PFCCS FINAL PAPER QUESTIONS AND
SOLUTIONS
◉ What is EMTALA
Answer: law that prohibits ED's from turning away patients, no
matter their ability to pay
◉ Which year were Medicaid and Medicare established
Answer: 1965
◉ In which decade did malpractice lead to the development of
risk management departments
Answer: 1970s
◉ Which year was the Health Maintenance Organization (HMO)
act put into place
Answer: 1973
◉ Which year was the institute for Healthcare Improvement (IHI)
established
Answer: 1991
◉ Which year was the Institute of Patient Family Centered Care
(IPFCC) created
,Answer: 1992
◉ What is the AHRQ and in which year did they begin to develop
the HCAHPS survey
Answer: Agency for healthcare research and quality- 2002
◉ Which year did the Cleveland Clinic hire the first MD as a CXO?
Answer: Bridget Duffy 2006
◉ What is BART
Answer: Behavior action response team
◉ What does the communication model include? (4 E's)
Answer: engaging
empathizing
educating
enlisting
◉ Which Rush locations have the largest amount of grievances
filed?
Answer: RUMG (Rush university medical group) & IP
◉ What is the Rush patient promise (3 components)
Answer: safe care, high quality care, patient satisfaction
,◉ Which year was the Institute of Healthcare Improvement (IHI)
triple aim created?
Answer: 2007
◉ What are core concepts of patient centered care (4
components)
Answer: -respect & dignity
-information sharing
-participation
-collaboration
◉ What is AIDET
Answer: Acknowledge
Introduce
Duration
Explanation
Thank
◉ What is the JCAHO (2010)
Answer: Joint commission on accreditation of health care (set
patient centered communication standards)
◉ Culturally Competent Model of Care
, Answer: 1. Cultural awareness - self-reflection of one's own biases
2. cultural knowledge - obtaining information about different
cultures
3. cultural skill - conducting an assessment of cultural data of the
patient
4. cultural encounters - personal experiences with patient of
different backgrounds
5. cultural desire - process of anting to be culturally competent.
◉ Impact of cultural competency and diversity in health care
Answer: 1. more successful resident/patient education
2. increases in health care-seeking behavior
3. more appropriate testing and screening
4. fewer diagnosis errors
5. avoidance of drug complications
6. greater adherence to medical advice
7. expanded choices and access o high-quality clinicians
◉ CLAS, Office of Minority Health
Answer: CLAS is a tool that promotes cultural and linguistic
competence. CLAS standards are primarily directed at health care
organizations.
◉ JCAHO now The Joint Commission (nonprofit formed in 1951)
SOLUTIONS
◉ What is EMTALA
Answer: law that prohibits ED's from turning away patients, no
matter their ability to pay
◉ Which year were Medicaid and Medicare established
Answer: 1965
◉ In which decade did malpractice lead to the development of
risk management departments
Answer: 1970s
◉ Which year was the Health Maintenance Organization (HMO)
act put into place
Answer: 1973
◉ Which year was the institute for Healthcare Improvement (IHI)
established
Answer: 1991
◉ Which year was the Institute of Patient Family Centered Care
(IPFCC) created
,Answer: 1992
◉ What is the AHRQ and in which year did they begin to develop
the HCAHPS survey
Answer: Agency for healthcare research and quality- 2002
◉ Which year did the Cleveland Clinic hire the first MD as a CXO?
Answer: Bridget Duffy 2006
◉ What is BART
Answer: Behavior action response team
◉ What does the communication model include? (4 E's)
Answer: engaging
empathizing
educating
enlisting
◉ Which Rush locations have the largest amount of grievances
filed?
Answer: RUMG (Rush university medical group) & IP
◉ What is the Rush patient promise (3 components)
Answer: safe care, high quality care, patient satisfaction
,◉ Which year was the Institute of Healthcare Improvement (IHI)
triple aim created?
Answer: 2007
◉ What are core concepts of patient centered care (4
components)
Answer: -respect & dignity
-information sharing
-participation
-collaboration
◉ What is AIDET
Answer: Acknowledge
Introduce
Duration
Explanation
Thank
◉ What is the JCAHO (2010)
Answer: Joint commission on accreditation of health care (set
patient centered communication standards)
◉ Culturally Competent Model of Care
, Answer: 1. Cultural awareness - self-reflection of one's own biases
2. cultural knowledge - obtaining information about different
cultures
3. cultural skill - conducting an assessment of cultural data of the
patient
4. cultural encounters - personal experiences with patient of
different backgrounds
5. cultural desire - process of anting to be culturally competent.
◉ Impact of cultural competency and diversity in health care
Answer: 1. more successful resident/patient education
2. increases in health care-seeking behavior
3. more appropriate testing and screening
4. fewer diagnosis errors
5. avoidance of drug complications
6. greater adherence to medical advice
7. expanded choices and access o high-quality clinicians
◉ CLAS, Office of Minority Health
Answer: CLAS is a tool that promotes cultural and linguistic
competence. CLAS standards are primarily directed at health care
organizations.
◉ JCAHO now The Joint Commission (nonprofit formed in 1951)
