USPS SSDA EXAM - Study Guide & Practice Questions
soler Squarely face the person, open your posture, lean towards the sender, eye contact,
relax.
A+GIST Acknowledge/greet, inquire, suggest, thank.
Failure to deliver the mail Violation of the security and sanctity
Four product essentials Priority mail express, priority mail, post office boxes, Insurance.
Customers Positive attitude, listening, communication, adapt to change, knowledge, customer
comments, be the best.
All employees must protect the male wallets in their Custody
_______
SSA customer experience First impression
Type of communication Nonverbal
Ensure customer needs are met A+GIST
Maintaining the security and sanctity of the mail Instill's customer confidence
Postal law-enforcement Postal inspection service
Express One to two days, free tracking, $100 insurance, free supplies, signature.
Priority 2 to 3 days, tracking, free supplies, $100 insurance.
DMM Domestic mail manual
IMM International mail manual
Stuvia 2026-2027
, USPS SSDA EXAM - Study Guide & Practice Questions
You wear it you say it HAZMAT QUESTION
Flats have fur Flexible, uniformly thick, rectangular
Include removing merchandise money or coupons from Theft
undeliverable mail
What is especially informed in today's competitive market Perception
and doing with a customer?
must have the ability to change when building a customer Adapt
relationship
Successful sales transaction occurs when SSA makes mutual decision with customer
Customer perception Provided excellent customer service
How SSA conducts themselves at work Postal brand
Active listening technique Clarifying
Premier shipping service Express
Priority packages can be no bigger than 70 pounds
COD undeliverable packages can be held for how long 30 days
Package that weighs over 70 pounds Non-mailable
Sent anywhere in the US and any territories a PO's FPO's Domestic mail
and UN
Only guaranteed with refund if not delivered Priorty express mail
Stuvia 2026-2027
soler Squarely face the person, open your posture, lean towards the sender, eye contact,
relax.
A+GIST Acknowledge/greet, inquire, suggest, thank.
Failure to deliver the mail Violation of the security and sanctity
Four product essentials Priority mail express, priority mail, post office boxes, Insurance.
Customers Positive attitude, listening, communication, adapt to change, knowledge, customer
comments, be the best.
All employees must protect the male wallets in their Custody
_______
SSA customer experience First impression
Type of communication Nonverbal
Ensure customer needs are met A+GIST
Maintaining the security and sanctity of the mail Instill's customer confidence
Postal law-enforcement Postal inspection service
Express One to two days, free tracking, $100 insurance, free supplies, signature.
Priority 2 to 3 days, tracking, free supplies, $100 insurance.
DMM Domestic mail manual
IMM International mail manual
Stuvia 2026-2027
, USPS SSDA EXAM - Study Guide & Practice Questions
You wear it you say it HAZMAT QUESTION
Flats have fur Flexible, uniformly thick, rectangular
Include removing merchandise money or coupons from Theft
undeliverable mail
What is especially informed in today's competitive market Perception
and doing with a customer?
must have the ability to change when building a customer Adapt
relationship
Successful sales transaction occurs when SSA makes mutual decision with customer
Customer perception Provided excellent customer service
How SSA conducts themselves at work Postal brand
Active listening technique Clarifying
Premier shipping service Express
Priority packages can be no bigger than 70 pounds
COD undeliverable packages can be held for how long 30 days
Package that weighs over 70 pounds Non-mailable
Sent anywhere in the US and any territories a PO's FPO's Domestic mail
and UN
Only guaranteed with refund if not delivered Priorty express mail
Stuvia 2026-2027
