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QUALTRICS CERTIFICATION L1 Exam Questions
and Answers Practice Questions With Solutions and
Newest 2026-2027 | Already Graded A+
An organization that is consistently collecting and acting on feedback data to
nurture an environment of continuous improvement.
An organization that is consistently collecting and acting on feedback data to nurture an
environment of continuous improvement.
Which component of the XM Operating Framework is this company trying to
strengthen?
A. Technology
B. Culture
C. Competency
D. Execution - ANSWER- B. Culture
Culture - ANSWER-Culture is defined as the mindsets and beliefs that nurture XM-
centric attitudes and behaviors across an organization. The culture of an organization
can either accelerate or inhibit the spread of XM competencies. Companies need to
foster an environment that encourages XM-centric mindsets and behaviors in their
leaders and employees
Which of these is NOT a key component of the XM Operating Framework?
A. Culture
B. Proficiency
C. Competency
D. Technology - ANSWER-B. Proficiency
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An organization collects data about a future interaction to understand the
potential reaction to the interaction.
What kind of data is being collected?
A. Experience Expectations
B. Ad Hoc Diagnostics
C. Relationship Attitudes
D. Choice Preferences - ANSWER-A. Experience Expectations
Experience Expectations - ANSWER-Experience Expectations is how people
think and feel about a future interaction with an organization, which can be
collected on a regular cycle or periodically.
_____ is a discipline that is used to deliver improved experiences to different
stakeholders across an organization to gain competitive advantage.
A. Employee Management
B. Culture Management
C. Customer Management
D. Experience Management (XM) - ANSWER-D. Experience Management (XM)
Experience Management (XM) - ANSWER-As a discipline, XM helps organizations
deliver differentiated experiences by continuously listening to feedback, propagating
insights, and rapidly adapting to change.
Which of the following is an example of Experience data (X data?)
QUALTRICS CERTIFICATION L1 Exam Questions
and Answers Practice Questions With Solutions and
Newest 2026-2027 | Already Graded A+
An organization that is consistently collecting and acting on feedback data to
nurture an environment of continuous improvement.
An organization that is consistently collecting and acting on feedback data to nurture an
environment of continuous improvement.
Which component of the XM Operating Framework is this company trying to
strengthen?
A. Technology
B. Culture
C. Competency
D. Execution - ANSWER- B. Culture
Culture - ANSWER-Culture is defined as the mindsets and beliefs that nurture XM-
centric attitudes and behaviors across an organization. The culture of an organization
can either accelerate or inhibit the spread of XM competencies. Companies need to
foster an environment that encourages XM-centric mindsets and behaviors in their
leaders and employees
Which of these is NOT a key component of the XM Operating Framework?
A. Culture
B. Proficiency
C. Competency
D. Technology - ANSWER-B. Proficiency
, 2|Page
An organization collects data about a future interaction to understand the
potential reaction to the interaction.
What kind of data is being collected?
A. Experience Expectations
B. Ad Hoc Diagnostics
C. Relationship Attitudes
D. Choice Preferences - ANSWER-A. Experience Expectations
Experience Expectations - ANSWER-Experience Expectations is how people
think and feel about a future interaction with an organization, which can be
collected on a regular cycle or periodically.
_____ is a discipline that is used to deliver improved experiences to different
stakeholders across an organization to gain competitive advantage.
A. Employee Management
B. Culture Management
C. Customer Management
D. Experience Management (XM) - ANSWER-D. Experience Management (XM)
Experience Management (XM) - ANSWER-As a discipline, XM helps organizations
deliver differentiated experiences by continuously listening to feedback, propagating
insights, and rapidly adapting to change.
Which of the following is an example of Experience data (X data?)
