PROBLEM SOLVING EXAM QUESTIONS
AND CORRECT ANSWERS
Processessxaimedsxatsxconstant,sxcontinuoussximprovement.sx-sxANSWERS-
ProblemsxsolvingsxandsxDecisionsxmaking
Asxnever-endingsxprocesssxaimedsxatsxconstant,sxcontinuoussximprovement.sx-
sxANSWERS-Observe,sxOrient,sxDescribe,sxAct.
Tellsxussxwhichsxprocesssxtrulysxaddsxvaluesxandsxthosesxthatsxaresxtimesxwasters.sx-
sxANSWERS-VoicesxofsxthesxCustomer
Thissxmeanssxtosxobservesxandsxseesxwhatsxissxgoingsxonsxinsxworksxcenters.sx-
sxANSWERS-GosxandsxSee
Usedsxtosxensuresxeveryonesxinsxansxorganizationsxissxworkingsxeffectivelysxtowardsxthesxs
amesxgoalssxidentifiedsxbysxseniorsxleadership.sxItsxensuressxresourcessxandsxactivitiessxar
esxlinkedsxtosxthesxkeysxstrategies,sxdirectives,sxandsxgoalssxofsxthesxorganization.sx-
sxANSWERS-StrategicsxAlignmentsxandsxDeploymentsx(SA&D)
Analyzessxasxprojectsxorsxbusinesssxventuresxbysxfocusingsxonsxinternalsxandsxexternalsxfac
torssx-sxANSWERS-SWOTsxAnalysis
InsxasxSWOTsxAnalysissxthesesxpartssxofsxyoursxbusinesssxthatsxaresxdoingsxwellsxandsxgives
xyousxasxcompetitivesxadvantage.sx-sxANSWERS-Strengths
InsxSWOTsxAnalysissxthesesxaresxthesxfactorssxthatsxputsxyousxatsxasxdisadvantagesxtosxyou
rsxcompetitorssx-sxANSWERS-Weaknesses
MSgtsxRyansxsays,sxthissxtoolsxcansxhelpsxyousxrecognizesxwhichsxprocessessxaresxusefulsx
andsxthosesxthatsxaresxnot.sxItsxissxusedsxtosxfindsxoutsxthesxneedssxofsxasxstakeholder.sx-
sxANSWERS-VoicesxofsxthesxCustomer
MSgtsxGreensxsays,sx"ThissxtoolsxGuaranteessxthatsxeveryonesxissxworkingsxtogethersxtosx
meetsxthesxgoalssxofsxtheirsxleadership"sx-sxANSWERS-
StrategicsxAlignmentsxandsxDeploymentsx(SA&D)
Identifyingsxopeningssxinsxthesxmarketplace,sxandsxisolatingsxtendenciessxthatsxwillsximpro
vesxyoursxorganizationsxBESTsxdescribessxwhichsxstagesxofsxSWOTsxanalysis?sx-
sxANSWERS-Opportunities
InsxasxSWOTsxAnalysissxthesesxcouldsxbesxmarketsxfluctuations,sxregulationssxand/orsxpubl
icsxperceptionsx-sxANSWERS-Threats
, Asxteam'ssxfirstsxstepsxinsxassessingsxasxperformancesxgapsxissxtosxidentifysxandsxreview:sx-
sxANSWERS-KeysxPerformancesxIndicators
Anythingsxthatsxusessxresourcessxbutsxdoessxnotsxaddsxrealsxvaluesxtosxthesxproductssxorsxs
ervicessxinsxyoursxorganization.sx-sxANSWERS-WastesxAnalysis
Determinedsxbysxyoursxcustomersxforsxanysxproduct,sxservice,sxorsxprocesssx-
sxANSWERS-Value
Worksxthatsxcontainssxerrors,sxrework,sxmistakes,sxorsxlackssxsomethingsxnecessary.sx-
sxANSWERS-Defects
Gatheringsxorsxcreatingsxmoresxofsxsomethingsxthansxissxneededsxatsxthatsxmoment.sx-
sxANSWERS-OversxProduction
Idlesxtimesxcreatedsxwhensxmaterial,sxinformation,sxpeople,sxorsxequipmentsxissxnotsxready.
