description in the
stem more closely than the other management concepts listed.
4. Which action is most likely to produce more consistent behavior aligned with shared team expectations
at Falcon Retail?
A. Listen without interrupting, paraphrase the message, ask clarifying questions, and confirm understanding
B. Make expectations explicit and have members reinforce agreed standards for behavior and performance
C. Surface and manage task disagreements, clarify roles, and establish constructive conflict norms
D. De-escalate personal attacks, restore respectful interaction, and redirect discussion to the task and facts
Correct Answer: B. Make expectations explicit and have members reinforce agreed standards for behavior
and performance
Explanation: The action to make expectations explicit and have members reinforce agreed standards for
behavior and performance most directly applies team norms. The concept refers to shared expectations about
acceptable behavior within a group, making this option the one most closely linked to more consistent
behavior aligned with shared team expectations.
5. Which term best matches this description: influence that comes from a person's formal position or
authority in the organization?
A. Coercive power
B. Situational leadership
C. Legitimate power
D. Reward power
Correct Answer: C. Legitimate power
Explanation: Legitimate power refers to influence that comes from a person's formal position or authority in
the organization. That meaning matches the description in the stem more closely than the other management
concepts listed.
ANSWERS AND EXPLANATIONS
| American Public University
1. The phrase "a team-development stage in which a mature team focuses effectively on task
accomplishment with well-developed coordination" most directly refers to which concept?
A. Team norms
B. Distributive negotiation
C. Forming stage
D. Performing stage
Correct Answer: D. Performing stage
Explanation: Performing stage refers to a team-development stage in which a mature team focuses
effectively on task accomplishment with well-developed coordination. That meaning matches the description
in the stem more closely than the other management concepts listed.
2. Which option correctly differentiates Lewin change model and management by exception?
A. Lewin change model focuses on directing managerial attention to significant deviations from standards
rather than reviewing every routine result equally, whereas management by exception focuses on a
change framework that prepares people to leave the current state, implements change, and stabilizes the
new way of working.
B. Both concepts primarily focus on control applied while work is being performed so deviations can be
corrected in real time.
C. Lewin change model focuses on a change framework that prepares people to leave the current state,
implements change, and stabilizes the new way of working, whereas management by exception focuses
on directing managerial attention to significant deviations from standards rather than reviewing every
routine result equally.
D. Lewin change model and management by exception are interchangeable terms for control based on
results after an activity is completed so performance can be compared with standards and future action
adjusted.
Correct Answer: C. Lewin change model focuses on a change framework that prepares people to leave the
current state, implements change, and stabilizes the new way of working, whereas management by
exception focuses on directing managerial attention to significant deviations from standards rather than
reviewing every routine result equally.
Explanation: Lewin change model concerns a change framework that prepares people to leave the current
state, implements change, and stabilizes the new way of working; management by exception concerns
directing managerial attention to significant deviations from standards rather than reviewing every routine
result equally. The correct option preserves that distinction instead of reversing or conflating the two
concepts.
, 3. Which management concept is best described as leadership that emphasizes serving, developing,
listening to, and empowering followers while pursuing organizational purpose?
A. Leadership credibility
B. Situational leadership
C. Expert power
D. Servant leadership
Correct Answer: D. Servant leadership
Explanation: Servant leadership refers to leadership that emphasizes serving, developing, listening to, and
empowering followers while pursuing organizational purpose. That meaning matches the description in the
stem more closely than the other management concepts listed.
4. Which action is most likely to produce more consistent behavior aligned with shared team expectations
at Falcon Retail?
A. Listen without interrupting, paraphrase the message, ask clarifying questions, and confirm understanding
B. Make expectations explicit and have members reinforce agreed standards for behavior and performance
C. Surface and manage task disagreements, clarify roles, and establish constructive conflict norms
D. De-escalate personal attacks, restore respectful interaction, and redirect discussion to the task and facts
Correct Answer: B. Make expectations explicit and have members reinforce agreed standards for behavior
and performance
Explanation: The action to make expectations explicit and have members reinforce agreed standards for
behavior and performance most directly applies team norms. The concept refers to shared expectations about
acceptable behavior within a group, making this option the one most closely linked to more consistent
behavior aligned with shared team expectations.
5. Which term best matches this description: influence that comes from a person's formal position or
authority in the organization?
A. Coercive power
B. Situational leadership
C. Legitimate power
D. Reward power
Correct Answer: C. Legitimate power
Explanation: Legitimate power refers to influence that comes from a person's formal position or authority in
the organization. That meaning matches the description in the stem more closely than the other management
concepts listed.
