ProServe Certification Exam 2026/2027 |
Comprehensive Study Guide & Practice
Test
Management Positions Required to Take ProServe Training - correct answer-
Liquor sales and service:
Owners involved in the day-to-day operation of the business, their managers and
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract
to provide security for the business.
Employee Positions Required to Take ProServe Training - correct answer-Liquor
sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
,Security staff
Private clubs, special events and community fundraisers have the same legal
responsibilities as businesses that sell or serve liquor for profit. - correct answer-
For this reason, many insurance companies require that people selling or serving
liquor have valid ProServe training at any time liquor is sold or served on their
property.
GLC strongly recommends that all holders of Class C and special event licences -
correct answer-take ProServe Liquor Staff Training so that the workers
understand how to sell and serve liquor responsibly. Volunteers who sell or serve
liquor or work as security at a Commercial Public Resale Special Event must have
valid ProServe training as of the first date of the special event.
Who needs this certification - correct answer-Full- and part-time workers in Class
A, B, D, E, F and Duty Free licensed premises or at a Commercial Public Resale
Special Event:
Licensed premises owners that are responsible for directly managing a licensed
premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
,Persons registered with the AGLC as a liquor agency and their employees whose
duties include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person
at a liquor store or selling and serving open liquor or mixed drinks to a person
who will drink it where it was bought (in a bar, restaurant, stadium, casino). -
correct answer-It also includes other jobs connected with liquor service (for
example, a delivery service, security, liquor sampling, selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what duty of care is,
and how to prevent foreseeable harm to customers and patrons. The program
also helps staff and volunteers understand some of Alberta's liquor laws and what
AGLC's policies are. - correct answer-These rules are in place to help protect
people who work in the liquor industry, their customers, patrons and property
from liquor-related harms. This program does not include information on all
liquor laws or policies.
Here are tips about learning the information in the ProServe program: - correct
answer-The portions of policy that are related to social responsibility are
discussed in this course. The full policy, laws and regulations that apply to
licensees and their employees are available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and served,
the general concepts in this program will be useful for you to do your job
responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself,
"How can I use this information to help me where I work?"
, If you are a manager, supervisor or owner, consider including some of this
information in your house policies and operating plans to help serve and sell
liquor responsibly.
Proserve training is designed to: - correct answer-Help employers, hosts and
workers be socially responsible.
Help make a safe and enjoyable atmosphere for guests while keeping property
and people safe.
Help you know and follow the liquor laws that affect the work you do.
Promote the responsible sale of liquor in stores and places where liquor is served.
Help you recognise when people appear to be intoxicated. You will learn how to
stop service or how to say "No" when those customers or guests want to buy or
drink more liquor.
Help you understand that there are many people involved in responsible liquor
service. All staff need to work together as a team to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many people are
involved with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the cashier in a
liquor store whose job it is to make sure liquor is sold responsibly. But that's not
true. These people are part of a much larger team.
Comprehensive Study Guide & Practice
Test
Management Positions Required to Take ProServe Training - correct answer-
Liquor sales and service:
Owners involved in the day-to-day operation of the business, their managers and
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract
to provide security for the business.
Employee Positions Required to Take ProServe Training - correct answer-Liquor
sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
,Security staff
Private clubs, special events and community fundraisers have the same legal
responsibilities as businesses that sell or serve liquor for profit. - correct answer-
For this reason, many insurance companies require that people selling or serving
liquor have valid ProServe training at any time liquor is sold or served on their
property.
GLC strongly recommends that all holders of Class C and special event licences -
correct answer-take ProServe Liquor Staff Training so that the workers
understand how to sell and serve liquor responsibly. Volunteers who sell or serve
liquor or work as security at a Commercial Public Resale Special Event must have
valid ProServe training as of the first date of the special event.
Who needs this certification - correct answer-Full- and part-time workers in Class
A, B, D, E, F and Duty Free licensed premises or at a Commercial Public Resale
Special Event:
Licensed premises owners that are responsible for directly managing a licensed
premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
,Persons registered with the AGLC as a liquor agency and their employees whose
duties include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person
at a liquor store or selling and serving open liquor or mixed drinks to a person
who will drink it where it was bought (in a bar, restaurant, stadium, casino). -
correct answer-It also includes other jobs connected with liquor service (for
example, a delivery service, security, liquor sampling, selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what duty of care is,
and how to prevent foreseeable harm to customers and patrons. The program
also helps staff and volunteers understand some of Alberta's liquor laws and what
AGLC's policies are. - correct answer-These rules are in place to help protect
people who work in the liquor industry, their customers, patrons and property
from liquor-related harms. This program does not include information on all
liquor laws or policies.
Here are tips about learning the information in the ProServe program: - correct
answer-The portions of policy that are related to social responsibility are
discussed in this course. The full policy, laws and regulations that apply to
licensees and their employees are available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and served,
the general concepts in this program will be useful for you to do your job
responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself,
"How can I use this information to help me where I work?"
, If you are a manager, supervisor or owner, consider including some of this
information in your house policies and operating plans to help serve and sell
liquor responsibly.
Proserve training is designed to: - correct answer-Help employers, hosts and
workers be socially responsible.
Help make a safe and enjoyable atmosphere for guests while keeping property
and people safe.
Help you know and follow the liquor laws that affect the work you do.
Promote the responsible sale of liquor in stores and places where liquor is served.
Help you recognise when people appear to be intoxicated. You will learn how to
stop service or how to say "No" when those customers or guests want to buy or
drink more liquor.
Help you understand that there are many people involved in responsible liquor
service. All staff need to work together as a team to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many people are
involved with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the cashier in a
liquor store whose job it is to make sure liquor is sold responsibly. But that's not
true. These people are part of a much larger team.