sx-sxANSWERS-Waiting
Movementsxofsxpeoplesxthatsxdoessxnotsxaddsxvaluesx-sxANSWERS-Motion
Anysxfailuresxtosxfullysxutilizesxthesxtimesxandsxtalentssxofsxpeople.sx-sxANSWERS-Intellect
Ensuresxyoursxmetricssxdon'tsxcreatesxworksxforsxanothersxunitsxorsxorganizationsx-
sxANSWERS-Balanced
Havesxdesirablesxoutputssxbasedsxonsxsubjectsxmattersxexpertsxknowledgesxandsxexperien
ce,sxandsxapplicablesxtosxthesxprocess-improvementsxactivity.sx-sxANSWERS-Specific
IncludesxtimesxFramessxandsxhavesxdatasxobtainablesxfromsxspecificsxsources.sx-
sxANSWERS-Measurable
Resourcessxaresxavailable.sxSomesxrisksxmaysxbesxpresent,sxbutsxsuccesssxissxpossible.sx-
sxANSWERS-Attainable
Linksxtosxthesxmission,sxvision,sxandsxgoals,sxandsxbesxmeaningfulsxtosxthesxuser.sx-
sxANSWERS-resultssxfocus
Moresxdata,sxtools,sxorsxothersxequipmentsxonsxhandsxissxrequiredsxatsxthesxtimesxBestsxdes
cribessxwhichsxtypesxofsxwaste?sx-sxANSWERS-ExcessivesxInventory
Thissxshouldsxnotsxonlysxhelpsxunitssxevaluatesxtheirsxlevelsxofsxmissionsxreadiness,sxbutsxs
houldsxdosxsosxwithoutsxcausingsxadditionalsxburdensxtosxothersxunitsxprocesses.sx-
sxANSWERS-Keysxperformancesxindicatorssx&sxMetrics.
Tosxincludesxtimelinessxandsxhavesxinformationsxavailablesxfromsxparticularsxsourcessxbest
sxdescribessxwhichsx(B-SMART)sxmetrics?sx-sxANSWERS-Measurable
Providesxstep-by-
stepsxviewssxversussxgiantsxleapssxandsxbesxmeasurablesxatsxinterimsxmilestones.sx-
sxANSWERS-Timely
AND CORRECT ANSWERS
Processessxaimedsxatsxconstant,sxcontinuoussximprovement.sx-sxANSWERS-
ProblemsxsolvingsxandsxDecisionsxmaking
Asxnever-endingsxprocesssxaimedsxatsxconstant,sxcontinuoussximprovement.sx-
sxANSWERS-Observe,sxOrient,sxDescribe,sxAct.
Tellsxussxwhichsxprocesssxtrulysxaddsxvaluesxandsxthosesxthatsxaresxtimesxwasters.sx-
sxANSWERS-VoicesxofsxthesxCustomer
Thissxmeanssxtosxobservesxandsxseesxwhatsxissxgoingsxonsxinsxworksxcenters.sx-
sxANSWERS-GosxandsxSee
Usedsxtosxensuresxeveryonesxinsxansxorganizationsxissxworkingsxeffectivelysxtowardsxthesxs
amesxgoalssxidentifiedsxbysxseniorsxleadership.sxItsxensuressxresourcessxandsxactivitiessxar
esxlinkedsxtosxthesxkeysxstrategies,sxdirectives,sxandsxgoalssxofsxthesxorganization.sx-
sxANSWERS-StrategicsxAlignmentsxandsxDeploymentsx(SA&D)
Analyzessxasxprojectsxorsxbusinesssxventuresxbysxfocusingsxonsxinternalsxandsxexternalsxfac
torssx-sxANSWERS-SWOTsxAnalysis
InsxasxSWOTsxAnalysissxthesesxpartssxofsxyoursxbusinesssxthatsxaresxdoingsxwellsxandsxgives
xyousxasxcompetitivesxadvantage.sx-sxANSWERS-Strengths
InsxSWOTsxAnalysissxthesesxaresxthesxfactorssxthatsxputsxyousxatsxasxdisadvantagesxtosxyou
rsxcompetitorssx-sxANSWERS-Weaknesses
MSgtsxRyansxsays,sxthissxtoolsxcansxhelpsxyousxrecognizesxwhichsxprocessessxaresxusefulsx
