SHRM Final Exam Study Guide
Chapter 8
Quiz Questions & Answers
• Which of the following is a defining feature of on-the-job coaching?
o In-house facilitation
• Millennials who say they want to stay with a company for more
than five years are twice as likely to have than not.
o a mentor
• In the context of training program framework development,
which of the following strategies or actions is desirable?
o Development of a dependable training schedule
• The level of training needs assessment that focuses on the specific
tasks, skills, and abilities required to do the jobs within the
organization is the level of assessment.
o occupational
• Richard is traveling to Japan on an assignment that involves
training a new set of employees on the ISP 2.3 process that he
pioneered at his current office. Richard’s preparatory training to
ensure success overseas for this assignment is likely to involve:
o studying the cultural nuances and social etiquette followed in
Japan.
• The level of training needs assessment that looks at the
organization in relation to changing demographics and
technological trends is the level of
assessment.
o organizational
• is the process used for welcoming a new employee
into the organization.
o Employee orientation
• Which of the following is a disadvantage that applies to
internet-based training delivery?
o Lack of immediate feedback and the fact there is a
requirement for self-discipline.
• A soft skills program is likely to include modules on:
o social etiquette and desirable personal habits.
• A(n) is a trusted, experienced advisor who has direct investment
in the development of an employee.
o mentor
, Chapter 9
Quiz Questions & Answers
• communication occurs when the lower levels of an
organization communicate with the higher levels of an
organization.
o Upward
• Casey, an HR manager, is known for communicating such that he
stands up for his rights while maintaining respect for the rights of
others he deals with. Casey has a(n) communication style.
o assertive
• A person with a driver style of communication primarily evaluates
him- or herself by the:
o results he/she has achieved.
• In a(n) communication approach, interdepartmental
communication occurs with people at different levels of the
organization.
o diagonal
• Which of the following would you see in a directing style?
o One-way communication
• A manager uses a(n) style when his focus is on the task, but also
on the person and the relationships required to get the task done.
o participatory
• A person with an analytical communication style is likely to
benefit from training in .
o interpersonal and communication skills
• A task oriented manager will predominantly focus on:
o the technical aspects of the job.
• Which of the following is a differentiating factor between active and
passive listening?
o Feedback process
• looks at how managers must evaluate relationship
behavior, task behavior, and the readiness of employees to
determine the appropriate management style to be used.
o Situational leadership grid
Chapter 8
Quiz Questions & Answers
• Which of the following is a defining feature of on-the-job coaching?
o In-house facilitation
• Millennials who say they want to stay with a company for more
than five years are twice as likely to have than not.
o a mentor
• In the context of training program framework development,
which of the following strategies or actions is desirable?
o Development of a dependable training schedule
• The level of training needs assessment that focuses on the specific
tasks, skills, and abilities required to do the jobs within the
organization is the level of assessment.
o occupational
• Richard is traveling to Japan on an assignment that involves
training a new set of employees on the ISP 2.3 process that he
pioneered at his current office. Richard’s preparatory training to
ensure success overseas for this assignment is likely to involve:
o studying the cultural nuances and social etiquette followed in
Japan.
• The level of training needs assessment that looks at the
organization in relation to changing demographics and
technological trends is the level of
assessment.
o organizational
• is the process used for welcoming a new employee
into the organization.
o Employee orientation
• Which of the following is a disadvantage that applies to
internet-based training delivery?
o Lack of immediate feedback and the fact there is a
requirement for self-discipline.
• A soft skills program is likely to include modules on:
o social etiquette and desirable personal habits.
• A(n) is a trusted, experienced advisor who has direct investment
in the development of an employee.
o mentor
, Chapter 9
Quiz Questions & Answers
• communication occurs when the lower levels of an
organization communicate with the higher levels of an
organization.
o Upward
• Casey, an HR manager, is known for communicating such that he
stands up for his rights while maintaining respect for the rights of
others he deals with. Casey has a(n) communication style.
o assertive
• A person with a driver style of communication primarily evaluates
him- or herself by the:
o results he/she has achieved.
• In a(n) communication approach, interdepartmental
communication occurs with people at different levels of the
organization.
o diagonal
• Which of the following would you see in a directing style?
o One-way communication
• A manager uses a(n) style when his focus is on the task, but also
on the person and the relationships required to get the task done.
o participatory
• A person with an analytical communication style is likely to
benefit from training in .
o interpersonal and communication skills
• A task oriented manager will predominantly focus on:
o the technical aspects of the job.
• Which of the following is a differentiating factor between active and
passive listening?
o Feedback process
• looks at how managers must evaluate relationship
behavior, task behavior, and the readiness of employees to
determine the appropriate management style to be used.
o Situational leadership grid