andsxthosesxthatsxaresxnot.sxItsxissxusedsxtosxfindsxoutsxthesxneedssxofsxasxstakeholder.sx-
sxANSWERS-VoicesxofsxthesxCustomer
MSgtsxGreensxsays,sx"ThissxtoolsxGuaranteessxthatsxeveryonesxissxworkingsxtogethersxtosx
meetsxthesxgoalssxofsxtheirsxleadership"sx-sxANSWERS-
StrategicsxAlignmentsxandsxDeploymentsx(SA&D)
Identifyingsxopeningssxinsxthesxmarketplace,sxandsxisolatingsxtendenciessxthatsxwillsximpro
vesxyoursxorganizationsxBESTsxdescribessxwhichsxstagesxofsxSWOTsxanalysis?sx-
sxANSWERS-Opportunities
InsxasxSWOTsxAnalysissxthesesxcouldsxbesxmarketsxfluctuations,sxregulationssxand/orsxpubl
icsxperceptionsx-sxANSWERS-Threats
, Asxteam'ssxfirstsxstepsxinsxassessingsxasxperformancesxgapsxissxtosxidentifysxandsxreview:sx-
sxANSWERS-KeysxPerformancesxIndicators
Anythingsxthatsxusessxresourcessxbutsxdoessxnotsxaddsxrealsxvaluesxtosxthesxproductssxorsxs
ervicessxinsxyoursxorganization.sx-sxANSWERS-WastesxAnalysis
Determinedsxbysxyoursxcustomersxforsxanysxproduct,sxservice,sxorsxprocesssx-
sxANSWERS-Value
Worksxthatsxcontainssxerrors,sxrework,sxmistakes,sxorsxlackssxsomethingsxnecessary.sx-
sxANSWERS-Defects
Gatheringsxorsxcreatingsxmoresxofsxsomethingsxthansxissxneededsxatsxthatsxmoment.sx-
sxANSWERS-OversxProduction
Idlesxtimesxcreatedsxwhensxmaterial,sxinformation,sxpeople,sxorsxequipmentsxissxnotsxready.
sx-sxANSWERS-Waiting
Movementsxofsxpeoplesxthatsxdoessxnotsxaddsxvaluesx-sxANSWERS-Motion
Anysxfailuresxtosxfullysxutilizesxthesxtimesxandsxtalentssxofsxpeople.sx-sxANSWERS-Intellect
Ensuresxyoursxmetricssxdon'tsxcreatesxworksxforsxanothersxunitsxorsxorganizationsx-
sxANSWERS-Balanced
Havesxdesirablesxoutputssxbasedsxonsxsubjectsxmattersxexpertsxknowledgesxandsxexperien
ce,sxandsxapplicablesxtosxthesxprocess-improvementsxactivity.sx-sxANSWERS-Specific
IncludesxtimesxFramessxandsxhavesxdatasxobtainablesxfromsxspecificsxsources.sx-
sxANSWERS-Measurable
Resourcessxaresxavailable.sxSomesxrisksxmaysxbesxpresent,sxbutsxsuccesssxissxpossible.sx-
sxANSWERS-Attainable
Linksxtosxthesxmission,sxvision,sxandsxgoals,sxandsxbesxmeaningfulsxtosxthesxuser.sx-
sxANSWERS-resultssxfocus
Moresxdata,sxtools,sxorsxothersxequipmentsxonsxhandsxissxrequiredsxatsxthesxtimesxBestsxdes
cribessxwhichsxtypesxofsxwaste?sx-sxANSWERS-ExcessivesxInventory
Thissxshouldsxnotsxonlysxhelpsxunitssxevaluatesxtheirsxlevelsxofsxmissionsxreadiness,sxbutsxs
houldsxdosxsosxwithoutsxcausingsxadditionalsxburdensxtosxothersxunitsxprocesses.sx-
sxANSWERS-Keysxperformancesxindicatorssx&sxMetrics.
Tosxincludesxtimelinessxandsxhavesxinformationsxavailablesxfromsxparticularsxsourcessxbest
sxdescribessxwhichsx(B-SMART)sxmetrics?sx-sxANSWERS-Measurable
Providesxstep-by-
stepsxviewssxversussxgiantsxleapssxandsxbesxmeasurablesxatsxinterimsxmilestones.sx-
sxANSWERS-Timely